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Re: MyGovId docs not uploading to increase Id access

Newbie

Views 312

Replies 3

I am trying to set up MyGovId beyond Basic Id strength.  When I scan (or manually enter) any of the Id docs required, the wheel just spins and locks everything up until I have to end the session by closing the app down. However, when I return to try another Id document for upload there are no document options offered and the only way to bring the options back is to remove the App and re-install. All good until I try to upload another Id documents such as D/L, Passport or Medicard. Am I alone in this?  Tried phonoing but I just don't have the 30-60 minute wait time required. Using the latest iPhone 12 wirth all updated software. Very frustrating. 

1 ACCEPTED SOLUTION

Accepted Solutions

Most helpful response

Newbie

Replies 0

Thanks, Kylie.  Tried again this morning and all went through ok.  Not sure what happened, but all good now. 

 

Thank you. 

3 REPLIES 3

Community Moderator

Replies 1

Hi @Blubarb,

 

This would be frustrating.  We have reached out to our technical team for information.

 

They have asked if you are still experiencing this issue.

 

Most helpful response

Newbie

Replies 0

Thanks, Kylie.  Tried again this morning and all went through ok.  Not sure what happened, but all good now. 

 

Thank you. 

Community Moderator

Replies 0

Hi @Blubarb,

 

That is fantastic, glad its all okay.