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Guide to claiming your departing Australia superannuation payment (DASP) online - Claim information

Started ‎21 September 2017 by
Modified ‎25 September 2019 by

The ‘Claim information’ section of our guide will help you:

  • enter your contact details
  • report your visa details.

Click here to go back to the ‘Getting started’ section of this guide.

Claim information

Now that you’ve entered your personal details, you’ll need to provide us with your contact details, including:

  • Your email address.
  • Your current postal address – DASP payments may be made by cheque, so it’s important to confirm this information before you send us your application.
  • Your most recent Australian address and previous Australian address – we use this information to help confirm your identity and process your payment.
    Tip – if you don’t remember your most recent Australian address, use the address to which you had your tax file number posted.
  • Other names you’ve been known by – this information can help us match your details if you were known by another name to your former employer or super fund.
  • Your preferred payment method – you can tell us how you’d prefer to receive your DASP, however the option you select may not be possible. If your super is held by your super fund, you’ll need to check with them how they can make your payment. We can only pay DASP into Australian bank accounts; if you’ve closed your Australian accounts, we will send your payment by cheque.
DASP_Gettingstarted_Screen 4.png

Once you’ve checked the information you’ve entered on this page, click ‘Next’ in the bottom right corner.

Departing Australia superannuation payment: contact details screen (part 2)Departing Australia superannuation payment: contact details screen (part 2)

From 1 July 2017, DASP will be taxed at a different rate for working holiday makers in certain circumstances.  In the next screen, you'll be to see what visa information the DIBP has recorded for you. You'll see one of these two sentences:


  1. The Department of Immigration and Border Protection (DIBP) has advised that you never held a working holiday maker (WHM) visa.
  2. The Department of Immigration and Border Protection (DIBP) has advised that you have held working holiday maker (WHM) visa(s).

It's very important that the information about your visa information is correct, because your super fund will use this information to work out which DASP tax rate to use for your payment.

If the information reported on this screen is incorrect (for example, you were incorrectly advised that you held a working holiday maker visa), you should not submit your application. You'll need to contact the DIBP and request they update your details by submitting Form 1194 Certification of immigration status and/or request to cancel a Temporary Resident visa (PD...

When completing Form 1194, include a note with as much information as possible regarding the visas you have held.  The DIBP will investigate your visa information before emailing you and your super fund a correct Certificate of Immigration.


After you have sent Form 1194 to the DIBP, you can either:


  1. Send a paper application to your super fund. Your super fund will process this once they have received the Certificate from DIBP. If the visa information on the Certificate issued by DIBP is still incorrect, you'll need to follow up with DIBP by reply email.  You'll also need to contact your super fund to let them know that incorrect visa information was supplied by DIBP.
  1. Wait until you have received the certificate from the DIBP, then return to your online application once the visa information has been updated. Your super fund will process the application when they received it.
Click ‘Next’ to proceed.

If you entered your TFN at the start of your application, you’ll see a list of your current super accounts. If you haven’t entered your TFN, the next page displays information about any previous applications you’ve submitted. To create a new application, you’ll need to click ‘Add another application’ and ‘Next’ to generate a new application.

We're finished filling out the claim information section, which means there's only a few more screens to go! Click here for tips on completing the superannuation details section of your application.

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