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ATO Community

MyGovID

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Initiate

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Replies 9

Could you please advise as to whether there will be another option to set up MyGovID other than via an app on a smart device? As this may be an issue for some clients.

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Devotee

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Hi @Middletons 

 

A smart device is required because myGovID uses the security and identification features in your smart device. At the moment, this means a device running either iOS 10+ or Android 7.0+.

 

As agents you will have one myGovID that will link you to your practice’s ABN. Your client records and information within online services for agents will not change, you will just have a new way to log in. Nothing will change on how you add, remove and manage your client list. You will be able to access all your clients that are associated to your RAN (Registered Agent Number) whether they have an ABN or a TFN.


You can now access Online services for agents using myGovID. A tax agent will get set up to use myGovID and Relationship Authorisation Manager (RAM) the same as others do. For example, the principal authority of the tax professional practice, will need set up their myGovID and login to RAM using myGovID and link their ABN. Then they can authorise their tax professional employees to work on behalf of that practice.

 

The myGovID website and the ATO website has information to help you make the move to myGovID and RAM. There's also a link at the top of the page to provide feedback if you would like to. 

 

Thanks

 

ATO Community
9 REPLIES 9
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Best answer

Devotee

Replies 1

Hi @Middletons 

 

A smart device is required because myGovID uses the security and identification features in your smart device. At the moment, this means a device running either iOS 10+ or Android 7.0+.

 

As agents you will have one myGovID that will link you to your practice’s ABN. Your client records and information within online services for agents will not change, you will just have a new way to log in. Nothing will change on how you add, remove and manage your client list. You will be able to access all your clients that are associated to your RAN (Registered Agent Number) whether they have an ABN or a TFN.


You can now access Online services for agents using myGovID. A tax agent will get set up to use myGovID and Relationship Authorisation Manager (RAM) the same as others do. For example, the principal authority of the tax professional practice, will need set up their myGovID and login to RAM using myGovID and link their ABN. Then they can authorise their tax professional employees to work on behalf of that practice.

 

The myGovID website and the ATO website has information to help you make the move to myGovID and RAM. There's also a link at the top of the page to provide feedback if you would like to. 

 

Thanks

 

ATO Community
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Initiate

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I have been using MyGovID for about 3 months on an old Samsung. I have a new Samsung and the app will not work.

Keeps getting error UNK000001, that is when it will open at all. I have spoken to 3 different people at the MyGovID help line who have been unable to fix the problem and then referred me to the ATO complaints line. The girl from complaints sent me a text message and has failed to return any of my calls. The service is appalling. I work as a BAS agent and to not be able to speak to anyone at the ATO and to not be able to get an answer on what is going on with the app is so frustrating.

I keep getting emails from the ATO saying that you are making AUSKEY redundant but you have not yet got the replacement working for your agents. I will not be able to do my job on your behalf if you cancel AUSKEY and MyGovId does not work. I have a new Samsung and your app does not work on it, I am not buying another phone because you refuse to fix your software issues.

ATO, you need to start fixing the issues and you need to start calling your agents back and resolving problems rather than sending texts that we cannot respond to. I have been trying to fix this issue for over a month now and no one from the ATO seems to have a clue what is going on.

 

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Newbie

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Great question Middletons,

 

I totally agree that there should be more than one option, especially for older users who don't have smart devices and employess of accounting firms.

 

I realise security is super important, but I have an issue with all employess having this app on their personal devices.

 

Maybe they could have some kind of multi layer security set up like some software providers have, where you have to put in a code that only have a very short user timeframe before it changes.

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Community Manager

Replies 5

Hi Christine6767,

 

I understand this is very very frustrating for you.

 

Let me look into it and get back to as soon as I can.

 

KylieS

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Initiate

Replies 4

Thank you Kylie,

I rang the girl from ATO complaints again yesterday, as requested, and she still has not called me back. I am starting to think I am ringing a prank line!

I also received another email from ATO advising I need to change to MyGovId, which I am trying my hardest to do, but the email is again a "No Reply" email so I can't advise them of the issue.

If you could please direct me to someone on the devlopment team as there is going to be huge problems if they shut down  Auskey before they have fully tested the MyGovId app and made sure that all the ATO agents and any businesses that need to use the app, are able to. I am very surprised that the ATO is changing to a system that is obviously still in its testing phase.

Your assistance would be greatly appreciated.

 

 

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Community Manager

Replies 3

Hi Christine6767,

 

We are definitely investigating the issue as a priority.

 

Will keep you posted.

 

KylieS

 

 

 

 

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Initiate

Replies 0

Thnaks,

I have already cleared the cache and searchs numerous times, installed and re-installed numerous times - all the fixes offered I have tried and none work.

 

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Initiate

Replies 1

Hi again KylieS,

I received your email tonight.

Although I had been instructed before to clear the device cache and searchs, it was to all apps / the whole device.

I had not just cleared the MyGovId app on its own.

I did this tonight following your instructions and it actually worked. The app is now up and working.

I really appreciate that you took the time to give more specific instructions.

I have included your instructions below in case they can help someone else with the same issues.

 

"It is to clear cache and search data on your smart device, let us know how you go.

 

Here are the steps;

Ensure your device ‘time and date settings’ are correct for your region or set to automatic Ensure your client’s device ‘language’ settings are set to English (Australia). Once these settings are confirmed clear the cache and data as follows: Open phone Settings Select Apps Select myGovID > Storage > Clear Cache and Data Set up myGovID again using the same email, personal details and Identity documents that you used previously (try using  an alternate internet connection that is strong)."

 

Thank you KylieS

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I'm new

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Ensure your device ‘time and date settings’ are correct for your region or set to automatic

Ensure your client’s device ‘language’ settings are set to English (Australia).

Once these settings are confirmed clear the cache and data as follows:

Open phone Settings Select Apps Select myGovID > Storage > Clear Cache and Data

Set up myGovID again using the same email, personal details and Identity documents that you used previously (try using  an alternate internet connection that is strong)."

YOU HAVE TO BE JOKING!!!  YOU MISSED THE A COUPLE STEPS

TO GET A CERTIFICATE IN IT SPECIALISING IN SMART PHONES.. AND BUY A NEW SMART PHONE  

THIS IS NOT AN APP. ITS A WASTE OF TIME AND ANOTHER BUREAUCRATIC BALLS UP