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Re: Depreciation and capital allowance tool - problems with rollover from MyTax 2016

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Dynamo

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Replies 2

Hi,

 

There is an evident glitch with the Depreciation and Capital Allowance Tool that is linked to MyTax 2017.  Wife and I have a rental property since 2014.  Claiming capital works and depreciation on various items since the old ATO eTax days (I miss eTax!).  Can’t recall if I re-entered these from scratch with MyTax in 2016, or whether they “rolled over” from eTax.  Anyway, the final figure calculated by the tool is correct, and when using the ‘print’ function from the tool, all items appear on the printout.  However only the ‘new in 2016’ items appear in the tool itself – ie I cannot edit any of the older items entered in 2014 or 2015, which are still being depreciated in 2017.  By contrast, wife’s DCAT is fine – ie all items appear both in the tool itself and in the printout.  Difference appears to be (from comparing printouts) that hers all have “taxable percentage 100%” and a start year (which I wanted to also enter into mine – hence looking for the items in the tool to make this change).

 

The answer is unlikely to be ‘re-enter all of the items’ - because the old ones are obviously still in there somewhere, and if I add them in again, then I’ll be doubling up on capital allowances.  It’s clearly just a glitch.

 

So I look for an email address or contact details to report MyTax faults and can’t find one.  I just want to be able to send an email to have someone take a look rather than wait on the phone for ages for someone just to tell me that someone will later call me back.  Is there a way to request a callback from the MyTax technical/programming team?

 

cheers

 

TommyBoy

 

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Dynamo

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Hi onestoptax,

 

in fact, in response to my original query here, an ATO staff member from the "Online Products, Individual Engagement and Support, Individual Taxpayers" section of the ATO got in contact with me via email.  The email contact was not able to identify an immediate solution, but I have been invited to respond with phone number and I anticipate we will discuss further by phone.  If a solution is reached, I'll post it here.

 

So thanks to whoever of the ATO crew on this site referred this on to the technical team - appreciated.

 

TommyBoy

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Superuser Registered Tax Practitioner

Replies 1

Hi TommyBoy

 

Your options are to call the ATO (13 28 61), write to the ATO or vist an ATO office. Generally speaking the ATO does not communicate by email. You can request a call back from the ATO too, but you first need to get in touch with them using one of these options.

 

One Stop tax
Tax Return and Taxback Specialist

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Dynamo

Replies 0

Hi onestoptax,

 

in fact, in response to my original query here, an ATO staff member from the "Online Products, Individual Engagement and Support, Individual Taxpayers" section of the ATO got in contact with me via email.  The email contact was not able to identify an immediate solution, but I have been invited to respond with phone number and I anticipate we will discuss further by phone.  If a solution is reached, I'll post it here.

 

So thanks to whoever of the ATO crew on this site referred this on to the technical team - appreciated.

 

TommyBoy

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