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I am in the exact same position as you!
My employer has deemed me ineligible because I took a period of time off last year, even though I did return to work afterwards. They have made up a period of 2 months that is the maximum amount of time you can take off during your employment for it to be considered 'regular and systemic'.
I am wanting to get written conformation as well, but it seems like the ATO aren't in a position to do that (from what I have heard)
If you make any progress with this or have any other information, I would love to know!
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