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Thanks for letting us know, we are sorry to hear that your enquiry wasn’t resolved during your call! You can find more detailed information about the meaning of ‘Balancing account’ and tracking the progress of your return from the links listed here;
As frustrating as your situation is I doubt the ATO staff on here are able to give you anything more than general info. This is an anonymous forum, they can't see what is happening to your return
Thanks Kylie. It's fine, I'll just wait until it's processed. I don't urgently require money, but I've never had to wait more than 6 weeks for my return. 9 weeks (and counting) is just a bit surprising. I'm sure it'll be completed soon.
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