Once you’ve created a new application, you will need to provide as much information as you can so we can match you to the account details we have on file for you. You may receive one of two screens when you add an application, depending on your situation.
Screen 1 is the default screen. You’ll need to provide the ABN for your superannuation fund so the system knows where to forward your application. If you don’t know the ABN for your superannuation fund, you can use the Super Fund Lookup’ link.
If you haven’t claimed your super from your fund within 6 months of leaving Australia, and your visa isn’t in effect, your super fund may send your money to us. To apply to the ATO, you’ll need to provide our ABN 51 824 753 556.
If your super fund is still managing your super for you, you’ll need to complete as many fields as possible to allow us to send your claim to your fund. You should be able to find all this information on any member contribution statements your fund has sent to you.
If you don’t have any information about your super fund, the best place to start is to contact your former employer. They should be able to tell you which fund they paid your contributions into. If your former employer doesn’t have this information, you can phone or Skype us on +61 2 6216 1111 between 8:00am and 5:00pm (AEST) Monday to Friday – let the operator know you’re calling from overseas when you call and they can arrange a call back.
This screen will also ask for employment information – the name, address and ABN of an employer who contributed to your super fund. If you worked for multiple employers, you still only need to include details for one of them.
Departing Australia superannuation payment: add an application screen (default)
Screen 2 will display when we identify any unclaimed super accounts held by a super fund based on your TFN. Select ‘Pay to self’ if you’ve left Australia and are not a permanent resident of Australia, or a citizen of Australia or New Zealand.
If you don’t have any information about your super fund, the best place to start is to contact your former employer. They should be able to tell you which fund they paid your contributions into.
Departing Australia superannuation payment: add an application screen (alternative)
Once you’ve filled in as much information as possible, you’ll need to click ‘Next’ to proceed. Only tick the box ‘I would like to save my details and return to this application at a later date’ if you’re not able to complete your application right now.
You should land on the ‘Add an application’ page from earlier. Check the section called ‘New applications’ to make sure that your details have saved and click ‘Next’ to move forward.
Departing Australia superannuation payment: applications for payment screen
You’ll be directed to a page asking if you have left Australia. Click ‘Yes’ to proceed. This should take you to the confirmation screen, which will ask you to check the following details:
If everything is correct, click ‘Submit’.
If you need to change any of your details click the ‘Back’ button. It may take a few minutes for your submission to go through – please don’t refresh your screen or close this window.
Once everything has been sent successfully, you’ll see the ‘Application complete’ screen. You’ll also receive an email to confirm that your application has been successfully submitted.