Super Clearing House topics

OnePath Plus

Cobramwindows1 — Mon, 24 Feb 2020 22:30:41 GMT

I have a message to update an employees Super payment details but not sure what its about They are with OnePath Plus has there been a change in USI or ABN details for this Super Fund?

SBSCH

AlyssaPriddle — Tue, 11 Feb 2020 01:57:46 GMT

Have had to delete a payment instruction for a client as the Club Plus Super fund has merged with Hostplus & the payment instruction was submitted with the old super details. Now when I go to 'add' a new payment instruction, when I hover over the 'add' button, the mouse cursor changes to a red circle with a line through it & it will not let me add a new payment instruction.

Can someone please advise on best way to get around this as the client needs to pay this instruction.

Note: have had no joy with portal help or googling other SBSCH help forums

Superannuation overpayment

Justine_B — Fri, 07 Feb 2020 05:12:27 GMT

I have made an overpayment to an employee through the clearing house and they are no longer working for us. How do I get a refund of this over payment?

Small Business Superannuation Clearing House

yaphet — Thu, 06 Feb 2020 22:40:51 GMT

One of my previous emplyees still did not provide the super fund account for me. Righ now, i only hold his TFN number. Could I distribute the amout to clearing house? So if ATO have the information, you could help me to allocate this amount. Thank you

Accessing Super balances above the 1.6 million pension limit

THammer — Fri, 31 Jan 2020 05:36:40 GMT

My question relates to the accumulation account containing the excess super savings after 1.6 million has been converted to a pension account. I understand that after the age of 65 this account can be accessed (withdrawn) "at will", but what are the rules if the retiree is between 60 and 65?

Two payments made in error

KateK350 — Mon, 27 Jan 2020 23:36:17 GMT

I accidentally made 2 payments to super clearing house. Will it be transfered back to business account automatically?

SBSCH: Who earns interest while funds in transit?

grule123 — Mon, 27 Jan 2020 00:45:08 GMT

In the few days (4 days last payment) between when a super payment is made and deposited to the super fund bank account who is holding the funds and earning interest? I imagine this would add up to a large amount of lost interest each year across all contributors.

Thanks

I paid 1873 dollars to much through the ato super clearing house how do I recover that money

JustinC — Fri, 24 Jan 2020 23:01:36 GMT

NEED HELP - SBSCH PAYMENT NOT PROCESSED

LGProNSW — Wed, 22 Jan 2020 23:01:44 GMT

Hi,

I'm really hoping someone can help me asap. When I was about to lodge the next payment instructions for Oct-Dec quarter, I found that the previous payment instructions were not processed (it says 'waiting for payment'). I checked our bank account and saw that we already paid the amount, although the payment was slightly different from the total in the payment instructions.

We never received a refund from the ATO. So I was wondering where that payment went.

Please advise how I can resolve this asap as I need to lodge and pay the next set of superannuation for our employees.

Thanks in advance.

Superannuation Payment

Wibblelady — Fri, 17 Jan 2020 04:54:34 GMT

Hi there,

I'm very new to all of this. I have registered with the ATO Super Clearing House. I have set-up a default fund and registered my employees. The Super Fund I have selected requests payment details also. Where is the payment processed? Through the Clearing House or via the Superannuation fund directly. I seem to be entering all of the information twice. Once for the Clearing House and once for the Super Fund. Is that correct?

Thank you in advance!

No sign of for super payments held up in the SBSCH

bleedinjoe — Wed, 15 Jan 2020 23:21:02 GMT

Myself and a team of 5 who left a workplace have been promised that super has been paid by our old employer in December 2019. It has not hit any of our accounts, but he maintains that it has been paid and must be held up in the Super Clearing house, possibly due to the Christmas/New Year shut down period. Is this lengthy delay possible? Is there a way for us to check on the status of any pending payments that have been made to our super accounts?

Can there be lengthy delays for super payments held up in the SBSCH?

caffymac — Wed, 15 Jan 2020 23:16:01 GMT

New to clearing house

Hakeem — Sat, 04 Jan 2020 13:44:56 GMT

Hi
Can you please give me step by step instructions to pay employees super via the clearing house

Missing super contribution

Les — Thu, 28 Nov 2019 09:59:57 GMT

On the 3/9/19 my employer made payment of SG Contributions to SBSCH. All employee entitlements were processed by SBSCH to the respective super funds on 9/9/19 with the exception of mine. My contribution has not been forwarded to my super fund nor has it been returned to my employer. How do I get this problem resolved. Incidentally a subsequent remittance has been correctly distributed to my account.

Delay in payment received by employee's super fund

Kimmo4178 — Tue, 19 Nov 2019 10:33:36 GMT

As an end of year process one of my employees elected to pay extra super up to the super cap. I paid this into the Super Clearing house on 25 June 19 however it is showing on teh employees super statement is not received until 3 July 2019 ie 9 days later. What steps do i take to assist the employee in getting this recognised in the tax year that it was paid to the clearing house?

hello I want to register to pay super for my employees

Angies — Tue, 19 Nov 2019 01:54:48 GMT

SUPER CLEAR HOUSE

Belle10 — Sun, 17 Nov 2019 07:54:13 GMT

Overpaid employees January 2019 Super. How to correct?

SUPER

Belle10 — Sun, 17 Nov 2019 01:40:33 GMT

Overpayment was made to ATO for employees super for the month of January 2019. How can it be adjusted or can the ATO refund.

Partial Payments not processed - late notice

erinstrahan — Wed, 06 Nov 2019 20:20:15 GMT

Hey Everyone,

I have a problem,

I got my first notification at the end of last pay period that one employees Superannuation details needed updating. I made the superannuation payment anyway for all employees, including this one.

I got an email letting me know, again to update the details. The employee didn't get the details to me in time and the payment got returned to my bank account - not a problem.

When the employee did give me his updated details though, I logged in to update them and found out that the last 10 pay periods or so - his payment has not been processed! I have had no notifications of this, until now. I have also NEVER seen these partial payments returned to our bank account and am at a loss as to what I should do - because I assume I'm going to have to resubmit through ATO and pay interest on these amounts, even though it appears to not be my fault.

What are your thoughts as to what I should do? and how do I go about finding where this money has gone to!? The employee has confirmed with his super fund and they have not recieved it.

Many thanks in advance,

Erin

superannuation - clearing house

bstevenson — Mon, 28 Oct 2019 21:38:33 GMT

How do i resubmit an unsuccessful payment made through the small business superannuation clearing hourse?

I have updated the employee information but not sure how to resubmit the unsuccessful payment?

Bernadette

Leaving Aus

AN — Mon, 28 Oct 2019 08:54:48 GMT

One of my children left Aus and become a citizen of the UK (duel citizen status). His Super has been sitting here inactive for 15 years and he wants to incorporate it into his UK Pension Fund.

Can he do this?

How can he do this?

Regards

BPAY Payment timeframe

pooja — Tue, 22 Oct 2019 22:24:35 GMT

Hi,

Can you please advise what is the timeframe to clear a super payment made through BPAY made in ato bas agent portal under clearing house.

Thanks,

Pooja

How to report Rent Deduction as Salary Sacrifice in Small Business Clearing House SBCH

Bookkeeper444 — Mon, 21 Oct 2019 02:37:18 GMT

Please explain how and if I need to report the deductions for remote area rent which are withheld as salary sacrifce and paid to the Real Estate Agent in the Small Business Clearing House? Thank you.

SBSCH - Returned Payment

BTCADMIN — Tue, 15 Oct 2019 07:14:31 GMT

I have had a payment returned from SBSCH for an employee that had changed his super fund. I did not update his new fund details within the 7 days so I have received the payment back to my bank account. I now have updated his details and I want to make the payment back - do I need to set up a new payment instruction or do I just repay the amount straight back via Bpay and it will allocate to the partial successful payment?

Superstream

Lynzo_H — Mon, 14 Oct 2019 06:34:14 GMT

I have just started using Superstream through MYOB and I don't understand why it takes so long for the super to reach employees accounts when it's paid through a Superstream clearing house. It's been 12 working days and still hasn't reached their accounts. Why does it take so long and where is the money sitting in the meantime? It was so much quicker when I was paying direct and at least I knew where the money was going.

Super Clearing House used in error - doubled the payment to SuperChoice

AGM1949 — Wed, 11 Sep 2019 00:02:07 GMT

I have just changed from using the ATO clearing house because we have new Xero software that pays super directly to Superchoice.

I went through the regular ATO clearing house process and made the payment via BPay before I realised my error. I cancelled the Payment Instruction in the Payment Instructions section thinking that would cause the BPay payment to bounce back but it hasn't.

How do I go about getting the money back?

Thanks

CLEARING HOUSE KEEP SENDING THE MONEY BACK TO EMPLOYER

kezra — Fri, 30 Aug 2019 06:09:41 GMT

I received super up until the 31st December 2018 but have not received superannuation since 1 January 2019 until the end of May 2019 when I left the company. Apparently, the SBSCHouse keep sending the money back for various reasons. I thought there were strict guidelines about paying employees super on time. How come the ATO don't follow up unpaid super?

SBSCH over 19 Employees

JustinWare — Wed, 28 Aug 2019 08:34:15 GMT

We have been using SBSCH for a couple of years now and it works brilliantly.

We are looking at growing our business, but I have realised that to grow the business, it will take us above 19 employees if we hire someone else. Does this mean we need to change superannuation payment systems to be able to employ someone?

ATO clearing house/lost super

Shocker — Wed, 14 Aug 2019 04:30:53 GMT

Hello everyone, my boss pays my super through an ato clearing house and I have not received any super in over 12 months which now means my insurances got cancelled, my payslip says I was supposed to receive a certain amount but received nothing, he says it’s paid, I’ve tried looking for lost super, can’t find any contributions, what do I do?

7 days to pay not long enough

Speakeasy_83 — Tue, 13 Aug 2019 23:18:22 GMT

I want to break up larger super payments into smaller transfers over 4 weeks. Is this possible using the ato small business clearing house?

Employer super contribution receipts from SBSCH

GarryB — Fri, 09 Aug 2019 03:50:26 GMT

Hello SBSCH People,

Two amounts have been received from SBSCH, into a SMSF I process as tax agent and accountant. The details are, $138.34 received 4 July 2018 and $207.81 received 9 August 2018.

I have had no advice as to which Fund member is entitled to these amounts, there are four members in the Fund!

Hoping someone can help with this.

Cheers,

GarryB

How long does super take to clear?

kezra — Thu, 08 Aug 2019 06:11:59 GMT

My employer says that my super went to the Clearing House today. How long before it is showing in my super account?

OnePath Masterfund ABN

Frustratedau — Wed, 07 Aug 2019 05:51:14 GMT

Please advise if there really is a new ABN or USI for OnePath Masterfund. I have googled Superfund Lookup and double-checked the ABN & USI for said fund. They have matched exactly what is indicated on the employee’s super fund details. Yet when I tried over and over again to lodge a payment instruction, the same “cannot verify USI details” keep popping up. I noticed that comments on this ato community have mentioned changes to abn of both StatePlus and OnePath. Also the SBSCH website has posted old and new ABN for StatePlus, but is absolutely silent one OnePath MasterFund’s alleged new ABN. PLEASE HELP. This is really frustrating me.

non-resident employer

hoftanya — Wed, 31 Jul 2019 04:48:11 GMT

Is it possible for the non-resident employer to make SG contributions from an overseas bank account (the employer doesn't have an Australian bank account ) to a superannuation clearing house which then can pass the contributions into the employee's chosen fund. Employee's current super fund does not accept contributions coming from an overseas bank account.

Thanks

Tanya

Number of Employees

donnaw — Mon, 29 Jul 2019 08:57:50 GMT

Does the limit on the number of employees you have include all employees no matter the employment status or is it Equivalent Full Time staff?

Small business clearing house and STP reporting

JOngM4V — Mon, 29 Jul 2019 06:16:37 GMT

I'm doing payroll for a micro business so trying to set up payroll and super payments. I'm trying to get my head around this. I have been using the Small Business Super Clearing house which has been great but now trying to get us compliant with STP reporting. Does this mean if you are using SBSCH previously and now forced to move to a compliant software, you now can't use SBSCH? I really do not want to put the company's bank account details on the software company's website.

Small Business Clearinghouse EOFY deadlines

ttiimm — Mon, 29 Jul 2019 03:35:26 GMT

I made super payments to an employee through the Small Business Super Clearinghouse on June 24th and June 27th, but they were only received by the employee's fund in July, meaning that they will not count for 2018-19 concessional contributions for the employee.

Why are contributions considered to be dated wehn the fund receives them, rather than when the employer pays them? I don't understand why small businesses are expected to memorise the minutiae of ATO regulations that I now learn cover this (see https://www.ato.gov.au/business/super-for-employers/paying-super-contributions/small-business-superannuation-clearing-house/) when trying to run a small business and clearly having the intent of making the payment before the EOFY. This seems unfair to employees and small businesses.

Payment Issues

Kei — Fri, 26 Jul 2019 13:03:45 GMT

Hi,

I've been using SBSCH for a while now and overall it's been a good experience. However today when I logged into my account to process the April to June superannuation payment, I noticed that the January - March one was still "Waiting for payment". I double checked that the payment was made correctly on the 24th of April and called the SBSCH phone support for help.

There I was told that the payment had been received by the clearing house but not processed due to one the of the employee's superannuation accounts changing their ABN details. I received no emails about this issue and there are no obvious warning signs on the SBSCH website indicating that there is an issue with an employee’s detail. The only way to find the problem is to comb through each employee’s details manually > pressing the "Update" button > scrolling down to the bottom and expanding the super account details to see if there is a warning text. This is bit of a joke. Are we expected to do this every time we process a super payment?

Furthermore, after the SBSCH support person guided me to fix the problem ABN, I was told to delete the original January – March payment instructions and create a new one for January – June (2 quarters) and to only pay the amount for the “April – June” as the January - March payment has already been received. So I did exactly as I was told. This happened in the morning and I just received an email saying that the payment has been returned because "the amount does not match your payment instructions". This is extremely frustrating and I’m not sure what I’m supposed to do now because the phone support is not available and the super payment is due on Monday.

Employee listing on the clearing house

zimzambooks — Fri, 12 Jul 2019 02:10:23 GMT

I have just gone in to the small business clearing house to enter June super for a client.

One of her employees is now not showing in the list. I re added her but when I went to submit a new super her name now comes up twice?

Anyone have any ideas.

It wouldnt be a major issue but her only record needs to change as its the old fund and so I am unable to submit any super as it comes up with an error message

Thanks in advance

Due date for super lodgement for 2018-2019

PN1 — Thu, 11 Jul 2019 00:51:18 GMT

Hi

I just wanted to know what was the due date for super lodgement for 2018-2019, last qtr for it to be included in that FY ....

SBSCH Lodgement for Client

jennycukie — Wed, 10 Jul 2019 05:00:10 GMT

Hi,

For some client, we submit the payment instruction and send the payment details for the client to make payment (in TA portal -> Client's Employer obligaiton -> SBSCH).

I can see the employee details, past payment instruction etc. However, one thing I noticed was that when I tried to submit, I get error message saying like not authorised do that. So I asked one of partners to do the submission and it worked. Is that because I have Standard Auskey or our administrator need to update my access in access manager?

Edit: Just checked with the administrator and confirm that my access in Access manager allow the lodgement as well as view. But i still get the same error.

Thank you.

Payment instructions status

JD10 — Thu, 04 Jul 2019 04:38:55 GMT

Hi,

The status on my payment instruction is 'Waiting for payment', however it has already been paid.

Does anyone know why the status has not been updated to 'Payment made'?

Also this is preventing me from creating a new Payment Instruction and paying it.

Thanks

May payment has not reached my superfund for EOFY

Lucindahii — Mon, 01 Jul 2019 05:51:27 GMT

As an employer I paid our companys superannuation for June on the 21st June 2019 via Bpay to ensure it reached the super funds by the EOFY. It still has not (one fund definitely). ATO is too hard to contact. Super fund never replies. What can I do as deliberately paid early so that it reached the super funds before the EOFY 2018/2019.

Employee hasn't received super contribution

sunmingtao — Thu, 27 Jun 2019 01:49:24 GMT

Hi,

I made payment through SBSCH on 3rd June 2019. My employee still hasn't received the fund. She contacted her super company and was told that the super company hasn't received any fund for her. Can someone contact me to sort out this issue?

Error Cannot Validate USI details (25/6/2019) ??

bgroper — Mon, 24 Jun 2019 23:06:47 GMT

I been trying to enter some super contributions.

No matter what I try, even just a single employee, it gives the same error "Cannot Validate USI details".

I know the USI for Hostplus is correct. HOS0100AU

Why do I keep getting this error ?

How can I pay the contributions before 30 June ?

Thanks for help.

Super payment made before lodging payment instruction/ URGENT PLEASE

JimPC — Fri, 21 Jun 2019 02:39:04 GMT

Hello,

We have made a payment for super May/19 but the payment has not been received by SBSCH.

We want to lodge super Jun/19 before the cut-off date 24/06/2019 but could not make another payment instruction until May/19 payment is processed.

Can we make a payment for super Jun/19 today 21/06/2019 before we make a payment instruction says on 24/06/2019 or after May/19 processed?

Thank you

Kind Regards

Jim

late Contributions via clearing house

Lawrie — Thu, 20 Jun 2019 01:27:44 GMT

I note that there is an allowance this year for payments that arrive late due to SBSCH system maintenance.

What about a payment made in June 2018 but arrived in the super fund late again due to a clearing house delay?

Is there a form that can be lodged for consideration?

Returned Employee Super Contribution SBSCH

Ken3 — Thu, 20 Jun 2019 06:48:32 GMT

How do I fix an error in a quarterly super contribution where the employee's super was returned by the super fund due to not being a member of that fund. How do I get the super to the correct fund. The money was not returned to the employer but just into the Small Business Super Clearing House.

When is an SGC payment deemed as paid when using Super Clearing House

sootea — Thu, 23 May 2019 10:02:30 GMT

We use MYOB Super Clearing to process Quarterly SGC payments. In the 2016/17 FY we processed a payment on 26.06.17 in MYOB and the amount was direct debited from our Business account on 27.06.17.

We have 2 employees, who when completing their 2017/18 tax returns have been advised the they have incurred an Excess Concessional Contributions Tax (because of this payment).

I have contacted the Superannuaction Company in Question (used by both employees) - who advise that the payment was not processed by them until 04.07.17 therefore reportable in 2017/18 and NOT 2016/17. I would have thought that 3 clear Business Days (from date debited to our account) would be enough time for funds to be deposited to the relevant Super Fund?

I contacted the ATO and spoke to someone who advised that SGC Payments (when paid via Super Clearing) are deemed to be on the date amount is debited to the account ... but that they cannot do anything - I have to get the Super Company to update and then resend information to the ATO.

So who is correct? Should the payment be allocated to 2016/17 FY as it was deducted from our Business account on 27.06.17 ... or is it allocated to 2017/18 FY as the Super Fund has not processed it until 04.07.17?

Just need to know in case the Super Company won't assist in the matter.

Super Clearing House - USI not being accepted

poper — Sun, 26 May 2019 23:55:47 GMT

I have en employee who has a super fund that recently changed their ABN. One payment has bounced out and the ATO will try again or return funds to me. I have changed the ABN and checked the USI and all ar enow correct. It will not, however, allow me to process a new month and just continues giving me an error message that the USI can't be identified.

Has anyone had that issue?

Working after retirement

1958 — Mon, 20 May 2019 05:22:26 GMT

I’m 60 & am considering taking my super as a lump sum (approx $80,000). I’m unable to continue to work the permanent hours I presently do, however, I’d still like to be able to work at some point as health allows.

My question is can I simply resign my permanent job but stay on with the same company as a call in relief casual & still take my super as a lump sum.

Thanks

Duplicate SBSCH remittance

SusieJDC — Fri, 17 May 2019 05:47:40 GMT

Hi there

Somehow we have managed to submit two payment instructions for September 2018, and had two lots of super deducted from our account,

How to I delete or reverse the one that is incorrect?

Thanks

Sue

Issues with payments being forwarded to Australian Super

SarahT — Thu, 16 May 2019 00:35:54 GMT

We've used the SBSCH for the past two monthly superannuation payments in April and May 19.

The first payment went through to all employee funds, including Australian Super.

With the second payment there has been an issue for employess with Australian Super as their fund - none of those payments have been received.

Can you let me know who to contact to resolve this, please?

Thanks.

Cannot validate USI details

icelandpang — Thu, 25 Apr 2019 11:05:38 GMT

Hi all,

I know One path master fund has a new ABN number and Austsafe super merger with sun super, so austsafe members have new USI number. i have corrected it.

Then I tried to ONLY submit the employees ONLY with commonwealth super. However, I still get "Cannot validate USI details " (all the ABN, USI and members number look GOOD)

May I know why?

USI Error now I can't submit any super

Michele16 — Wed, 17 Apr 2019 06:08:53 GMT

Hello, I recently updated an employee's super details. When I went to pay my March super, an error came up saying that the USI number was incorrect on this individual's super. I went back in and corrected the error and tried to redo my March super. The error is still coming up even though the updated USI has been accepted on the individual's details. I am 100% sure that all errors have been corrected but I still can't get it to submit?

Cannot validate USI details

JimPC — Wed, 15 May 2019 02:43:53 GMT

Hello,

When I submitted a super payment instructions it shows an error "cannot validate USI details".

I have tried a few times and checked the USI looks all good but still showing the same error.

Please advise.

Thank you

Jim

Superannuation

DianeStokes — Fri, 05 Apr 2019 03:35:51 GMT

Hi........ I have logged on to the "business" section of the clearing house and entered a person as an employee and have already made previous payments in the clearance house as an "employee" - I have been asked to change that person from an employee to an EMPLOYER - is that possible ??

Super payments not getting to alocated SMSF bank account

Hafin — Thu, 28 Mar 2019 10:21:22 GMT

I am the trustee of a SMSF, my super entitlements are sent to the SBSCH this is where they seem to stop, this hasn't always been the case, as of march 2018 the transactions stopped showing up on my SMSF dataflow account, at the same time i changed banking details (prior to this No problems, i have had correspondance with SMSF dataflow and they can not provide me with an answer.

thier suggestion is that the ATO SBSCH has not lodged the correct information int thier system, and the moneys are in a holding account.

i have contacted the SBSCH and retrieved reference numbers that mean nothing to the financial company that controls where the payments are allocated, i have given my employer the banking details, the fund is registered with SMSF data flow.

to me the procces should be super payments to the ATO possibly it goes to Super Gaurantee first, then the to the SBSCH then to my alocated account, electronically controlled by the SMSF dataflow company.

SMSF data flow fit somewhere in the first transactions, it seems very convelouted as they actually get very little information themselves.

can someone help as all i want is my super to go where its suposed to go.

cheers

ESA and a related party employer

Garvin — Tue, 26 Mar 2019 23:53:51 GMT

I have a client who is a Company (Related Party Employer). One of the shareholders in the Company has an SMSF. We received an email from the SBSCH saying they need an ESA.

But the email also says:

"SMSFs that receive contributions (other than from a related-party employer) need to have an ESA"

Is there somewhere we can advise that this employees SMSF is a related-party employer ?

The SBSCH help line is not any help on this.

Paying SG Super to employee over 75

herries — Fri, 15 Mar 2019 03:46:29 GMT

I was told a few years ago that if an older employee (specifically 75, and no longer has or never had a superannuation fund) that the SG super can be paid into a compliant retitrement bank account instead.Is this correct?

Please advise.

Thanks

Change a super fund in SBSCH

Kay — Mon, 11 Mar 2019 00:15:43 GMT

Hi, Can I change a super fund in SBSCH when the employee's super account was opened with the default fund?

Clearinghouse and contribution

Cwbrown5 — Mon, 04 Mar 2019 03:08:02 GMT

Hi,

We have made a contribution to our superannuation accounts through the ATO clearinghouse. We made the contribution into the clearinghouse on the 27/06/2018. But it didn't make the superannuation accounts until July. Meaning the superannuation fund has considered it to be an FY19 contribution and not an FY18.

I was told there was an exception for contributions through the ATO clearinghouse, that allows for the contribution to be considered when it enters the clearinghouse and not the superannuation account.

Is this true? And if so, can I have the reference, please?

The First home super saver (FHSS) scheme

karenm — Mon, 07 Jan 2019 00:07:55 GMT

For contributions to super regarding FHSS, is it just processed as normal super salary sacrifice when entering the amount in the clearing house?

Missing super from SBSCH to my fund

MEnothappy — Sun, 03 Feb 2019 02:08:17 GMT

On 18/12/18 my employer remitted a super payment for me via SBSCH, as she has done many times before.

This has STILL NOT reached my Super fund as at 3/2/19.

To date I have:

-Contacted my fund numerous times & they have requested provision of a PRN (payment reference number), as they have no record of receiving the funds even after searching on the payment amount.

-My employer contacted the SBSCH on 25/1/19 & they advised the funds left the SBSCH on 2/1/19 & have not been returned but could not/would not provide a PRN. They said my fund had to contact them via a "special email" (again, would not disclose this email address) to address the issue. My fund wants a PRN to be able to search for the missing money... catch 22.

-I have emailled the ATO SBSCH on 16/1/19 & have NOT received a reply apart from an automated response to say I would be contacted, at the latest in 10 days...still waiting...

As it is now February 2019, this is totally unacceptable & extremely frustrating, not to mention worrying that MY money is missing & not earning anything for nearly 2 months!

I see on some of the posts that others had issues with missing funds over the Dec/Jan period... has your money turned up?

New employee without member ID

JimPC — Mon, 21 Jan 2019 23:20:50 GMT

Hello,

We have a new employee who has not registered in any super fund.

We have selected default super fund but member ID is unsure.

Could you please advise whether the payment will be refunded if employee information miss member ID.

Thank you in advance.

Kind Regards

Jim

Clearing House - Delayed Payments to Employee Super funds

princesssalhoff — Fri, 18 Jan 2019 02:04:38 GMT

I make my superannuation payments to the Clearing House by the 7th of each month for the previous month. Upon checking with my employees, I have found the payments made on 7th November 2018 (for the October 2018 period) and 7th January 2019 (for the December 2018 period) have both been paid to my employees relevant superuannuation accounts, but the payment made on 7th December 2108 (for the November 2018 period) has not yet been made. Can you please advise why this payment has been held up.

SBSCH Registration

Kumudu — Fri, 18 Jan 2019 05:06:18 GMT

I am new for this function for my clients. How can I register my client in superclearing house to pay pay his emplyees super?

Super clearing house

BK4110 — Thu, 20 Dec 2018 23:43:26 GMT

I am trying to inout the next month super contributions and it will not accept it. It comes back and says that only one payment schedule can be processed at any time, yet I do not have any processing. The last one I processed is paid and shows as paid and accepted over 1 month ago?

SBSCH payment instructions for subcontractor

JimPC — Tue, 11 Dec 2018 01:22:50 GMT

Hello,

I am an employer and am going to pay super to my subcontractors.

Could you please advise which catergory I should put it in, i.e. Super Guarantee /Additional Employer/ Salary scrifice/Employee voluntary?

Thank you

Jim

Super Clearing House

Payroll — Thu, 15 Nov 2018 00:22:28 GMT

Why do payments made to the Super Clearing House take so long to be received by the actual super funds. Our company made a payment to the ATO on 17/10/18 and the money has still not been rec'd by the funds??? this is totally unacceptable this has been happening for months and not getting any better. , where is the money and who is earning the interest on these missing funds??????????

SG charge statement quarterly

FTW — Fri, 26 Oct 2018 01:32:55 GMT

We lodged and paid 2 quarters on the same day. The current period went thru OK but the previous qtrs(late lodgement) has dissapeared. We have ATO receipt ID and bank confirmation of BPay payment. How do we initiate search of the Clearing House for it. The super companies have confirmed non receipt.

Using SB Clearing House

CVS — Wed, 24 Oct 2018 01:47:40 GMT

When using the clearing house do I still need to go to each of our employees individual Super sites and fill in Contribution info?

MANAGE EMPLOYEE LIST IN THE SUPERANNUATION CLEARING HOUSE

dakka — Mon, 15 Oct 2018 00:15:32 GMT

Hi,

I am trying to filter the clearing house employee list. I woudl like only active employees to be listed first, is there any way of doing this?

Thankyou

How do I fix an incorrect amount in SBSCH?

janines — Sun, 07 Oct 2018 02:30:55 GMT

How do I correct an incorrect payment amount for an employee for a processed instruction?

Where do funds disappear to for 2+ weeks after payment?

henky003 — Tue, 02 Oct 2018 22:17:29 GMT

We use the clearing house but are finding payments don't go into employee super accounts for 2+ weeks. This has happened the last few payments so isn't once off. Why does it take so long and is this an ato issue or super fund? If I bpay direct its applied within 2 days to super accounts.

When using SBSCH, employer pay to ATO, and then ATO will tranfer this amount to employee superfund?

lando — Tue, 25 Sep 2018 06:03:00 GMT

Default Super Fund

STofts — Fri, 07 Sep 2018 09:50:21 GMT

I have an employee who wants to use the company's default super fund account. I found this extract on this site to help me set this up:

To register a new employee that has chosen the default fund to have their super paid to, follow the steps below:

Select Employees tab and select Add.
Complete employees personal information in the Add employees section.
Complete employee employment details in Add employee section
Complete employee postal address details
Select Add button next to Superannuation fund(s) heading
select the Default fund radio button if the employee hasn't advised of a super fund and has chosen to use your default fund.
complete the Super funds details
Select save button.
Select submit button

However, at point 6, I select the radio button for Default Fund and then submit, the record states that the update is successful but when I look at the member's details again the "Choice Radio Button" is selected and not the Default!

The default super radio button needs to be set in order for the super company to set up a new account for this employee.

Can anyone help please?

Clearing house issues caused 4 months delay for super

Navk — Mon, 03 Sep 2018 07:16:49 GMT

Hi,

My employer uses the ATO clearing house to pay our super. When I reviewed the last financial years super statement I found the March 2018 super missing. When I checked with HR, they provided me a report with the transaction listed. I rang ATO and was told that there are no missing transaction or monies in super.

When I called my super fund they mentioned a problem with clearing house (ATO clearing house issue) and that they had to send monies back to ATO clearing house.

Then when I looked at the transaction from this financial year I can see one extra entry on 6th of July which I suspect is the one that should have been made in March.

Unfortunately neither ATO nor my super fund is providing any further clarification as to where my super amount was for 4 months! This is quite alarming especially if it had gone completely missing and ATO & super fund is not able to track it.

Regards,

Nav

Employee Inactive

KymS — Tue, 21 Aug 2018 06:01:54 GMT

How do I make an Employee inactive in the Clearing House I can enter their End date but they no longer are supported by the Super fund they originally were with and this super fund is no longer active and I do not want to select a super fund for them but it does not allow me to save the details with no super fund. Thanks

how to cancel small business superannuation clearing house

jhs6092 — Fri, 17 Aug 2018 09:06:00 GMT

Hi,

My client set up software provided superannuation clearing house and no longer required to use SBSCH.

How can I cancel SBSCH?

SBSCH Still Waiting....

sweetspider — Fri, 17 Aug 2018 00:34:18 GMT

I registered SBSCH 3 weeks ago and successful paid 2 staffs super. 1 staff already could see the money in her super account while the other one still nothing*(new super account). I double checked all the personal infomation are correct so I dont know what can i do now. Australiansuper told me they haven't received any payment yet. It already processing like 3 weeks.

Historical Payment Instructions missing on SBSCH

GSouth — Mon, 06 Aug 2018 02:14:16 GMT

I've lodged a few entries on the SBSCH in the last two days. They sit waiting to be submitted until such time as I've paid them, then disappear from 'Current' but never appear on 'Historical"

Does this mean they've gone forever or are they going to turn up on "Historical" after some ATO process? I get no evidence they've been submitted, they just vanish. How can I prove I lodged them if they just disappear?

Email from ATO - Employee Registration with Default Fund Unsuccessful

AlisonW — Mon, 30 Jul 2018 01:01:42 GMT

I keep receiving emails from the clearing house saying the below:

Your Default Fund has notified us that your employee's member registration was unsuccessful because information was missing or inaccurate.

Please log into your Small Business Superannuation Clearing House account and check and update your employee's details.

When I log in to the clearing house there are employees with "update required" next to their name. The employees are former employees for whom I haven't made a payment in over a year, and in one case, they have passed away. I have entered a termination date and made them inactive but it keeps telling me to update them. I have tried calling the number in the email but I get "experiencing peak calls and can't take your call now"

Quite frustrating and I was hoping someone knew what this error was and how to fix.

Thanks

Alison

Date of contribution via SBSCH

lv — Tue, 10 Jul 2018 05:02:52 GMT

Hi,

My employer paid my contribution on the 26th June 2018 via the SBSCH but it wasn't received by my super fund until the 3rd July 2018. Would this count towards my 2018 or 2019 contribution cap? If 2019, is there any way I can change this?

Thanks

Lost Payments

Debs — Mon, 09 Jul 2018 05:49:48 GMT

Hello,

I thought it was about time I start putting money into my own super so I made 4 payment of $200 through the ATO Clearing House along with payments for my employee’s, my employee's payments went through without any problems.

Well it turns out that their system for my own super won’t take payments from them and they have no records of my payments!!

So after hours and hours on the phone to the clearing house the ATO and my super I was given an email address to send as much detail as I could which I did.

This has been going on since early May.

Is there a department I can go to to get my money refunded?

I am now paying into my super the correct way.

My super fund is THE TRUSTEE FOR AUSTRALIA POST SUPERANNUATION SCHEME it’s a rollover account.

Contributions returned by fund to clearing house not showing anywhere

JO2 — Thu, 05 Jul 2018 04:04:48 GMT

Having a lot of trouble locating contributions a client paid. The fund returned the contribution to the ATO clearing house on 15 May, but ATO are saying they don't have it. Not sure where to go from here. Fund has given me payment details and twice sent a Payment Variation Advice to the ATO. Has anyone had a similar issue? I have spoken to several departments in the ATO with no success.

SBSCH Payment Status

Veryan — Wed, 27 Jun 2018 00:48:05 GMT

I have been using the Clearing House since inception in all its forms. In the past once a payment was received and matched I could enter another payment. Found today after taking two days via BPAY for a payment to become "received" status and hence matched I cannot process another payment until the status says "sent". This is not what happened before - after calling I was told by a rather off hand ATO employee that is how it works now. Is this since the April problem so they dont get a backlog.

I was told it takes 2-3 business days to be sent on and with two days for a BPay to show into the SBSCH account. Really? So now how am I supposed to get another payment through before 30 Jun? Send to individual acccounts all of which have their own deadlines and I need to get the bank account details for. Really?

I have read the guidelines that you get referred to and cannot find any mention of this

SBSCH Logout Button

Veryan — Wed, 27 Jun 2018 00:36:02 GMT

Could somebody please tell me where is the logout button for the SBSCH?

SBSCH Historical Data

KLANC — Sun, 17 Jun 2018 01:47:47 GMT

Hi,

We were registered for the small business super clearing house prior to the rollover, we've moved accross to the new clearning house but none of our historical data has pulled accross - or we dont know how to access it!

I've been unable to find any instruction on accessing data prior to the rollover - hoping someone can help.

Cheers

Small Business Clearing House - March payment still hasn't arrived in superannuation account

Quella — Tue, 12 Jun 2018 01:06:18 GMT

I personally have a superannuation account with Colonial FirstChoice Wholesale. Neither I, nor any of my other workmates who have these same accounts have received our March payment into our superannuation accounts. Both I and our administration manager have contacted ATO and Colonial. Fortunately, as I work for a financial adviser Colonial were willing to let us know what had happened. Colonial have provided advice that the first batch payment did not arrive with a batch payee list and (by law) they had to return the payment within 28 days. Unfortunately, the batch payee list arrived after that date. Colonial further advised that a 2nd batch payment arrived but the batch payee list did not match the total value of the batch payment, so they could not process it. They contacted the ATO and advised them of this and the ATO advised to send the batch payment back again (this was around 2 to 3 weeks ago). My administration manager contacted the ATO around 2 weeks ago, advising we have people who are looking to maximise the concessional contribution limit this financial year and we are coming close to the end of June and when will it be done. They said soon. We still have not received the payments into our accounts. Can you please advise when we can expect these to be paid into our superannuation accounts? Also what is the process for seeking compensatiion for the delay in payment? Also, if you are not able to answer my questions, is the Financial Ombudsman the appropriate place to lodge a complain?

payment processing time

SJ50 — Wed, 23 May 2018 04:13:42 GMT

Hi there

I made a payment to the new account. Our payment instruction for this payment is still showing the status of 'waiting for payment'. How long does it take before this status changes to paid? We need to lodge other payments.

Thanks

Payment to Super Clearing House

Jeand — Thu, 17 May 2018 01:57:48 GMT

I made a payment to the Super Clearing House in mid April. It is still showing Waiting for Payment. I believe the problem is that I amended the entries as I had entered one wrongly. I thought that amending the entries to match the amount I had sent would be ok. I am now trying to find where on the site that I can enter my bank details so that if that is the problem the payment can be returned. Once it is returned should I delete the payment entries and start again? Many thanks for help.

Jean

SBSCH - Sort employees

Jenni2018 — Tue, 15 May 2018 06:21:07 GMT

Hi,

Is there any way to sort employees so I don't see them or can hide inactive employees?

Thanks,

Jenni

By boss paid my super but it's not being put into my account

Naomi_102 — Thu, 10 May 2018 04:25:33 GMT

Yesterday I check my super to find out I have recieved no payments in to my nominated fund for the past 6+ months and my new emopyer is not on my list of employers.

When I asked my boss, he said he uses the clearing house and showed me confirmation of payments listing me as an employer. Please help me understand why the ATO has not paid my super into my account? And what I can do to get that money into my super account asap as i'm loosing cash on investments.

Matching Email when payment received

Kippax — Wed, 09 May 2018 08:53:43 GMT

Hello, the old clearinghouse used to send out an email whenever it matched the payment instruction with the actual payment.

I really liked this feature. Are you planning to introduce this ?

I could be wrong, but it also seems to take a lot longer to clear and pay my employees super funds. I'm not one of those businesses that were affected, but it seems to take a couple of days longer.

With DHS, it was usually 2 days, sometimes even 1 day, but with ATO seems to be 4 days.

employee update information

Stephenchan — Mon, 07 May 2018 14:32:20 GMT

I have registeded my business to use the ATO Superannuation Clearing House since June 2016, whenever an employee resign work, I would update the information in my Clearing House account, i would provide the date of termination of work to the system, then the system would mark "Inactive" on the person's name, i trusted that the information would pass over automatically to AMP(my default choice of superannuation for my employee), but to my disappointment, AMP has never receive any resignation notice from ATO Clearing House, please let me know if i need to inform AMP as well as ATO each time an employee has cease employment, if this is the case, under the ATO system, this is double work for all business owners and it is very frustrating.

Form generated by the Super Guarantee Charge Statement for Late Super has no PRN for payment!

MIRWA — Thu, 03 May 2018 01:30:32 GMT

As a qualified bookkeeper working under a Registered BAS agent, I have recently had to complete a few SGCS for late super on behalf of company's that we work for. The SGCS form that is generated, is not generated with a PRN or EFT payment number. This is making it difficult for our clients to make their payments. How do they make payment on the the SGCS form????

Transfer of Employees

teachinginitiat — Tue, 24 Apr 2018 10:25:27 GMT

Hi,

I have recently changed form a Sole Trader to PTY LTD and therefore have a new ABN and a new Clearing House log in. Is there a way of transferring my 100+ employees from my Sole Trader log in to the new on without having to manually input all employees again?

Thanks!

SBSCH - set up with international bank account?

Laura21 — Tue, 24 Apr 2018 08:24:21 GMT

Can SBSCH be set up for a business with an overseas bank account (UK) or does this have to be an australian bank account?

If the latter is the case, how can superannuation be paid from an overseas bank account?

Thanks!

Tax on 16/17 superannuation

Jim2u — Mon, 23 Apr 2018 06:54:33 GMT

I’ve received income insurance benefits in two parts during 15/16 and 16/17, which is ongoing;

Monthly Income – This has been declared on my income tax returns, and tax has been paid up.
Monthly ‘Superannuation continuance’- Not declared on my tax return (reason unknown – I’ve discontinued using that Tax Agent!). The insurance co. has refused to tell the super co. that these payments were/are ‘concessional’ so the super fund did not deduct 15% tax. How do I make simple arrangements to;

Pay this 15/16 and 16/17 15% back tax? (I can pay immediately.)
Ensure the correct 17/18 tax is deducted by the super company?