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FHSS: When is the release amount be credited to my account

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Initiate

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I have clicked "Notify ATO" in MyGov last 19/09/19 as I have signed a build contract on this date. Almost a month now, when should I expect for the amount to be credited? 

 

Going to MyGov:

Request Release Date: 16/09/2019

Contract Date: 19/09/2019

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ATO Certified

Community Support

Replies 7

Hi @femme,

 

Thanks for getting in touch!

 

Generally, it can take between 15-25 business days from the time you requested the release of your FHSS amount for your super fund to release your money to us, and for us to pay the amount to your nominated account.

 

There are circumstances that can cause the funds to be delayed, which include:

  • not enough money in the super account
  • the fund is unable to release an amount
  • the nominated fund no longer holds the super money
  • there's a mismatch in personal details between us and the super fund.

If it's been longer than 25 business days sense you requested your release, we'd recommend contacting our Superannuation area to speak with an operator who can look into your account further for you.

 

Thanks, JodieH.

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Best answer

ATO Certified

Community Support

Replies 7

Hi @femme,

 

Thanks for getting in touch!

 

Generally, it can take between 15-25 business days from the time you requested the release of your FHSS amount for your super fund to release your money to us, and for us to pay the amount to your nominated account.

 

There are circumstances that can cause the funds to be delayed, which include:

  • not enough money in the super account
  • the fund is unable to release an amount
  • the nominated fund no longer holds the super money
  • there's a mismatch in personal details between us and the super fund.

If it's been longer than 25 business days sense you requested your release, we'd recommend contacting our Superannuation area to speak with an operator who can look into your account further for you.

 

Thanks, JodieH.

Initiate

Replies 6

I saw on my Super account the amount has been released 11/10/2019 already.

 

I got email from ATO as well that it is released Thursday 17/10/2019.

 

Still not credited to my account 18/10/2019 Smiley Sad

ATO Certified

TaxTime Support

Replies 2

Hi @femme

 

Thanks for your response.

 

It sounds like it shouldn't be too far away. If you still haven't received it, the 25 business days are just about up. In turn, you are more than welcome to give us a call so we can look into it for you. Refer to our previous response for our contact details.

 

Hope this helps.

 

Thanks,

 

ChrisR

Initiate

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Can you please give an update on how long it took to arrive in your account after the ATO notified you they released the funds?

Initiate

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Self update - it took 4 business days to arrive in my account after I received the letter advising of the release.

Initiate

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Email from ATO FHSS release email 17/10/2019

Credited to my bank account 21/10/2019. 

 

Thanks

Community Support

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Hi @confused777 and @femme,

 

Thanks for providing an update on your situations and that you've received your FHSS release amounts. It's good information for fellow community members.

 

Thanks, JodieH.

Initiate

Replies 0

Thanks - similar timeline for me in the end.
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