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I'm trying to assist my father who I haven't seen in many many years but has reached out in recent times due to current Covid-19 circumstances.
He's told me his Tax File Number is invalid/cancelled but is unable to tell me why (english is also his second language and he's not computer literate).
I'm obviously not seeking for an answer specific to his case but was wondering what the reasons are that a TFN may have been cancelled?
My understanding is his ABN has also been cancelled so was wondering if it was due to the fact that he may not have submitted income tax statements in previous years and as a result was identified in the ABR as being inactive?? - I noticed that the ATO had been cleaning up inactive ABNs over the past few years and thought this may be the reason why?
What would be the best process for him to undertake to work out why its been cancelled and how we can resolve it? Or is it a case of reactivating his ABN which then would assist with the TFN issue?? I'm really not sure...
I note that the ATO help lines are quite busy at present and given i'm in different states at the moment I can't assist him in person. Do you think there would be any issue if he and I did a teleconference call with the ATO help line so I can help him navigate and understand the process required to resolve this?
Any insights that can be provided on this will be gratefully received!!!
Thanks for your reply.
Your father may not need to have his citizenship certificate with him when he calls. When we establish his identity, we will ask him some questions. The answers to those questions will determine whether we need to confirm the details of any identity documents. If we do need to, his driver's licence may be sufficient.
For more information about establishing your identity when you speak to a customer service representative, have a look at our website.
If he is unable to establish his identity over the phone without his citizenship certificate and is unable to obtain his TFN any other way, he will have to wait until he gets his new certificate before calling again.
Hope this helps.