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MyGovID error message

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I have justed attempted to register a MyGovID and after entering my personal details get an Error message OID000006

Does anyone know what this is and why?

 

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ATO Certified Response

Community Manager

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Hi @nunsa,

 

This error normally comes up due to an error with the myGovID credential.

 

We have some steps you can take to try and fix this depending on the type of phone you have.

 

Android OS:

  • Ensure your device ‘time and date settings’ are set to automatic
  • Ensure your device ‘language’ settings are set to English (Australia).

Once these settings are confirmed you'll need to clear the Cache and Data by:

  • Open phone Settings.
  • Select
    • Apps
    • myGovID
    • Storage
    • Clear the Cache and Data
  • Set up myGovID again with an internet connect that is strong (this will include full verification of your myGovID using the same email, personal details and Identity documents previously used to setup your myGovID.

Apple OS:

Launch the Settings app.

  • Tap:
  • General.
  • Date & Time.
  • Time Zone.

Ensure your device ‘time/date settings’ are set to automatic

Go back to General

Tap Language & Region

Ensure:

  • Language is English (Australia)
  • Region is Australia

Launch the Settings app.

Tap:

  • General
  • Storage.
  • Select myGovID.
  • Tap Delete app and Confirm.
  • Navigate to the App Store and reinstall myGovID.
  • Set up myGovID again with an alternate internet connection that is strong (this will include full verification of your myGovID using the same email, personal details and Identity documents previously used to setup your myGovID.

If these steps don't fix your problem then you'll need to get in contact with our myGovID helpdesk who may need to escalate this for you.

 

Thanks, NateH

1 REPLY 1

Most helpful response

ATO Certified Response

Community Manager

Replies 0

Hi @nunsa,

 

This error normally comes up due to an error with the myGovID credential.

 

We have some steps you can take to try and fix this depending on the type of phone you have.

 

Android OS:

  • Ensure your device ‘time and date settings’ are set to automatic
  • Ensure your device ‘language’ settings are set to English (Australia).

Once these settings are confirmed you'll need to clear the Cache and Data by:

  • Open phone Settings.
  • Select
    • Apps
    • myGovID
    • Storage
    • Clear the Cache and Data
  • Set up myGovID again with an internet connect that is strong (this will include full verification of your myGovID using the same email, personal details and Identity documents previously used to setup your myGovID.

Apple OS:

Launch the Settings app.

  • Tap:
  • General.
  • Date & Time.
  • Time Zone.

Ensure your device ‘time/date settings’ are set to automatic

Go back to General

Tap Language & Region

Ensure:

  • Language is English (Australia)
  • Region is Australia

Launch the Settings app.

Tap:

  • General
  • Storage.
  • Select myGovID.
  • Tap Delete app and Confirm.
  • Navigate to the App Store and reinstall myGovID.
  • Set up myGovID again with an alternate internet connection that is strong (this will include full verification of your myGovID using the same email, personal details and Identity documents previously used to setup your myGovID.

If these steps don't fix your problem then you'll need to get in contact with our myGovID helpdesk who may need to escalate this for you.

 

Thanks, NateH