Digital services topics

MYGovid

Blossom — Thu, 27 Feb 2020 21:30:05 GMT

A team member has successfully been using her MyGovid.

Yesterday she was unable to use it as she had an error unable to verify id.

She has downloaded the app again and put in her id and it was unable to verify her id.

She deleted the app again and put in the information but am now unable to put in the details of her id.

What are we to do to get this working again?

All her id is Austrailan documentation, she has no foreign forms of id.

Thanks

MygovID error UNK000001

LS1 — Thu, 27 Feb 2020 04:33:47 GMT

Like many others, I am having trouble setting up the MYGOVID app.
I have tried EVERYTHING suggested (numerous times) to get it running.
I have uninstalled and reinstalled the app. I have cleared the cache and data. I have checked the dates and languages. I have double checked that the data I am entering is correct. I an STILL getting the UNK000001 error.
I have a Levono tab7 (Android 7)

Please help!!!

MyGovID Error Code

Lena14 — Fri, 28 Feb 2020 00:06:58 GMT

Hi I just downloaded the MyGovApp and it seemed to be working fine. But once I tried to to login to accept the RAM authorisation request I received an error code UNK00001. I followed the instructions and reset the app, cleared cache & data and now as soon as I go into the app I receive the error code System Error code NWK000001 (Please try again later).

I am using a tablet with Android 8.

Please help.

MyGovID access from New Zealand

JulieM123 — Wed, 26 Feb 2020 03:15:47 GMT

We have an employee who lives in New Zealand and accesses the ato portal through our server. Can he still get access to the ato portal through a MyGovID on his phone.

MyGovid App Not Working

MargotS — Tue, 25 Feb 2020 22:42:27 GMT

Same issue as others, app has just stopped working. I was wrapped the set up went smoothly and all my client info was there. But now app has stopped working. Followed the instructions I found on here , cleared data, cache, and now need to set up again. The real issue - this has been over an hour and I really don't have time for this! Now I can't access at all.

MyGovID for non-resident directors

Kateryna — Tue, 25 Feb 2020 10:50:49 GMT

Our small company has a non-resident Australian director. Will he be able to get the Standard access to MyGovID and access to RAM?

Right now it does not let him enter his overseas address where he is a resident.

myGovID App

SB11 — Tue, 25 Feb 2020 07:21:59 GMT

When I try to download myGovID app to my Android tablet I see this.

this app is incompatible with your device.

My tablet is brand new but it is not a brand name tablet.

Tablet information:

Model: ZL10

Android: 9.0

Can you please help me out as I cannot not find a list of tablets that are compatible with the app

Thanks

Shirley

Accidently clicked no longer need to lodge tax return

mofangdasha — Fri, 21 Feb 2020 12:30:19 GMT

Hi,
I think I accidentally clicked the option 'I no longer need to lodge tax return' in my non lodgement advice of 2019 financial year. The online account now is not showing anything regarding my 2019 lodgement. I'm a bit worried if this will affect my future tax return because I will start working a week later.
I might be asking something stupid as this is the first time I use this. Can anyone explain this and tell me what should I do? Many thanks for that.

Rental Property

Camaro425 — Fri, 21 Feb 2020 05:06:24 GMT

Me and Me and my brother bought a property back in 2016 and rented it for a while

and now we have subdivided and built 2 units and selling one unit

do we need to register for GST? if yes will we able to claim GST for amounts we have paid?

Regards

I have Iphone 7 and downloaded mygovID but it does not work, your suggestions

I7 — Thu, 20 Feb 2020 19:12:11 GMT

mygov ID does not work on Iphone 7, please assist

myGovID documents

LynneB — Thu, 20 Feb 2020 07:13:32 GMT

Hi, how can New Zealand citizens working in Australia provide documents to meet the myGovID requirements when they don't have an Australian drivers' license, passport or birth certificate however can work and live in Australia.

myGovID

AliOA — Thu, 20 Feb 2020 00:16:55 GMT

Once registered for MyGovID how can you change your email address? If you have originally set it up with a work email address, which is now incorrect, how can you change this? This is a big problem as people are setting up personal ID's as business/employees without realising it needs to be a personal address and then cannot change the details.

Can't login using AUSkey, can't sign up for myGovID

lint — Wed, 19 Feb 2020 02:04:48 GMT

Hi,

I'm trying to login to the ATO tax portal but I've found that the business I'm trying to log in for is no longer listed as an option for AUSkey for some reason.

So I tried to sign up for a myGovID instead but can't get past the first step of verifying my email address. After entering the verification code sent to my email, the myGovID app always displays this error:

Something went wrong

Unfortunately we will need you to start over.

CLR000003

I've tried multiple times, always with the same result and unfortunately there's no information online regarding this error code.

Is there a way to restore AUSkey login for this particular business for the time being or a solution to the myGovID issue as I'm currently locked out and unable to report IAS and BAS.

Thanks.

Linking mygov with ATO

ccAkela — Wed, 19 Feb 2020 00:06:00 GMT

How do you get a linking code? I don't have the sufficent amount of requirements to connect the ATO to the mygov account without a linking code. I'm assuming I have to get the code in person.
Can my authorised person go and get a linking code from centre link for me or do I have to go and get it?

MyGovID

Jds17 — Mon, 17 Feb 2020 02:37:49 GMT

Downloaded the MyGovID App on a Samsung Galaxy S10 about 2 weeks ago and it worked fine. We have now been trying to use it since last week and it keeps coming up with System Error - Error Code UNK000001. Have uninstalled it several times, have tried to call ATO but 15 - 20 minutes wait. HELP

Identity issues with myGovid app

JoV8 — Sat, 15 Feb 2020 04:07:32 GMT

I am having trouble with the setting up my myGovID. I have looked through some questions/answers online but nothing seem to have worked. Firstly I had to buy a new phone (even though there is nothing wrong with the old one) and now it is not recognising the names on my identity documents. The first document I uploaded was my birth certificate (which may be the issue because it is in my maiden name). I have since scanned/entered my medicare card and passport multiple times but it is saying the names / DOB do not match. I have tried uninstalling/re-installing, plus clearing the data/cache and nothing seems to work. I cant ring during office hours so need to try and sort it out over the weekend (or after hours). Please help. Thanks

MyGovID

FigtreeKylie — Thu, 13 Feb 2020 22:25:30 GMT

We have a company client who utilises an employee with an AUSKEY to complete their BAS and STP lodgements. One director does not have a mobile phone and the other is an elderly lady who has no clue to how the process would work.

What options are we able to provide this client in order to establish a MyGovID? To reiterate there is no possible way to get the directors to register for MyGovID and RAM.

Issue re myGovID setup

JessieZ — Thu, 13 Feb 2020 04:15:23 GMT

We have few issues in the office re moving to myGovID:

Some of our staffs do not have the compaible devices to download the myGovID, and we could not force the employee to upgrade their phone only. Any alternative option we could achive?
One of the staff comment the medicare has been linked with the personal myGov account already and there isn't any other document avaliable to identfy this personal. Please advise.
One of the staff's official name is recorded different as under our RAM list. How can we assist this staff to approve the ientification?

Linking ABN's - Trusts with Corporate Trustee (Business Portal Access)

DJS_JMME — Thu, 13 Feb 2020 04:03:24 GMT

If you have a trust with a corporate trustee and you use the “Assistance to link ABN's in RAM” form, how long will it take to process and does the ATO phone the client in this process?

MyGovId app

guyferguson — Mon, 10 Feb 2020 00:11:47 GMT

Hi,

I have made two posts now, and both have disappeared. The second one persisted until I edited it and posted in some logs from an Android adb session. The WYSIWG editore here has an 'insert code' link so I am unsure why the posts are getting deleted for containing simple logs.

I have been trying to report that Android 8.1.1 with MyGovId 1.4.0.0 hangs when updating the MyGovId app, rendering it unusable, as you cannot bypass the update.

Can someone advise how I can provide logs to the ATO without having my post summarily deleted (there's no notification process, post just disappears)

MyGov Android issues

guyferguson — Mon, 10 Feb 2020 00:06:05 GMT

Re-posting my post from Friday which disappeared.

I have an Android 8.1.0 on aMoto G5 Plus, MyGovId v 1.4.0.0 installed and my ID verified 9/1/20. I opened the app on Friday, it advised 'Update your app'. No option not to update. If you choose to update then Google Play goes to 'waiting for download' and sits there forever. I have tried multiple reboots, Force Stops, etc.

I wish to avoid the 'uninstall reinstall' option if possible.

OK, just re-grabbed adb logs of what happens - looks like no server response? I can provide more logs if you wish - I filtered down to just logs containing 'mygov' Ta.

2020-02-10 10:02:04.130 1620-2775/? I/ActivityManager: START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity bnds=[540,610][787,861]} from uid 10043
2020-02-10 10:02:04.164 1620-6290/? I/ActivityManager: Start proc 8642:au.gov.ato.mygovid.droid/u0a55 for activity au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity
2020-02-10 10:02:04.228 8642-8642/? W/monodroid: Using runtime path: /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm
2020-02-10 10:02:04.228 8642-8642/? W/monodroid: Trying to load sgen from: /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm/libmonosgen-2.0.so
2020-02-10 10:02:05.256 8642-8642/? W/zygote: JNI RegisterNativeMethods: attempt to register 0 native methods for md5650301ce8624e194c7bdcc9da38e15c3.MyGovIDApplication
2020-02-10 10:02:06.333 882-882/? D/SFPerfTracer:        layers: (3:10) (StatusBar#0 (0xac3d4000): 1:66886) (Magnification Overlay#0 (0xae5dd000): 0:12979)* (com.android.systemui.ImageWallpaper#0 (0xae5df000): 1:5360)* (Sprite#0 (0xac52a000): 0:87)* (animation background stackId=1#0 (0xac2d5000): 0:148)* (DimLayerController/Stack=0#0 (0xac534000): 0:784)* (NavigationBar#0 (0xac531000): 91:22263) (com.android.systemui/com.android.systemui.recents.RecentsActivity#0 (0xac3c8000): 0:145)- (com.android.launcher3/com.android.launcher3.CustomizationPanelLauncher#0 (0xac334000): 1:31)* (Splash Screen au.gov.ato.mygovid.droid#0 (0xac3c8000): 1:25) 
2020-02-10 10:02:09.001 1620-1844/? I/LaunchCheckinHandler: Displayed au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity,cp,ca,4850
2020-02-10 10:02:09.001 1620-1844/? I/ActivityManager: Displayed au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity: +4s840ms (total +8m1s25ms)
2020-02-10 10:02:10.812 1620-6290/? I/ActivityManager: START u0 {cmp=au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity (has extras)} from uid 10055
2020-02-10 10:02:10.879 8642-8642/? I/zygote: Caused by: java.lang.ClassNotFoundException: Didn't find class "android.view.View$OnUnhandledKeyEventListener" on path: DexPathList[[zip file "/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk"],nativeLibraryDirectories=[/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm, /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk!/lib/armeabi-v7a, /system/lib, /system/vendor/lib]]
2020-02-10 10:02:10.880 8642-8642/? I/zygote: Caused by: java.lang.ClassNotFoundException: Didn't find class "android.view.View$OnUnhandledKeyEventListener" on path: DexPathList[[zip file "/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk"],nativeLibraryDirectories=[/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm, /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk!/lib/armeabi-v7a, /system/lib, /system/vendor/lib]]
2020-02-10 10:02:10.880 8642-8642/? I/zygote: Caused by: java.lang.ClassNotFoundException: Didn't find class "android.view.View$OnUnhandledKeyEventListener" on path: DexPathList[[zip file "/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk"],nativeLibraryDirectories=[/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm, /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk!/lib/armeabi-v7a, /system/lib, /system/vendor/lib]]
2020-02-10 10:02:11.371 1620-1844/? I/LaunchCheckinHandler: Displayed au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity,wp,ca,547
2020-02-10 10:02:11.371 1620-1844/? I/ActivityManager: Displayed au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity: +543ms
2020-02-10 10:02:15.625 882-882/? D/SFPerfTracer:        layers: (5:12) (StatusBar#0 (0xac3d4000): 0:66887) (Magnification Overlay#0 (0xae5dd000): 1:12980)* (com.android.systemui.ImageWallpaper#0 (0xae5df000): 0:5360)* (Sprite#0 (0xac52a000): 0:87)* (animation background stackId=1#0 (0xac2d5000): 1:149) (DimLayerController/Stack=0#0 (0xac534000): 12:809) (NavigationBar#0 (0xac531000): 0:22263) (com.android.launcher3/com.android.launcher3.CustomizationPanelLauncher#0 (0xac334000): 0:31)- (Splash Screen au.gov.ato.mygovid.droid#0 (0xac3c8000): 0:36)- (au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity#0 (0xac362000): 0:19)- (au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity#0 (0xac3c8000): 13:45) (Splash Screen com.android.vending#0 (0xac362000): 2:5)* 
2020-02-10 10:02:16.078 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:16.081 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:16.225 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:16.228 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:16.554 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/details?doc=au.gov.ato.mygovid.droid&nocache_irl=true 0x4be64f9b NORMAL 3]
2020-02-10 10:02:16.554 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/details?doc=au.gov.ato.mygovid.droid&nocache_irl=true 0x4be64f9b NORMAL 4]
2020-02-10 10:02:16.563 8700-8730/? I/Finsky: [1769] kid.run(21): Dropped referrer for au.gov.ato.mygovid.droid because dropped_already_installed
2020-02-10 10:02:16.764 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/apps/detailsLiveOpsStream?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 5]
2020-02-10 10:02:16.812 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/reviewQuestions?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 6]
2020-02-10 10:02:16.867 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/reviewSummary?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 9]
2020-02-10 10:02:16.950 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/promotion/detailsPagePromotion?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 12]
2020-02-10 10:02:16.950 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/promotion/detailsPagePromotion?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 13]
2020-02-10 10:02:16.951 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/promotion/detailsPagePromotion?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 14]
2020-02-10 10:02:18.856 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:18.859 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:18.947 8700-8700/? I/Finsky: [2] ixd.a(9): Will queue au.gov.ato.mygovid.droid to be downloaded over any network
2020-02-10 10:02:18.965 8700-8700/? W/Finsky: [2] duj.b(6): No everExternallyHosted provided for au.gov.ato.mygovid.droid
2020-02-10 10:02:18.967 8700-8700/? I/Finsky: [2] nbc.accept(2): IQ: Attempting to validate incoming request. package=au.gov.ato.mygovid.droid
2020-02-10 10:02:18.968 8700-8700/? I/Finsky: [2] mzx.b(3): IQ: Scheduling install request package_name=au.gov.ato.mygovid.droid, version=1050000, priority=2, reason=single_install, account_name=[3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI], type=0, constraints=((NETWORK=ANY, PROVISIONING_STATE=PROVISIONED),)
2020-02-10 10:02:18.972 8700-8783/? I/Finsky: [1812] mzx.b(48): IQ: Notifying installation update. package=au.gov.ato.mygovid.droid, status=SCHEDULED
2020-02-10 10:02:18.994 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:19.002 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:35.864 882-882/? D/SFPerfTracer:        layers: (3:10) (StatusBar#0 (0xac3d4000): 4:66899) (Magnification Overlay#0 (0xae5dd000): 0:12992)* (com.android.systemui.ImageWallpaper#0 (0xae5df000): 0:5360)* (Sprite#0 (0xac52a000): 0:87)* (animation background stackId=1#0 (0xac2d5000): 0:150)* (DimLayerController/Stack=0#0 (0xac534000): 0:810)* (NavigationBar#0 (0xac531000): 0:22272) (au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity#0 (0xac3c8000): 0:57)- (Splash Screen com.android.vending#0 (0xac362000): 0:34)- (com.android.vending/com.google.android.finsky.activities.MainActivity#0 (0xac334000): 1008:1046)

myGovID

LK — Sun, 09 Feb 2020 08:04:55 GMT

How to obtain myGovID?

TFN and Tax Registration used Married name

Foreign passport and Australian Driver Licence used Maiden name

Foreign Marriage certificate translated into English by Australian Department of Immigration, Local Government and Ethnic Affairs

Do I have to send these documents to ATO for authentication before using myGovID app?

How do I get the myGovID app to accept these documents?

Thank you

MyGOVID / STP

sab — Fri, 07 Feb 2020 01:57:32 GMT

Our company has 70yo husband & wife directors - No others.

No other employees.

Small amount Directors Fees paid (hopefully) in June each year - No "wages".

Superannuation is our own SMSF.

We lodge paper Annual PAYG Statements.

We have old phones (Samsung S2) and are happy using them - No need to upgrade.

We are happy with how we interact with the ATO currently and don't want to (nor need to) change.

My questions are :

1) Do we really need to move to Single Touch Payroll ?

2) Do we need to move to myGovID ?

3) Are there alternatives to using smart phones ?

HELP ?

Transfer of Authorisation from Auskey to MyGovID

PeeDee — Fri, 07 Feb 2020 01:54:37 GMT

Using AUSKEY, I could act for 9 different companies in the ATO Business Portal. After signing up for MyGovID, the Relationship Authorisation Manager will only allow me to act for three of those companies. Why doesn't MyGovID/RAM just automatically import all companies associated with an AUSKEY?

myGovID

SimonD — Fri, 07 Feb 2020 00:37:42 GMT

Hi,

Regarding the upcoming myGovID transition, can you please assist with the following:

How do foreign nationals, who are temporary residents and principal authorities of a company, get authenticated for myGovID when they don’t possess at least two of the four identification documents required for standard strength verification?
Can a temporary resident use their tax file number for verification purposes?

Thanks.

MygovID

SINTAX — Fri, 07 Feb 2020 00:01:01 GMT

Hi Team

We have been given the mygov authorisation by Tax Practice via the RAM and we received the email with submission password. Now, when we log into the RAM and submit the password, it moves to the final page where we tick the declaration box and say "Accept". All goes well and the "Accept" button becomes green after I tick the declaration, but when we press Accept, it wouldnt move any further.

MyGovID

WM73 — Thu, 23 Jan 2020 23:58:38 GMT

Is there anybody who knows when, or even if, myGovID will be accessible to older operating systems (i.e. Android 6.0.1)? I can't upgrade my phone any further (spoke to Samsung) but it still works perfectly well and I don't want to have to buy a new phone. The ATO help desk couldn't give me any information beyond what's on the website. Thank you!

MyGovID/RAM and access to Auskey

Middletons — Thu, 23 Jan 2020 08:09:37 GMT

Could you please advise whether our Auskeys will still be available/accessible during our transition to MyGovID/RAM?

We understand that all Auskeys will not be accessible after 25 March 2020.

mygovid app error

helenmtown — Sat, 11 Jan 2020 02:42:27 GMT

I have been set up in mygovid app for over a month now. Today, however, I cannot get into the app at all. I have uninstalled the app, then reinstalled the app several times.
I am using a Samsung S8.

I am now getting a system error:

UNKNOWN ERROR: UNK000001

Please advise what I should do to rectify this issue?
Regards
Helen

AUSKEY to MYGOVID

LynneB — Fri, 10 Jan 2020 01:14:32 GMT

Hello,

Enquiring if there has been any progress with myGovID on facilitating a Trust with a company as trustee to be able to log in to RAM and accept an authorisation (from a director) to act on behalf of a business?

Thank you

Lynne

REST API for the ATO

Rashmal — Tue, 07 Jan 2020 04:25:01 GMT

Hi, Can i know whether the ATO does support to retreive an individuals details and authentication through a REST API, which can be developed on web base. If so can you kindly share the link for the REST API Documentation plz.

Thank you for your coperation.

How to delete my post URGENT!!!!

Unhappyjjs — Tue, 24 Dec 2019 07:44:05 GMT

How to delete my post, I didn’t want to post in online forum, I am on iPhone

Connecting on site clients

dioz — Sun, 22 Dec 2019 22:43:14 GMT

Hi, I am a BAS agent & I have installed MyGovID on my phone & can successfully log into the on line services from home & for the clients I do at home. I also do a couple of clients on site & I'm not sure how I go about accessing their accounts on the ATO. I logged in at one the other day my it only brought up my home clients. These clients are accessable on Auskey. How do I change the clients I have on Auskey on site to be able to lodge their BASes please ?

Changing Login email

urvikp — Thu, 19 Dec 2019 04:29:36 GMT

Hi,

I would like to know if it is possible to change the email address for a myGov ID which has already been set up. I initially created my myGov ID using my work email but I would like to change it to my personal email so that it can be used in the future with any entities I work for.

Thanks,

Urwik

MygovID for overseas individuals

jeengeorge — Tue, 10 Dec 2019 05:09:00 GMT

Hi,

Is there an option to obtain MygovID for individuals of overseas software business who are authorised to submit STP data as an intermediary. Given accepted IDs are autralian passport/Australian driverse licence or Medicare Card, how can an Overseas citizen obtain MygovID for the purpose of STP lodgement as an authorised represenatative(i.e. all directors/employees of the software business are foriegn nationals)

Thanks in advance

Opening MyGovId app on Android v9

ajc0360 — Sat, 07 Dec 2019 23:04:33 GMT

I just installed the MyGovId on my Oppo R17 Pro Android v9.

I open the app and get system error FIM000060

Is there any support for this app? What good is an error message if I cannot find what it means? A phone number or url would be more appropriate to an end user.

MyGovID

Middletons — Thu, 21 Nov 2019 07:50:07 GMT

Could you please advise as to whether there will be another option to set up MyGovID other than via an app on a smart device? As this may be an issue for some clients.

MY GOV LINKING TAN

JHO — Thu, 07 Nov 2019 07:20:21 GMT

Error code CR1000. I have linked a number of business and entity ABN's to MY GOV and get this error with the email address I use for MY GOV. It is correct as you just sent me an email to register for this community. Why do things not work when we have limited time to arrange to go from AUS KEY to MYGOV???

migrating from Auskey to RAM for a business authorised contact

gantlope — Tue, 29 Oct 2019 01:03:01 GMT

Hi there

I'm currently set up on Auskey for a number of entities. I'm not an 'Associate' so when I migrate to RAM, can I migrate all of my authorisations (at administrator level) to RAM for all these entities? I'm guessing no - as I can't see the entities in my RAM.

Does this mean I have to get the Associate to register for myGovID himself and then authorise me, ie treat all these entities as though they were new entities. As I am already at administrator level, why can't i simply 'transfer' over to RAM without involving the Associate starting from sratch. Obviously I have already got the appropriate authorisations under Auskey and don't see why RAM can't accommodate this.

Thanks

Can I change my screen name after registration?

datura — Sun, 20 Oct 2019 13:08:12 GMT

Can I change my screen name after registration?

Non concessional Super contribution

MickSuper — Tue, 17 Sep 2019 02:44:50 GMT

I am retired.
I wish to contribute $100000 to my super which currently contains $295000.
Are there any tax implications?
Regards
Mick

Unable to open ATO letter on mygov

Tph — Mon, 02 Sep 2019 01:00:20 GMT

Hi guys, received notification of Ato email in mygov inbox. Open the email and click on letter link, takes me to ato site then shows a page of broken code says 'xml file does not appear to have any style associated with it'.
Does this on Android, iPad and PC.
Any suggestions?
Cheers

ELS to PLS

JackG — Thu, 22 Aug 2019 09:20:06 GMT

Hello, I have recently started using Tax Assistant to start lodging tax returns, I have been told I need ELS codes in order to lodge online.

My understanding ELS was being phased out in March 2019 can someone please advise whether or not I still need to regsiter for ELS in order to lodge returns online?

Any help is greatly appreciated.

Jack

The portal is currently experiencing some technical difficulties

CarmelFarm — Thu, 11 Jul 2019 00:03:25 GMT

Is anyone getting this response on the portal over last couple of days when trying to access their BAS? Can login etc, but each time i select the bas i want to report on it comes up with this message - tried the call line but of course they closed on the weekend

System unavailable The portal is currently experiencing some technical difficulties. We apologise for this inconvenience. If the problem continues, please contact us on 13 28 66

Agent's signatures on lodgement declarations

sophie — Tue, 26 Mar 2019 01:31:01 GMT

With the transition to PLS, I am trying to find something that provides that a physical "Agent's signature" on electronic lodgement declarations is not required when lodging via PLS. (Similar to the advice regarding this for the ELS, whereby loding electronically using the tax agen't certificate automatically satisfied the "signature" on a declaration.)

Is there a document that confirms this?

Paper ATO Communications

SammutBulow — Thu, 14 Mar 2019 22:36:23 GMT

Could you please confirm whether tax practitioners will cease receiving paper based communications from the ATO going forward and that all client correspondence is to be retreived via the tax agent portal?

PDF forms

Warburtonwa — Thu, 14 Mar 2019 04:06:36 GMT

Many ATO forms are available as PDFs. It would be a great help if the "Tax file number application or enquiry for an Aboriginal or Torres Strait Islander" form could also be made available in PDF format — this would assist those working in remote communities.

Private health insurance

SJ — Thu, 21 Feb 2019 20:46:27 GMT

I have family private health insurance that my ex and I have decided to keep as the same policy. Our child is 19 years old, full time student and living with me, also covered under the policy. When completing Tax Claim Code do I use code B (dependant child) or tax claim code C? Thank you

Activity Statements - Paper delivery & the new PLS Activity Statement Client List ("ASCRPT'")

Maddie89 — Tue, 19 Feb 2019 04:43:58 GMT

Does the PLS Activity Statement Client Report (ASCRPT) list each clients’ “Delivery Preference” for Activity Statements? If not, how are we supposed to know which Activity Statements are being issued by Paper? The ATO Portal’s Client Communication list currently does not show Activity Statements issued by Paper, and the ELS Activity Statement Client Report (which lists each clients’ Delivery Preference) is set to be retired at the end of next month by the ATO!

Activity Statements & Online services for agents public beta

Maddie89 — Fri, 15 Feb 2019 04:26:34 GMT

Hello. The ATO recently began rollout of Online services for agents in public beta. Is the “Client preferences” page that we have on the current Tax Agent Portal (this screen that states the Delivery Preference for the client's Activity Statements) available on Online services for agents?

Thank you.

Working remotely in Australia

lulu12 — Thu, 31 Jan 2019 08:24:19 GMT

Dear ATO,

I have lived in AUS doing research for 3 years, on a Researcher visa. My visa was canceled in December 2018, because I have finished my work and departed AUS. I also claimed my DASP.

I still have my Australian TFN and bank account.

An opportunity arose to work 10h/week remotely, on a one-year engagement. I would be working and residing in the EU in this time. I wonder if I can do that without a visa and if I would need to pay taxes in Australia for this, doing a tax return this financial year? I am abroad and cannot contact Immigration so if you could please provide me with an answer regarding the visa situation, that is most important, I would appreciate it.

Thank you!

New Agents Online Login

Sally2017 — Mon, 04 Feb 2019 00:34:45 GMT

I was invited into the new Agents Online login. There are clients in there that I no longer deal with and some of my current clients

are missing?

How can I have the Client list put back in the way it is in the current BAS Agent portal without having to do it all manually again?

Sally.

Will live webinar be available as a recording?

LG1 — Thu, 07 Feb 2019 02:32:52 GMT

Will the ATO webinar, 'Trusts and Foreign Resident Beneficiaries' scheduled to be presented live on Friday 1 Feb 2019 also be made available as a recording on the ATO website?

Thanks

Notice of Assessment

Spaitor — Sat, 22 Dec 2018 07:10:27 GMT

22nd December 2018, I am unable to retrieve a copy of my Notice of Assesment? The Web site gives a Page Not Found Error, but only for the most recent year. For past years I have not problems? Anyone have a solution.

Thanks

WHM Employer Registration

LJB — Fri, 11 Jan 2019 04:37:05 GMT

I am a BAS Agent. How do I lodge a WHM Employer registration through my portal?

2FA for STP and Other

jeengeorge — Thu, 15 Nov 2018 22:18:08 GMT

Hi,

This is regarding the 2FA (Two Factor Authentication) requirement for cloud based software. Can someone confirm that all cloud software will need 2FA for all users when there is a connectivity established to ATO. For all other transactions including Employee self service(ESS) there will NOT be any need for 2FA even for cloud software.

Just want to know that only the users who performs STP reporting from cloud based software need to implement 2FA.

Thanks in advance

Kind Regards

EFT details - 10 digit bank account number

mickarose — Thu, 08 Nov 2018 04:08:04 GMT

My bank account number with NAB has 10 (all non-zero) digits. The auto form to enter my account number in mygov ato portal only will accept 9! what gives? 10 digit account numbers are common for australian banks...

AUsky Java troubles

timhoffman60 — Sun, 28 Oct 2018 05:30:26 GMT

having trouble with Auskey at BAS time, I think due to changed JAva security settings. Have tried for an hour but no dice. Is it possible to revert to paper submissions and snail mail?

Reports from the Portal

paulscully — Mon, 17 Sep 2018 00:14:09 GMT

In the Portal, it is possible to request two reports - outstanding ITR lodgments and outstanding Activity Statements. I have requested the outstanding activity statements report several times in the past two years but it has never been accurate. For example, I ran the report in early July, knowing I have a certain number of both quarterly and annual activity statements then outstanding. The report was delivered with less than half the number of statements outstanding. Since there is no way I can rely on these reports, my only alternative has been to visit each clients area of the portal and check for outstanding activity statements. Is there any way to get an accurate report?

STP

naseem — Fri, 17 Aug 2018 05:26:50 GMT

Hi There my company still has 7 weeks on STP events as pending but we have kicked in the latest onces. what happens to the old events that are pending?

Software rpvider hasnt been able to troubleshoot.

many thanks

Naseem

email

Kanga2 — Tue, 31 Jul 2018 10:01:11 GMT

I regularly get the SMSF News and it has various headings which give a precis of content then invite to "read more". When I click on that up comes

Access Denied

You don't have permission to access "http://www.ato.gov.au/super/self-managed-super-funds/in-detail/smsf-resources/smsf-checklists/?" on this server.

Reference #18.19834768.**TFN removed**0.1bdc1acf

This happens all of the time, any suggestions.

Thanks

Wrong AusKey used to lodge a file

LG_ — Thu, 26 Jul 2018 22:26:56 GMT

Hi there,

I'm a bookkeeper for several businesses and made a terrible mistake in lodging my client's PAYG payment summary (EMPDUPE file). I didn't realise that I was logged in using my AusKey for Client 1 and lodged the payment summaries for Client 2! What are the effects of this and how can I correct it?

Appreciate any help.

Thank you!

ATO STP test certificate

DESIREEA — Wed, 11 Jul 2018 05:20:34 GMT

Where do I get a client test certificate

TBAR file lodgment

NeilbKBH — Fri, 11 Jan 2019 06:39:28 GMT

We lodged our first TBAR file for a SMSF client last night through our ATO Tax Agent Portal.

The file validated and accepted as lodged.

Is there a way we can check and verify if the data was correctly downloaded?

eg Fund, member, pension amounts, etc

How can we check the individual member through the portal to see what his Transfer Balance Account is showing to make sure it is within the $1.6M cap limit on the ATO records?

how to mark question is now solved?

Ted — Tue, 15 May 2018 11:00:18 GMT

how can I mark that my question is now solved?

Attention Forum Moderator - email security threat

KYeoward — Mon, 02 Apr 2018 23:02:13 GMT

Please block these email addressesses, as they seem to have been compromised: lisad2139@gmail.com and lisa1984 ("II'm new")

This morning I've received this standard email reply, to the queries I've raised recently.

"Hello Dear,
my name is Lisad i want to be your good friend
send me your email at my private box lisad2139@gmail.com

Yours Lisa"

The queries were:

STP Payroll Category coding - non-super salarysacrifice and reportable fringe benefits

Registering software to ATO for STP

Renovation for home office

Kym Yeoward CPA

Darwin

Moderators i am now being spammed by a Lisa1984 !

macfanboy — Mon, 02 Apr 2018 22:10:18 GMT

It's the 26th - and I still can't see 'manage employees' in the Tax Agent Portal

Accountant — Fri, 11 Jan 2019 06:35:22 GMT

Trying to pay super and can't see the 'manage employees' option in the tax agent portal for an employer that uses SBSCH. I thought this was going live today?

SBSCH - Tax Agent portal

Andi — Fri, 11 Jan 2019 06:34:26 GMT

My Tax Agentportal does not show "Manage Employees" as shown in webinar. Is there a Tax Agent Portal update/ software release yet to be roled out which will contain as featured on the webinar, if so what date ?

Tax Portal

pryor — Fri, 11 Jan 2019 06:33:21 GMT

Is there any chance that the ATO can inform us Tax Agents/BAS Agents that there is a technical problem with the Tax Agent/BAS Agent Portal. Either on the ATO Community or via email - would be appreciated rather than suffering from the mushroom treatment

ato.gov calculators

cojo — Thu, 22 Nov 2018 06:07:47 GMT

Is there something wrong with the calculators on ato.gov today 27/10/17? When I click on any claculator, the new page that opens up is just a standard ato.gov page with no content.

Thanks

Add Client to BAS Agent Portal

Sally2017 — Fri, 11 Jan 2019 06:31:59 GMT

Can someone please tell me why Ive added a new client to my BAS Agent portal and its not showing up in the Directory list?

I have a receipt number as "Transaction completed".

When I tried to add it again, it says Im already the appointed tax agent for this account but its not showing in the Directory list?

Usually they are immediately showing up in the Directory?

Thanks Sally.

Division 7A calculator and decision tool

anujv — Mon, 10 Jul 2017 03:30:54 GMT

Tool is not working , I have tried to do it in different browsers.

When is AusKey going to be replaced? - If you HATE AusKey click LIKE on this post.

bsutton — Tue, 06 Jun 2017 04:16:18 GMT

Auskey is a N-I-G-H-T-M-A-R-E to use and is insecure.

When is the ATO going to replace Auskey?

If you HATE Auskey then click LIKE on this post so we can lobby the ATO to remove it.

It exposes small business to being hacked by cyber criminals.
Its extremely hard to setup.
Its hard to add new users and control their permissions.
It requires users to use insecure versions of browsers.
In some cases it requires users to install two versions of a browser and ensure that the older version isn't accidently upgraded.
It does not support the most commonly used browser in the market (Chrome 59% as at June 2017).

Essentially this is a hugh impost on small business who by and large do not have access to IT resources to manage this mess.

Banks and the larger community have moved to th Two factor Authentication which is easy to use and secure.

There is no need for physical security tokens or poorly designed Auskey certificates, simple to use phone apps are available today.