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Duplicated Pay Summaries in Prefill

Newbie

Views 211

Replies 1

Hi all,

 

Our client has attempted to fix a particular employee Z's ETP payment which was the incorrect ones has been submitted by error to the ATO after processing. They have processed a nil payroll for Z as per the steps provided by MYOB so the STP will capture the YTD amount correctly. However, it did not fix the error on Z's payroll amount appearing on her myGov.

 

Could you please assist how this can be fixed? or do we simply notify the employee to disregard the incorrect amount showing on their myGov? we had a look at the full file replacement but it has been more than 24hrs. We tried to write in to ATO but none of the listed subject applied to duplication on PAYG Summary.

 

Thanks in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions

Most helpful response

Champion

Replies 0

Hi @Yvof,

 

We have a thread which details what your client and their employee can do in this scenario.

 

Hope this helps!

1 REPLY 1

Most helpful response

Champion

Replies 0

Hi @Yvof,

 

We have a thread which details what your client and their employee can do in this scenario.

 

Hope this helps!