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On 7 August 2020 the government proposed further changes to the JobKeeper extension. For more information, visit the Treasury website.

ATO Community

Re: JobKeeper enrolment error - need to resubmit with correct information

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Newbie

Replies 3

I called 132 866 at 7:33pm - and was off the phone with my Enrolment form successfully amended before 8pm.

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Newbie

Replies 0

Are they accepting amendments where SATP has been filed as well?

Thanks.

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Initiate

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Just tried again to call after dinner. Called at 9pm, the service made me identify myself and press a whole bunch of numbers to get through the menus, then told me they couldn't answer my call and hung up on me, even though they claim to be open until 10pm. What a joke.

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Initiate

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Rang dead on 8am this morning and got through within 5 minutes.

Spoke with Leanne who was incredibly helpful. All sorted.

 

If you are a Sole Trader (as I am), all you need to do it complete the enrolment application and wait for the ATO to advise the next steps.

 

Good luck to you all.

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Best answer

Community Manager

Replies 5

If you have included the incorrect turnover month on your enrolment form, you do not need to correct this information. It will be updated at step 2 in the process when you identify and maintain your eligible employees.

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Initiate

Replies 2

Is there going to be any alternative to calling you?

 

I'd prefer not to have to wait an hour or so to get through to you.

 

More importantly though, I don't want to take your valuable time when so many people are trying to get through.

 

Would it be possible to allow us to delete an enrolment and enrol again.

 

Thanks so much for everything you are doing. You must be absolutely frazzled.

 

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Initiate

Replies 1

Hi Chris. Call bang on 8am if you can. I got through within the first minute (after all the prerecorded **bleep**) and was off the phone within 5 minutes.
Guess it depends on your query.
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Initiate

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Hi Simon,

 

Thanks for the advice. I did call at 8am and got through in 10 minutes!!

 

Ammendments made!!!

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Initiate

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hi Nicola,

Sorry while doing step 2 - I entered incorrect month. How can we edit that step now?

Thanks Harinder

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Community Support

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Hi @harinderjuneja

 

Thanks for getting back to us.

 

If you can't resolve it online, you will need to phone us to correct that.

 

All the best.

 

Thanks, ChrisR