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NicolaC - yes thankyou for that answer - we have already tried to phone about altering the enrolment form as we too noted there was nowhere to edit the information after submission on-line.
We understand there must be an overload with the system & the people in the system at this time but am unsure how long to expect a reply to have this altered - perhaps you could give me some advice on this??
I stayed on the phone for 1.5 hours late a couple of nights ago (22-04, until near closing time at 10pm) & then was advised the noone was around that could help me with the concern (I guess understandably? but then why have assistance time listed as to until 10pm??) & that someone will call, if not in 48hours, then in 5 working days! I did suggest that it would be good to have it sorted before the preferred closing date of 30-04 as we have to pay staff by then. Noone as called as yet, so just querying what the general wait time is for issues such as this - that can't be sorted on-line?? Appreciate any thoughts