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Re: HELP balance has not updated from last financial year

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Newbie

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I'm very confused.

I know your HELP debt balance doesn't update until taxtime... but... for last financial year (2018 - 2019) IT NEVER updated. 

I've been working in the same job for 3 financial years now. First year (2017-2018) the compulsary repayment showed up after I did my tax.

But then the next year (2018 - 2019), it did not. So I thought well I'll just wait I guess.

It's now been a whole year. I did my tax for this year (2019 - 2020) and thankfully, this year's repayment showed up.... but the repayment from the previous year still hasn't!... which makes me worried.

 

What happened to my repayment? I didn't do anything different that year and I definitely had money taken out of every payslip for the HELP debt. It says "The account has pending transactions that may affect the final balance." but it's said that for a whole year! I thought it might appear when the recent repayment did... but it hasn't.

 

I don't know what to do.

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Most helpful response

Community Support

Replies 1

Hi @assuj,

 

Thanks for your question.

 

If you account has not updated with a compulsory repayment for the 2018-19 year, it may be that you did not have a compulsory repayment raised. You can check your 2018-19 Notice of Assesment to see if there was a compulsory repayment. If no, the no repayment was raised. Your repayment income may have been below the threshold for that year.

 

If there is a compulsory repayment showing on your Notice of Assessment, you can call us so we can look at your account and work out what the issue is.

 

Hope this helps.

RochL

 

2 REPLIES 2
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Most helpful response

Community Support

Replies 1

Hi @assuj,

 

Thanks for your question.

 

If you account has not updated with a compulsory repayment for the 2018-19 year, it may be that you did not have a compulsory repayment raised. You can check your 2018-19 Notice of Assesment to see if there was a compulsory repayment. If no, the no repayment was raised. Your repayment income may have been below the threshold for that year.

 

If there is a compulsory repayment showing on your Notice of Assessment, you can call us so we can look at your account and work out what the issue is.

 

Hope this helps.

RochL

 

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Newbie

Replies 0

Aaahh, thank you RochL.

 

My repayment income for that year was just under the threshold and I didn't realise.