ATO Community

STP -ERROR MESSAGE FROM ATO

Ask a question

Newbie

Views 443

Replies 2

Good Morning, I use Reckon Software and have received the following message on my first lodgement to ATO, where do i start looking to correct the error ?

 

ATO Messages
The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.
Error message
The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

1 ACCEPTED SOLUTION

Accepted Solutions

Best answer

Community Support

Replies 0

Hi @SharonD and @Ashtrans,

 

Thanks getting in touch!

 

Unfortunately, we cannot provide software specific support, but if there is a specific error code that you are receiving, such as "CMN.ATO.PAYEVNT.EM41432" then we may be able to better assist.

 

Otherwise you may wish to contact your digital service provider for additional help. It looks like Reckon may have their own community - searching for the phrase "Hint: while processing parent element [AddressDetailsPostal]" seems to yield results that you may find helpful.

 

Hope this helps,

 

Rachael B.

2 REPLIES 2

Newbie

Replies 0

I have the exact same error and to date have no response from Reckon.

 

I have check there are no *// or anything else in the employee names address etc

 

My theory is that our business address is different!

ATO - has Echuca as the suburb.

Reckon - has Kanyapella as the suburb (as it won't recognise Echuca)

Anyone that has an answer would be appreciated.

Best answer

Community Support

Replies 0

Hi @SharonD and @Ashtrans,

 

Thanks getting in touch!

 

Unfortunately, we cannot provide software specific support, but if there is a specific error code that you are receiving, such as "CMN.ATO.PAYEVNT.EM41432" then we may be able to better assist.

 

Otherwise you may wish to contact your digital service provider for additional help. It looks like Reckon may have their own community - searching for the phrase "Hint: while processing parent element [AddressDetailsPostal]" seems to yield results that you may find helpful.

 

Hope this helps,

 

Rachael B.

Top Solution Authors