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A951.07 An error has occured

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I'm new

Views 10495

Replies 3

Hi,

There is an "A951.07 An error has occured" message comes up after my dad submitted the mobile security code when he was trying to login to the MyGov account.

 

The full message as below:

A951.07 An error has occured

The ATO system has encountered any unexpected error while processing your request. Try again.

 

Could someone please provide the solution.

 

Thank you in advance.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Best answer

Community Support

Replies 2

Hi @QW106829,

 

Welcome to our Community!

 

This error can occur when trying to login to myGov via our website. Try to login directly via the myGov website rather than via our website.

 

Let us know how you go.

 

Thanks, JodieH.

3 REPLIES 3
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Best answer

Community Support

Replies 2

Hi @QW106829,

 

Welcome to our Community!

 

This error can occur when trying to login to myGov via our website. Try to login directly via the myGov website rather than via our website.

 

Let us know how you go.

 

Thanks, JodieH.

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Newbie

Replies 1

@JodieH Logging in directly via the myGov website rather than via the ATO website worked for me.Heart

 

I'd love to see this issue fixed as it's been causing myself and my business problems for several years. I've spent several hours on this issue with the ATO technical support team - who are most helpful Smiley Very Happy - yet it's an ongoing issue.

 

(I'm a systems developer in the IT Support industry myself.)

 

AK

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Community Support

Replies 0

Hi @0_0ak

 

Totally understand it is frustrating. For now the advice remains the same however but it is duly noted.

Cheers MarkA