All board posts in Specialists

Re: FBT and directors loan accounts

TaxedoMask — Thu, 27 Feb 2020 23:22:43 GMT

You are repaying the loan owed to the director by paying for an expense or providing some other non-cash item.

Sounds a-ok to me.

No FBT.

FBT and directors loan accounts

Margy224 — Thu, 27 Feb 2020 22:30:41 GMT

Hi,

I am trying to determine if a FBT benefit paid by a company director can be deducted from her directors loan account and not included in her personal tax return?

In this case the company owes the director and isn't a Div 7A.

Mygovid

Johng — Thu, 27 Feb 2020 22:01:44 GMT

At the most recent Tax Professionals Webinar, it was mentioned that you could purchase a phone for under $100 that could be used to download and operate the mygovid app using a wi-fi connection with no data plan required.

I have been unable to source a phone this cheap that has a full version of Android. The all have the Go version which cannot be used.

Every salesperson I have encountered at various stores does not understand the difference in operating systems.

Could someone please provide me with a list of smart phones under $100 that can be used for mygovid.

MYGovid

Blossom — Thu, 27 Feb 2020 21:30:05 GMT

A team member has successfully been using her MyGovid.

Yesterday she was unable to use it as she had an error unable to verify id.

She has downloaded the app again and put in her id and it was unable to verify her id.

She deleted the app again and put in the information but am now unable to put in the details of her id.

What are we to do to get this working again?

All her id is Austrailan documentation, she has no foreign forms of id.

Thanks

Re: MyGovId

KylieS — Thu, 27 Feb 2020 05:15:20 GMT

Hi ,

Thanks for your question.

We have been advised that this would not work for you.

KylieS

MygovID error UNK000001

LS1 — Thu, 27 Feb 2020 04:33:47 GMT

Like many others, I am having trouble setting up the MYGOVID app.
I have tried EVERYTHING suggested (numerous times) to get it running.
I have uninstalled and reinstalled the app. I have cleared the cache and data. I have checked the dates and languages. I have double checked that the data I am entering is correct. I an STILL getting the UNK000001 error.
I have a Levono tab7 (Android 7)

Please help!!!

MyGovID Error Code

Lena14 — Fri, 28 Feb 2020 00:06:58 GMT

Hi I just downloaded the MyGovApp and it seemed to be working fine. But once I tried to to login to accept the RAM authorisation request I received an error code UNK00001. I followed the instructions and reset the app, cleared cache & data and now as soon as I go into the app I receive the error code System Error code NWK000001 (Please try again later).

I am using a tablet with Android 8.

Please help.

MyGovId

petermsgroup — Wed, 26 Feb 2020 21:42:55 GMT

Hi,

I've been asked if I can install an Android emulator on a corporate PC for MyGovId challenge.

Is this solution allowed?

Thank you

Re: MyGov V MyGovID - email address to register

matthewk — Wed, 26 Feb 2020 07:13:40 GMT

These are valid issues and the solution is obvious to everyone but the ATO. We should have had the ability from day 1 to change the email address. But I suspect that the ATO have designed the system where the email address is the unique identifier and thus will have great difficultly in changing things to allow for a change. How this could have been allowed by the various committees is beyond comprehension. Have they never heard of people changing employment, changing ISPs or email providers, had their mailbox hacked, been stalked, bullied, divorced or experiecned DV? Amazing lack of real world critical analysis of a system that is being forced on all taxpayers.

Re: MyGov V MyGovID - email address to register

Richard_J — Wed, 26 Feb 2020 07:03:59 GMT

Another valid question is 'what if you set them up using a busiess email and you leave the business.'? No more access to personal data?

A lot of staff here only have a myGovID for work purposes to date and many are not keen (nor should they have to) to divulge personal email addresses for this purpose.

All our AUSKeys were setup using work email addresses and come across when importing them in RAM.

Email addresses are not unique identifiers! They were never indented to be so and should not be used as such.

Re: myGovID

AriH — Wed, 26 Feb 2020 06:51:47 GMT

1. There isn't an option at the moment to change an email address for a Mygov ID that has already been set up. It will be an option in the future though. If you still have the app and don't need to set up Mygov ID again, then you can still continue to use the original email address to login because its essentially a user name and you won't need to access the account.

2. Your new employee can possibly register for another Mygov ID by using two identity documents that are different from the ones they used for their first account. They would also need to use a different email address. Check out which identity documents that Mygov ID will accept.

Hope this helps

Ari

Re: RAM: Authorisation of Team

CLIFF-WISE — Wed, 26 Feb 2020 05:50:39 GMT

all in hand - thanks Ari

Re: RAM: Authorisation of Team

PhilS — Wed, 26 Feb 2020 05:16:31 GMT

Just confirming that as MelissaC has said, once we matched the exact name that the employee had registered with their MyGovID the authorisation process worked.

The Auskey migration didn't work for most employees as they were discrepancies in the their full names.

Re: RAM: Authorisation of Team

AriH — Wed, 26 Feb 2020 05:11:34 GMT

Generally your full legal name according to your identity documents will appear on Mygov ID. If your full legal name isn't showing in Mygov ID then you may need to increase your identity strength by adding identity documents that can be verified. More information is available on the Mygov ID website.

Hope this helps.

Ari

Re: charging GST

Bruce4Tax — Wed, 26 Feb 2020 04:32:50 GMT

Goverment bodies charge GST when they are registered for GST, and are making a taxable supply.

MyGovID access from New Zealand

JulieM123 — Wed, 26 Feb 2020 03:15:47 GMT

We have an employee who lives in New Zealand and accesses the ato portal through our server. Can he still get access to the ato portal through a MyGovID on his phone.

charging GST

RimaDalal — Wed, 26 Feb 2020 02:31:34 GMT

How do you determine when to and when not to charge GST between commonwealth government agencies

Re: Linking ABN's - Trusts with Corporate Trustee (Business Portal Access)

DJS_JMME — Wed, 26 Feb 2020 01:23:36 GMT

Hi Nate

When you say a representative will contact "you" for POI check, do you mean the taxpayer or the tax agent (who lodges the form on behalf of the taxpayer?

I have a serious concern about providing POI information over the phone to someone making a phone call purporting to be from the ATO. With the level of scam emails, SMS's and phone calls, I wouldn't recommend anyone just giving this information out over the phone without some way of being able to positively identify the caller as coming from the ATO.

How are these security concerns being addressed?

Thanks

Re: MyGovID for non-resident directors

TaxedoMask — Wed, 26 Feb 2020 00:32:04 GMT

In March 2020. I assume he/she will fall into the offshore employee bucket. see this other post.

Employees

To access our online services, you need to have a myGovID with a Standard identity strength. You may be unable to achieve this if you’re:

an offshore employee
a non-resident working in Australia
an Australian without the right documentation.

A solution for people in this group will be available in March 2020.

MyGovid App Not Working

MargotS — Tue, 25 Feb 2020 22:42:27 GMT

Same issue as others, app has just stopped working. I was wrapped the set up went smoothly and all my client info was there. But now app has stopped working. Followed the instructions I found on here , cleared data, cache, and now need to set up again. The real issue - this has been over an hour and I really don't have time for this! Now I can't access at all.

MyGovID for non-resident directors

Kateryna — Tue, 25 Feb 2020 10:50:49 GMT

Our small company has a non-resident Australian director. Will he be able to get the Standard access to MyGovID and access to RAM?

Right now it does not let him enter his overseas address where he is a resident.

myGovID App

SB11 — Tue, 25 Feb 2020 07:21:59 GMT

When I try to download myGovID app to my Android tablet I see this.

this app is incompatible with your device.

My tablet is brand new but it is not a brand name tablet.

Tablet information:

Model: ZL10

Android: 9.0

Can you please help me out as I cannot not find a list of tablets that are compatible with the app

Thanks

Shirley

Re: mygovid app error

AJK1 — Tue, 25 Feb 2020 06:46:29 GMT

Forgot to add, data and cache cleared. App uninstalled and re installed, still cactus! Any news ATO?

Re: mygovid app error

AJK1 — Tue, 25 Feb 2020 06:43:57 GMT

Not working to me either, same error code. I can't create a Mygovid, I'm on an LG G6 using Android 8. This seems ridiculous but unfortunately, not surprising.

Re: mygovid app error

Kris_ty — Tue, 25 Feb 2020 03:09:26 GMT

Hi KylieS,

I have a Pixel 4, the phone itself was released towards the end of last year and is completely up to date with software versions. I have followed your instructions and those laid out on the ATO website (https://www.mygovid.gov.au/need-help#what_if_i_receive_an_error_message_%E2%80%98system_error). I have also spoken with the ATO who have assured me that this is a known error. I have uninstalled and reinstalled the mygovID app more times that I can remember and still get the same System Error code: UNK000001.

I have spoken with the ATO and been informed that next month (March) the only option we will have is to manually fill in paper BAS and submit BAS via the post (we're going back in time 30 years). This will be time consuming and expensive given that I complete multiple BASs for multiple companies.

Can you please provide any further assistance to how to make the app work or the ability to bypass the app and login on a website to be able to submit information (this is my preference anyway)? We have attempted to do this, but the website than requires a validation code from the app mygovID which we can't get access to?!?!

I look forward to hopefully a successful resolution either way.

Re: mygovid app error

Mallee — Mon, 24 Feb 2020 23:27:25 GMT

Hello 9aazapf. I also have a new Samsung S10 and have had trouble since October trying to sign up to myGovID. However, have followed the instructions above about clearing the data and cache and it has worked; only now RAM is not working and have to wait 20 minutes to try and login again!!!

In my numerous phone calls to the "help" area at the ATO I have been told the ATO is aware of the error problem and as myGovID is still in BETA mode they are trying to fix the problem. However, I will say the ATO Staff were very helpful and probably just as frustrated as us.

Looks like it is a Samsung (Android) problem specifically.

I was not happy about being forced to purchase a new phone as I was happy with my old one, but was only Android 6 and you must have Android 7 and above.

Re: Main residence CGT exemption

Bruce4Tax — Mon, 24 Feb 2020 22:00:20 GMT

How long does owner need to live on property, in order to obtain main residence CGT exemption?

If the property has not been a main residence previously, then exemption will be pro rata for period owner lives there.

As only one owner intending to live on property, is 100% main residence CGT exemption still applicable?

See above.

Would a "tenants in common" be any different?

Only that the percentage ownership is not autmatically 50% each.

Answers above may vary according to the specific facts, so you need to look at

https://www.ato.gov.au/general/capital-gains-tax/your-home-and-other-real-estate/your-main-residence/when-your-spouse-or-children-live-in-a-different-home-to-you/

and try to apply to your specif circumstances.

Re: mygovid app error

KylieS — Mon, 24 Feb 2020 21:27:02 GMT

Hi@mikeyls,

We have been advised that this has worked for others;

• Ensure your device ‘time and date settings’ are correct for your region or set to automatic
• Ensure your client’s device ‘language’ settings are set to English (Australia).

Once these settings are confirmed clear the cache and data as follows:
• Open phone Settings
• Select Apps
Select myGovID > Storage > Clear Cache and Data

Set up myGovID again using the same email, personal details and Identity documents that you used previously (try using an alternate internet connection that is strong).

KylieS

Re: mygovid app error

mikeyles — Mon, 24 Feb 2020 21:19:03 GMT

I have the samsung galaxy 10+ and also have problems I have created a login and uploaded identity documents. The app does not open.......no error messages. Any suggestions pls ?

wrote:
Hi , ,

Completely understand your frustration with this issue. We will look further into it and get back to you.

KylieS

Re: myGovID

AliOA — Mon, 24 Feb 2020 07:00:13 GMT

A quick add.

New employee, old email address is not accessable, deleted MyGovID details beacause of this. Now what? We are unable to add her to the portal as she does not have the necessary app? Any work around that anyone knows of, PLEASE?

Re: myGovID

AliOA — Mon, 24 Feb 2020 05:29:07 GMT

Thanks I appreciate the aswer. Can't believe this issue was not built into the new arrangement with the amount of people using this now. I look forward to a better solution soon.

Re: Rental Property

Camaro425 — Mon, 24 Feb 2020 05:24:58 GMT

Thanks Ari

Re: myGovID

NateH — Mon, 24 Feb 2020 05:05:54 GMT

Hi ,

This is something that is being worked on at the minute.

If you no longer have access to your email address, you can continue to use your myGovID to login to government online services if you still have access to your myGovID app.

You should not delete your myGovID app if you have changed your email address since setting up your myGovID. If you no longer have the myGovID app installed on your smart device you will be unable to recover your identity and use your myGovID to log in to a government online service.

Thanks, NateH

Re: Rental Property

AriH — Mon, 24 Feb 2020 04:48:38 GMT

Generally to claim GST credits you need to be registered for GST during that period. You can use the GST property tool to work out GST implications for property transactions and links to relevant information. Additionally, if you're still not sure you can email us here at GSTmail@ato.gov.au for tailored advice specific to your situation.

Hope that helps.

Ari

Re: Mygovid

KylieS — Mon, 24 Feb 2020 03:34:42 GMT

Hi ,

At this stage you will need to get your Medicare card changed to match all your ID to pass verification. Manual verification is something that is being worked on for the future for instances where for example people have changed their name.

KylieS

Re: REB.BR.0047 - DETAILS YOU USED TO ESTABLISH DIGITAL IDENTITY DO NOT MATCH AUTHORISATION REQUEST

KylieS — Mon, 24 Feb 2020 02:15:24 GMT

Hi ,

Check out this page on managing authorisations, if you haven't already tried it might be an idea to remove your staff and the add them back on.

If this doesn't work please contact our support line.

KylieS

Re: Rental Property

Camaro425 — Mon, 24 Feb 2020 02:09:20 GMT

Hi Ari,

Thanks, this makes sense.

now what date GST registration should start? should it start when they bought property ? should it start from when they start building ?

or GST registration will only cover sell of property?

Regards

Re: Accidently clicked no longer need to lodge tax return

RodrigoP — Mon, 24 Feb 2020 23:56:46 GMT

Thanks for your question. There is nothing to worry about it. Contact us as mentioned so we can immediately remove your further return not necessary position ( FRNN ) posting over the phone

Hope this helps.

Thanks.

RodrigoP

Re: Can't login using AUSkey, can't sign up for myGovID

MayW — Mon, 24 Feb 2020 01:28:35 GMT

Thanks for your question.

You can restore AUSkey but it will soon to be decommissioned. Best option is to help you with the myGovID set up.

When you receive the CLR000003 error code, select continue. The app will then reset. It may prompt you to ‘create a myGovID' when it’s reopened. You will need to complete verification again.

By using the same email address you will need to enter all your personal details (name, DOB etc) exactly the same as your previous registration.

The app can then associate your documents profile and complete the myGovID set up.

Check out the myGovID website for more information.

Hope this helps.

Thanks, MayW

Re: Rental Property

AriH — Mon, 24 Feb 2020 01:22:44 GMT

You will need to register for GST if the gross income is more than $75,000 and you will be able to claim GST amounts you have paid. Take a look at a previous question about a similar scenario for more information.

Hope this helps.

Ari

Re: GST status on commercial business buidling a residence for employee

KylieS — Mon, 24 Feb 2020 01:18:59 GMT

Hi ,

Thanks for your patience while we looked into this.

You can’t claim GST on construction of the residence.

Even though you are leasing to an employee you still cannot charge GST on leasing residential premises.

KylieS

Main residence CGT exemption

TC8 — Sun, 23 Feb 2020 23:22:06 GMT

Two owners (joint tenancy) of a currently rented 5 acre property, including house.

One owner wants to move into 5 acre property.

How long does owner need to live on property, in order to obtain main residence CGT exemption?

As only one owner intending to live on property, is 100% main residence CGT exemption still applicable?

Would a "tenants in common" be any different?

Re: Self Education expenses

macfanboy — Fri, 21 Feb 2020 23:38:55 GMT

I have successfully claimed self-education expenses like these but as a % depending on the relevant topics.

Re: Accidently clicked no longer need to lodge tax return

macfanboy — Mon, 24 Feb 2020 23:30:20 GMT

Ring the ATO and explain your situation.

Re: Self Education expenses

Bruce4Tax — Fri, 21 Feb 2020 22:49:55 GMT

Your starting point would be a letter from the employer explaining the relevance of a nursing degree to the employee in their current job, and the prospect of continued employment as a nurse after completion.

If that letter cannot be obtained, next best would be a letter from the employer confirming the relevance of particular subjects to current employment - there are precedent cases for this.

If the employee's real intention is to work somewhere else as a nurse after completion, then the ATO has a stronger position.

Accidently clicked no longer need to lodge tax return

mofangdasha — Fri, 21 Feb 2020 12:30:19 GMT

Hi,
I think I accidentally clicked the option 'I no longer need to lodge tax return' in my non lodgement advice of 2019 financial year. The online account now is not showing anything regarding my 2019 lodgement. I'm a bit worried if this will affect my future tax return because I will start working a week later.
I might be asking something stupid as this is the first time I use this. Can anyone explain this and tell me what should I do? Many thanks for that.

Self Education expenses

AllisonC — Fri, 21 Feb 2020 10:00:56 GMT

I have a client that is employed as a AIN (assistant in nursing) her daily duties in a aged care facility are:

Daily living, patient observations, taking blood pressure results and recording them, wound dressing. My client is under taking a degree is nursing where she has claimed on her tax return her fees that have been paid. The file is under ATO review, I have been speaking to the ATO employee regarding this and they have advised that is not related to her employment.

I have emailed the ATO regarding a brief description on the occupation and daily duties, as well as section 8-1 as my client is studying her degree in nursing to increase her knowledge and skill in her current employement, as well as expected increase in income with her current employer. The ATO replied back with study isn't relevent and example of personal carer at nursing home who provides just personal care to residents. Can someone clarify...

Rental Property

Camaro425 — Fri, 21 Feb 2020 05:06:24 GMT

Me and Me and my brother bought a property back in 2016 and rented it for a while

and now we have subdivided and built 2 units and selling one unit

do we need to register for GST? if yes will we able to claim GST for amounts we have paid?

Regards

REB.BR.0047 - DETAILS YOU USED TO ESTABLISH DIGITAL IDENTITY DO NOT MATCH AUTHORISATION REQUEST

DebH — Fri, 21 Feb 2020 03:42:54 GMT

A number of staff members are receiving this error when trying to link their myGovID account to the Tax Agent in RAM.

The details they used to set up their myGovID's have been checked and double checked, middle names have been added to RAM and removed from RAM, accounts have been removed and new accounts created but they are still not able to link to the business.

Is there something I haven't tried?

Re: myGovID documents

KylieS — Fri, 21 Feb 2020 03:00:21 GMT

Hi ,

People that don't have the required identity documents will be able to use a myGOvid with a Basic identity from March 2020.

Check out the information on our website regarding Basis access and what you can do to prepare.

KylieS

Re: UNABLE TO DOWNLOAD MYGOV ID APP

Bruce4Tax — Fri, 21 Feb 2020 02:58:19 GMT

google search mygovid to get to https://www.mygovid.gov.au/

There is a link to App Store and Google Play.

Is the real reason that the phone or its operating system too old to access mygovID?

Is there a way around this so she can still transition from Auskey to myGov ID?

If all else fails, new phone.

Re: MyGOV Id - Machine Credentials on desktop software

KylieS — Fri, 21 Feb 2020 02:47:11 GMT

Hi ,

Thanks for your patience. Lots of instructions here for you but should fix the problem

When you revoke a machine credential, it doesn’t remove the keystore file. This is the file which is actually stored on your computer. The reason you are getting the password mismatch error is because you still have a keystore file at the location identified in the keystore path when you go to create your new machine credential.

The easiest way to resolve this, is to go into RAM, create a new machine credential, and then change the name of the keystore file in the ‘Keystore path’ field. When you go to create a machine credential, you only need to add or remove a character from the keystore name. The default is ‘keystore-new.xml’. Just change this to ‘keystore-new1.xml’ and then you can set a new keystore password.

What you should do next is locate your old keystore file (for which you have forgotten the password) and delete it. This will save any confusion for when you create a new keystore file. The best way to do this is to note the keystore path (when you create a new machine credential) and then locate the keystore file and delete it.

KylieS

Re: MygovID for overseas individuals

NateH — Fri, 21 Feb 2020 01:29:31 GMT

Hi ,

Until the solution that I mentioned in my post above is active then they won't be able to use myGovID to access the Business portal or Online services for agents. Even if they have registered for myGovID they are still able to use their AUSkey until after 27 March when it is phased out - by which time they will be able to submit with a Basic identity strength.

Thanks, NateH

Re: RAM

JoseGomez — Fri, 21 Feb 2020 01:08:10 GMT

Thank you

Re: RAM

KylieS — Fri, 21 Feb 2020 01:02:19 GMT

Hi ,

Your name needs to match across all of your identity documents in order to set up a myGovID.

If it doesn’t, you will need to contact your document providers to see if you can resolve the mismatch in name. For example, you may be able to update your Medicare card to reflect a change in name.

In the future, the myGovID app will support more complex identity verification. For example, by accepting a change of name document to allow for two last names.

KylieS

Re: RAM: Authorisation of Team

CLIFF-WISE — Fri, 21 Feb 2020 00:23:22 GMT

UNABLE TO DOWNLOAD MYGOV ID APP

jromeo3 — Thu, 20 Feb 2020 23:35:07 GMT

Hi,

We have a staff member who is does not have the App Store or Google Play on their phone and they are unable to find the myGov ID app using their app provider.

Is there a way around this so she can still transition from Auskey to myGov ID?

Thanks

Re: Problems with Mygovid security documents for married ladies

NateH — Thu, 20 Feb 2020 23:28:36 GMT

Hi ,

You only need a standard myGovID to access Online Services for agents, so only 2 forms of Australian ID are required.

You will be able to see all past history for your clients. myGovID only changes how you access the portal.

Thanks, NateH

Re: Multiple ABNs

NateH — Thu, 20 Feb 2020 23:23:17 GMT

Hi @ Kee2

The only other way to link them would be to contact the helpdesk and do it over the phone.

Thanks, NateH

Re: Machine Credentials

KylieS — Tue, 25 Feb 2020 23:03:33 GMT

Hi @JulietP

In reviewing the links above you can create your own password for machine credentials it does not need to be aligned to your MyGovID password. Remembering MyGovID essentially is all about the individuals own identity and can be used elsewhere and will be in the future even more so.

Machine credentials represent the business only, and don’t contain any individual user . The owner of the credential should create a unique password. When lodging using the machine credential, there is no requirement to interact with the myGovID.

Thanks for the query.

KylieS

Re: RAM Set up

JasonT — Thu, 20 Feb 2020 23:06:49 GMT

Hi ,

The error is an issue with the staff member's identity strength. They need to open their myGovID app and provide an additional eligible document.

The authorisation code should work once their identity strength is updated.

Thanks for your post and let us know if you have any further questions,

JasonT

Re: I have Iphone 7 and downloaded mygovID but it does not work, your suggestions

KylieS — Thu, 20 Feb 2020 22:38:42 GMT

Hi ,

You can download the myGovID app on iOS 10 or later on apple devices.

Thanks

KylieS

Re: Returning to work

KylieS — Thu, 20 Feb 2020 22:16:28 GMT

Hi @Rangada,

There has also been some more information placed on your previous post.

KylieS

Re: I have Iphone 7 and downloaded mygovID but it does not work, your suggestions

macfanboy — Thu, 20 Feb 2020 21:21:07 GMT

What IOS version is on the phone?

I have Iphone 7 and downloaded mygovID but it does not work, your suggestions

I7 — Thu, 20 Feb 2020 19:12:11 GMT

mygov ID does not work on Iphone 7, please assist

RAM

JoseGomez — Thu, 20 Feb 2020 12:41:48 GMT

I received and email Authoristion Request however when I put the Authorisation Code in it was rejected

with Error Code REB.BR.0606

I did notice my name on the email is my Full name (First Name, Middle Name plus two last names) however, in my MygovID user (even providing all the previous) It keep showing only my First Name and two last names only. Missing the Middle name.

Can you advise

Re: RAM: Authorisation of Team

JoseGomez — Thu, 20 Feb 2020 11:58:54 GMT

Good Night team,

Would it be easy to just change my name front the authoricer or calling Ram Helpdesk to get my name right in Mygov ID?

MygovID is showing only my first name and my authoricer employer use all my name.

Re: RAM problem with add new authorisation code

Mark1 — Thu, 20 Feb 2020 08:41:52 GMT

Normally that occurs when person who sent you the authorisation code sent the authorisation with a slightly different name. Check the name on the email you were sent giving you the authorisation code "Hi.xxxxx" xxxxx must be an EXACT match with the name shown in the mygovID app. If its not get that person to resend the code with your EXACT mygovID name - either by editing in Relationship Authorisation Manager or manually adding you again in that system to send you a new email.

This is my personal view; I’m an ATO employee who chooses to help out here in my own time

myGovID documents

LynneB — Thu, 20 Feb 2020 07:13:32 GMT

Hi, how can New Zealand citizens working in Australia provide documents to meet the myGovID requirements when they don't have an Australian drivers' license, passport or birth certificate however can work and live in Australia.

Re: MyGOV Id - Machine Credentials on desktop software

KylieS — Thu, 20 Feb 2020 06:53:59 GMT

Hi ,

Thanks for coming back to us will check into this further.

KylieS

Re: Samsung NOte 8

KylieS — Thu, 20 Feb 2020 04:14:12 GMT

Hi ,

This is a new one that we haven't heard of but try the following instructions that have worked for other issues.

This has worked for other users;

Ensure your device ‘time and date settings’ are correct for your region or set to automatic
Ensure your client’s device ‘language’ settings are set to English (Australia).

Once these settings are confirmed clear the cache and data as follows:

Open phone Settings
Select Apps
Select myGovID > Storage > Clear Cache and Data

Let us know how you go.

KylieS

Re: Returning to work

TaxedoMask — Thu, 20 Feb 2020 04:09:21 GMT

Yes, you can work part time or full time - nothing stopping you there (at least not in the tax acts).

Your employer still have to make super contributions.

RAM problem with add new authorisation code

wngzz — Thu, 20 Feb 2020 04:04:43 GMT

I received the following error message after enterring the authorisation code to add new business into my login.

The details you used to establish your digital identity do not match those provided in this authorisation request. Contact the person who authorised you. Error code: REB.BR.0047

I already added a few authorsation code into my login, and this is the only issue i had and unable to add. I also checked my MyGovID status and my identity strenth is Standard.

I needed to add this business into my login as soon as possible. Can someone helps? Thank you!

myGovID

AliOA — Thu, 20 Feb 2020 00:16:55 GMT

Once registered for MyGovID how can you change your email address? If you have originally set it up with a work email address, which is now incorrect, how can you change this? This is a big problem as people are setting up personal ID's as business/employees without realising it needs to be a personal address and then cannot change the details.

Returning to work

Rangadad — Wed, 19 Feb 2020 23:08:24 GMT

Hi, Iam 63 and have retired, taken out all my super, wondering if Iam able to return to part time work?
I hope this is in the right section. Thanks

Re: Linking mygov with ATO

Biggiesmalls — Wed, 19 Feb 2020 22:25:11 GMT

If you don't have the right information to get your linking code you might have to contact them

Here's details to contact https://www.ato.gov.au/About-ATO/contact-us/phone-us/?anchor=Establishingyouridentity#Establishingyouridentity

Here's more info about linking codes
https://www.ato.gov.au/General/Online-services/Individuals-and-sole-traders/#BK_2LinkyourmyGovaccounttotheATO

Re: Lodging Old Returns via Practice Mail

Bruce4Tax — Wed, 19 Feb 2020 22:06:23 GMT

Can we lodge paper copies via ATO Online Services for Tax Agents, via Practice Mail? If so, how and what options should we submit this under?

Yes. Use Income Tax > Copy of returns

Our old software will let us prepare a return for 2013 and earlier years, but only supported lodgment via ELS so no longer works.

Check whether you can prepare ELS in the old year, then lodge PLS with the current year. That is how our software does it - back as far as 2002 only.

Re: Anyone else's Super Fund clients showing 18 May 2020 as due date on Osfa instead of 15 ...

ChrisR — Wed, 19 Feb 2020 06:36:06 GMT

Thanks for your patience while we got in touch with our technical experts.

We had a system issue which caused 2019 SMSF returns with a concessional due date of 15 May 2020 to be incorrectly given the due date of 31 October 2019. In order to fix this issue, any returns that weren't lodged yet were given a new due date of 18 May 2020 (the next business day).

In other words, we are well aware of it and you don't need to send an online message to us about this. For any of your SMSF clients that have this due date, it is correct.

Hope this helps.

Thanks,

ChrisR

Re: MyGovID

NateH — Wed, 19 Feb 2020 03:21:35 GMT

You can edit or remove existing authorisations in RAM. Step by step instructions are available at info.authorisationmanager.gov.au/manage-authorisations

Thanks, NateH

Re: Use mygov ID to access tax portal

Joachim — Wed, 19 Feb 2020 02:36:49 GMT

Thanks for addressing my doubt. Appreciate the support.

Re: Machine Credential - MyGov ID

NateH — Wed, 19 Feb 2020 02:12:17 GMT

Hi ,

myGovID is not just for accessing our online services. It is a way to prove your identity online and we wanted to make that as secure as possible. As mentioned myGovID uses the security features on your device and the app to ensure that your identity and information are secure. Machine creditials just authorises a device as opposed to an app containing your personal information.

Thanks, NateH

Can't login using AUSkey, can't sign up for myGovID

lint — Wed, 19 Feb 2020 02:04:48 GMT

Hi,

I'm trying to login to the ATO tax portal but I've found that the business I'm trying to log in for is no longer listed as an option for AUSkey for some reason.

So I tried to sign up for a myGovID instead but can't get past the first step of verifying my email address. After entering the verification code sent to my email, the myGovID app always displays this error:

Something went wrong

Unfortunately we will need you to start over.

CLR000003

I've tried multiple times, always with the same result and unfortunately there's no information online regarding this error code.

Is there a way to restore AUSkey login for this particular business for the time being or a solution to the myGovID issue as I'm currently locked out and unable to report IAS and BAS.

Thanks.

Re: Mygovid

rogere — Wed, 19 Feb 2020 01:13:50 GMT

I am still unable to pass the online verification to get my myGovid. Can you please tell me when will the ATO provide for manual exception verification? Thanks

Linking mygov with ATO

ccAkela — Wed, 19 Feb 2020 00:06:00 GMT

How do you get a linking code? I don't have the sufficent amount of requirements to connect the ATO to the mygov account without a linking code. I'm assuming I have to get the code in person.
Can my authorised person go and get a linking code from centre link for me or do I have to go and get it?

Re: Identity issues with myGovid app

JoV8 — Tue, 18 Feb 2020 06:44:02 GMT

Thanks for trying to help. Spoke to ATO today who were very helpful and very confused with the issue (even after refering to a specialist). End result, had to set it up with a different email address and did not use my birth certificate. Now all good

Re: Mygovid problem

NateH — Tue, 18 Feb 2020 05:08:23 GMT

We've sent an email to the address your registered under to get more details so we can help resolve this for you.

Thanks, NateH

Re: Linking ABN's - Trusts with Corporate Trustee (Business Portal Access)

NateH — Tue, 18 Feb 2020 04:50:47 GMT

Hi ,

When we receive your completed form, it is reviewed and assigned for processing. A representative will then contact you to complete a proof of identity check. They will also advise you on the processing timeframe which will vary depending on the number of ABN’s you need to link in RAM.

Thanks, NateH

Re: Mygovid problem

OnBalance — Tue, 18 Feb 2020 04:46:35 GMT

Perhaps I have not made the issue clear, I have already completed the following steps, and spoken to ATO staff member on the telephone

Complete a proof of identity check with ATO staff member

Check the ABN of the business that you need to link with ATO staff member

Complete checks to confirm your association to the business with ATO staff member

Link the business, which triggers an authorisation request containing a code, received the code and linked as instructed by the ATO staff

Mygovid is still not working the staff member could not work out why and could not help me he was perplexed with the issue. I was advised an ATO staff member would telephone me I have not received a call

Re: Extend length of time logged into myGovIDapp

NateH — Tue, 18 Feb 2020 04:45:30 GMT

Hi and ,

To make the sign-in process for myGovID fast and simple you can select the ‘remember me’ option when you log in for the first time. As long as you are using the same browser you won’t need to enter your email each time you sign in. By choosing to use the ‘remember me’ option you also won’t need to type the four-digit access code into your phone, you will receive a notification, then all you need to do is click accept and you’ll be logged in.

Have a look at these pages for more information:

Hope this helps and let us know if you have any further questions.

Thanks, NateH

Re: Use mygov ID to access tax portal

NateH — Tue, 18 Feb 2020 04:38:26 GMT

Hi ,

We have answered this on your other thread.

If a user has multiple tax practices linked to their myGovID, then they can only access one practice at one time. However, they can easily swap between practices (without having to logout) by selecting the other Agent Numbers they have access to within the Online Services for Agents product.

Let us know if you have any further questions!

Thanks, NateH

Re: Mygovid problem

NateH — Tue, 18 Feb 2020 04:35:39 GMT

Hi ,

We can help put your nerves at ease as help is available every step of the way with your move to myGovID and RAM.

If you are operating through a trust, you’re considered a primary person and have done the right thing by calling us to link your myGovID to your ABN.

When you call, our staff member will:

Complete a proof of identity check with you
Check the ABN of the business that you need to link
Complete checks to confirm your association to the business
Link the business, which triggers an authorisation request containing a code. You’ll have 7 days to accept this request in RAM.

Once you’ve logged into RAM with your myGovID and accepted the request, the link is complete.

This information is available at info.authorisationmanager.gov.au/principal-authority

Thanks, NateH

Re: Client not appearing on Portal Client List

NateH — Tue, 18 Feb 2020 04:33:01 GMT

Hi ,

Apologies for the delay in getting back to you. There are a lot of different possibilities for what is going wrong for you, we'll need you to contact us on the registered agent line and somebody will be able to assist you to solve this.

Thanks, NateH

Lodging Old Returns via Practice Mail

AriOliver — Tue, 18 Feb 2020 04:31:32 GMT

Hi,

We have a client with 2009 and 2010 returns requiring lodgement.

Can we lodge paper copies via ATO Online Services for Tax Agents, via Practice Mail? If so, how and what options should we submit this under?

Rather than posting paper copies.

Our current software provider only allows lodgement of 2014 and later years.

Our old software will let us prepare a return for 2013 and earlier years, but only supported lodgment via ELS so no longer works.

Kind regards,

Ari

Re: Assigning a Machine Credential

NateH — Tue, 18 Feb 2020 03:40:38 GMT

Hi ,

Thanks for your patience while we checked this for you.

Machine credentials represent the business only, and don’t contain any individual user claims. The custodian of the credential will typically be the machine credential administrator (MCA) who created it. The custodian is responsible for the appropriate use and safeguarding of the credential.

If you require the ability to record or track who is using a machine credential, the best option is to incorporate the name of the user into the credential name. Please be aware that this will not create an individual user claim, but will enable you to track who is using it (where a machine credential is only being used by a single user).

Typically, individual user authentication is handled within the software itself.

Thanks, NateH

Re: myGov ID

NateH — Tue, 18 Feb 2020 03:37:13 GMT

Hi ,

Thanks for your patience while we checked this for you.

Let us know if you have any further questions!

Thanks, NateH

Re: MygovID for overseas individuals

jeengeorge — Tue, 18 Feb 2020 03:07:07 GMT

Hi NateH,

Thank you for the reply.

Just wondering whether it is possible to submit STP lodgements with Basic MygovID via Business portal or online services for Agents. If not, how can an overseas employee without Standard MyGovID, submit STP lodgements

Thanks in advance

RAM Set up

jromeo3 — Tue, 18 Feb 2020 00:52:33 GMT

Hi,

I am the principal authorised person for our business and am setup with the relevant MyGovID access. I have attempted to transfer an Auskey users authority via RAM so they can access the ATO online services for our clients. I have one staff member that is unable to complete the migration as when they receive and enter the authorisation code they have the following error code: REB.BR.0074.

Can you please advise the issue this code represents and how to rectify so that the staff meember can be authorised for our tax practice?

Thanks

Re: Identity issues with myGovid app

Biggiesmalls — Mon, 17 Feb 2020 23:16:01 GMT

You should only need 2 documents - if you're birth certificate doesnt reflect your current name don't use it.

Do your driver's licence and passport have your married name?

Re: Assigning a Machine Credential

KylieS — Mon, 17 Feb 2020 22:57:07 GMT

Hi ,

Thanks for coming back to us, we are going to check into this for you.

KylieS

Re: GST status on commercial business buidling a residence for employee

KylieS — Mon, 17 Feb 2020 22:03:43 GMT

Hi ,

We are happy to have a look into this one for you.

Thanks , ATO Community is here to help everyone make tax and super easier.

Everyone can share their knowledge and assist each other.

KylieS

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Re: Lodging Old Returns via Practice Mail

Re: Anyone else's Super Fund clients showing ***18*** May 2020 as due date on Osfa instead of 15 ...

Re: MyGovID

Re: Anyone else's Super Fund clients showing 18 May 2020 as due date on Osfa instead of 15 ...