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Payment slips

Initiate

Views 1913

Replies 10

We have noticed that you can no longer access payment slips via the new portal. Only a PDF of payment options seems to be available (showing reference # and barcode etc). 

 

The payment slips were quite useful to provide to our client whom have SMSF and Companies as they do not receive a Notice of Assessment to pay from. 

 

Is this something that will be added back in? 

1 ACCEPTED SOLUTION

Accepted Solutions

Most helpful response

Devotee

Replies 9

Hi @Middletons 

 

Thanks for your question.  I think our information on Payment slips will answer your questions.

 

Regards

ATO Community
10 REPLIES 10

Most helpful response

Devotee

Replies 9

Hi @Middletons 

 

Thanks for your question.  I think our information on Payment slips will answer your questions.

 

Regards

ATO Community

Initiate

Replies 8

Hi @PaulATO , the link in your reply goes to an old January 2018 web page that references the BAS Agents Portal, which Im sure you are aware is now switched off. @Middletons mentions the New portal in her question. Your reply does not answer it. 

 

Is it possible to print a payment slip from the new Online Services site?

 

Thanks

ATO Certified Response

Community Manager

Replies 7

Hi @GTbusiness

 

Thanks for your question.

 

You can download payment options slips for your clients from our new Online services for agents. All you need to do is select the Payment options link for the relevant account. From the resulting Payment options page, select the Print-friendly version.

 

For more information on how to access the Payment options link, check out the Payment options section of the Online services for agents user guide on our website.

 

Payment slips are available for the following tax types:

  • income tax (individual, company and superannuation)
  • activity statements (TFN and ABN)
  • superannuation (self-managed super fund receipts and superannuation surcharge receipts)
  • fringe benefits tax (FBT).

If there has never been a tax return, activity statement, FBT or superannuation form lodged, the payment slips will not appear in Online services for agents. Payment slips are available for accounts with nil balances provided there are postings on the account.

 

Hope this helps.

 

Thanks,

 

ChrisR

Newbie

Replies 6

Hi,

 

Unfortunately, the payment options page does not produce a payment slip.  I have a housebound client that has not computer access or credit cards.  How can she pay by cheque without a payment slip?  The payment options page ato.gov.au/paymentoptions (which she can't access anyway) states that a payment slip is required to accompany cheque payments.

 

Can the payment slips please be reinstated in Online Services for Agents.

 

Thanks,

 

Kevin

Community Support

Replies 5

Hi @KevinJ,

 

If the payment slip window does not open when Payment slip is selected from the Payment option details, you may have a pop-up blocker on. The pop-up blocker will need to be turned off, or you will need to allow pop-ups from the ATO website.

 

If you're using a Mac, the payment slip window may come up blank when the Payment slip button is selected.

 

You will need to have Acrobat reader software installed to successfully download the slip.

 

In line with our environmental policy, it is our preference to receive and send payments electronically, rather than paper forms. For this reason, the Online services for agents does not offer cheque as a payment option.

 

The payment slip used at Australia Post locations is the same as we use for mail payments. An Australia Post payment slip will be sufficient for payment to be processed.

Newbie

Replies 4

Hi Blake,

 

Thanks for that.  Unfortunately, I cannot see 'Payment slip' to select from the 'Payment options' page.  I can see the 'Print-freindly version' and can print that.  While this will be accepted at Australia Post, it is not a payment slip and the ATO payment options (ato.gov.au/general/paying-the-ato/how-to-pay/other-payment-options/) page specifically mentions a payment slip. 

 

While the ATO is to commended for trying to reduce paper, there are some taxpayers for whom a cheque is the only viable method of payment.  It is a significant impost for agents to personally visit such clients each time a payment is to be made (or have the client post the cheque to the agent), have a cheque written to that agent, who then must bank it, wait for the funds to clear, and then satisfy the taxpayer's obligation personally.

 

If the ATO will accept the print-frindly version of the print options page when posted with a cheque, can this please be stated on that page?  If this is not possible or acceptable, can the payment slip please be reinstated on ATO online for agents?

 

Thanks,

 

Kevin

Community Support

Replies 0

Hi @KevinJ

 

Our website states for the mail payment option -

 

If you don’t have a payment slip you must include the following details with your payment to avoid unnecessary delays to payments being credited to your account:

  • full name
  • address and phone number
  • account identifier – for example, tax file number (TFN) or Australian business number (ABN)
  • payment type – for example, activity statement payment, income tax payment.

Ari

 

Initiate

Replies 2

Hi @KevinJ , yes just staple the cheque to the print-frindly version of the Payment Options page, if the balance says $0.00, cross it out and write the payment amount.

 

We also write the Payment Reference Number on the back of the cheque just in case.

 

Have never had any problems.

Cheers

Newbie

Replies 1

Thanks for that.  This is exactly what I needed.

 

Thanks again,

 

Kevin