Our ATO Community is here to help make tax and super easier. Ask questions, share your knowledge and discuss your experiences with us and our Community.
A few staff members have not been able to generate the 4-digit myGovID code when previously there wasn't an issue.
We tried having someone else login on their desktop which worked once, but now doesn't fix the issue.
Since putting this out I contacted the myGovID Help Desk and was told to revoke the authorisation and create a new one.
The user was able to access RAM and generate a number to connect his authorisation but the 4-digit code still does not generate for Online Services. The screen just shows the circle going round and round.
Not sure if it is an internal problem so we are waiting for myGovID update on Monday to try again.
I have the same issue and it has been going on non-stop for 3 days. I have cleared my history, deleted temp files etc and tried different browsers but nothing fixes it. I have looked for other mygovid logos on the web with links that I can use, but there are none that I can find. I have also reset the App for the third time and had to rescan all my id. No fixes so far.
Sorry you are not having a good experience here. I found this under Need Help? for you. What if I don't receive a code in my app when trying to log in to a government online service? Hopefully the scenario described there will work for you however if you are still having problems do what NateH recommended and contact our myGovID help desk. They can support you logging in.