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ATO Community

Can’t log into myGov to access ATO online services?

Community Moderator Community Moderator
‎30 October 2020 01:59 PM


There are a few reasons why you may have trouble logging into your myGov account to access our online services:

  • You changed phone numbers
  • You moved overseas and no longer have access to your Australian mobile number
  • You have deleted the myGov Code Generator app

If this happens, you will need to create a new myGov account using a different email address.

If you use the same email address as your previous myGov account, you will need to contact the myGov helpdesk to have your email address released.

Once you have your new myGov account, you will need to link your myGov account to the ATO. The quickest way to do this is by answering a couple of questions online.

If this information hasn’t answered your question, ask the Community