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Guide to claiming your departing Australia superannuation payment (DASP) online - Getting started

This article is archived and may not be up-to-date.

Started ‎21 September 2017 by
Modified ‎25 September 2019 by

If you’ve worked and accumulated super while visiting Australia on a temporary visa, you can apply to have your super paid to you as a departing Australia superannuation payment (DASP) after you leave.

This guide provides additional information to help you complete our online DASP application form. For common questions on claiming a DASP, including how to claim a DASP, when a DASP is paid, and how your DASP is taxed, visit our Frequently Asked Questions guide.

Getting started

Generally speaking, you can claim a DASP if all of the following apply:

  • you accumulated superannuation while working in Australia as a temporary resident
  • your visa has expired or been cancelled
  • you have left Australia and
  • you are not an Australian or New Zealand citizen, or a permanent resident of Australia.

If you meet all of these criteria, you can apply to claim your super from your fund using our online application system.


Your superannuation may also have been transferred to us if your fund hasn’t been able to contact you for longer than six months. Check the information on eligibility for claiming a DASP from the ATO here.

Your DASP is subject to a final withholding tax, which will be withheld by the super fund or the ATO when your payment is made. These amounts are not refundable and shouldn’t be included on your income tax return.

There are a few steps involved in completing the application, so we’ve developed this guide to make it easier. To lodge your DASP, you’ll need:

  • access to an internet connection
  • your passport details
  • your superannuation account details – including your fund’s Australian Business Number (ABN) and your membership number

If you enter your tax file number (TFN) in your application, we can search for any unclaimed super you may have in Australia. Our system uses your TFN to search for your super accounts and then pre-populates your fund account information into the application so all you have to do is check and submit. If you choose not to enter your TFN, you’ll need to manually create an application for each super account and enter all your account details for each application.

To begin, head over to The landing page contains instructions to help you prepare your application as well as general information about the application process.

Once you’ve had a chance to read through the information, click ‘Next’ to move on to the next page.

The second page contains important information about your right to privacy and how we use information you include in your application.

You’ll need to declare that you have read and understood this information to go onto the third page, where you’ll need to complete the declaration that you are lodging the DASP application for yourself.

From here, you’ll be directed to a page requesting information about your passport details, contact details and your tax file number. You can choose to not include your TFN, but without your TFN our system can’t search for any unclaimed super you might have. You must include:

  • Your name as it appears on your passport and visa
  • Your date of birth
  • The country that issued your passport and
  • The number of the passport you used to enter Australia.
DASP_Gettingstarted_Screen 4.png

When you select ‘Next’, you’ll be sent to the verification page. Click ‘Next’ on this page – we’ll check your information with the Department of Immigration and Border Protection (DIBP) to make sure you are eligible to claim a DASP. It may take a couple of minutes to finish this search, so please don’t refresh or close the page until the search is complete.

Once DIBP have confirmed that you’re eligible to claim a DASP, they'll display your visa details on the screen.

You’ll then be asked to provide an answer to a ‘shared secret question’. You’ll need to answer this question each time you open your application, so make sure to write the answer down and keep it in a safe place. If you forget the answer to your question, you’ll need to email us to reset it.

That’s the end of the ‘Getting started’ section! Click here for information on how to complete the claim section of your DASP.

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