ATO Community

ATO payment with wrong reference

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Hello,

 

I made a payment to ATO with the wrong reference number on behalf of my client.

What is the best way to correct this?

 

Best

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Most helpful response

Former Community Support

Replies 0

Hi @giuffridait,

 

Welcome to our Community!

 

The best way to fix this is to phone us to discuss with an operator and request a payment transfer. You can phone our payment hotline on 1800-815-886 between 8am - 6pm, Monday to Friday.

 

You can request a payment transfer via the Tax agent or Business portal, however this has a 14 day service standard.

 

Thanks, JodieH.

1 REPLY 1

Most helpful response

Former Community Support

Replies 0

Hi @giuffridait,

 

Welcome to our Community!

 

The best way to fix this is to phone us to discuss with an operator and request a payment transfer. You can phone our payment hotline on 1800-815-886 between 8am - 6pm, Monday to Friday.

 

You can request a payment transfer via the Tax agent or Business portal, however this has a 14 day service standard.

 

Thanks, JodieH.