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MyGov Communication Preferences

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Newbie

Views 70

Replies 1

Hi there,

Our client signed up to MyGov and we're unable to update their communication preferences on our portal. We are wanting all comms to come to us via post. Is this something the client has to update (if they can update) on their MyGov account, or will we have to contact the ATO?

1 ACCEPTED SOLUTION

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Most helpful response

Community Support

Replies 0

Hi @CSO

 

Thank you for your question. You will first need written permission to change the preferences to receive them to your practice address. Once you have that permission you will need to contact us  to update this. Your client cannot update this themselves as they are only able to view it in online services for individuals.

 

Thank you and have a nice day!

1 REPLY 1
Highlighted

Most helpful response

Community Support

Replies 0

Hi @CSO

 

Thank you for your question. You will first need written permission to change the preferences to receive them to your practice address. Once you have that permission you will need to contact us  to update this. Your client cannot update this themselves as they are only able to view it in online services for individuals.

 

Thank you and have a nice day!