All Digital services posts

MYGovid

Blossom — Thu, 27 Feb 2020 21:30:05 GMT

A team member has successfully been using her MyGovid.

Yesterday she was unable to use it as she had an error unable to verify id.

She has downloaded the app again and put in her id and it was unable to verify her id.

She deleted the app again and put in the information but am now unable to put in the details of her id.

What are we to do to get this working again?

All her id is Austrailan documentation, she has no foreign forms of id.

Thanks

MygovID error UNK000001

LS1 — Thu, 27 Feb 2020 04:33:47 GMT

Like many others, I am having trouble setting up the MYGOVID app.
I have tried EVERYTHING suggested (numerous times) to get it running.
I have uninstalled and reinstalled the app. I have cleared the cache and data. I have checked the dates and languages. I have double checked that the data I am entering is correct. I an STILL getting the UNK000001 error.
I have a Levono tab7 (Android 7)

Please help!!!

MyGovID Error Code

Lena14 — Fri, 28 Feb 2020 00:06:58 GMT

Hi I just downloaded the MyGovApp and it seemed to be working fine. But once I tried to to login to accept the RAM authorisation request I received an error code UNK00001. I followed the instructions and reset the app, cleared cache & data and now as soon as I go into the app I receive the error code System Error code NWK000001 (Please try again later).

I am using a tablet with Android 8.

Please help.

Re: myGovID

AriH — Wed, 26 Feb 2020 06:51:47 GMT

1. There isn't an option at the moment to change an email address for a Mygov ID that has already been set up. It will be an option in the future though. If you still have the app and don't need to set up Mygov ID again, then you can still continue to use the original email address to login because its essentially a user name and you won't need to access the account.

2. Your new employee can possibly register for another Mygov ID by using two identity documents that are different from the ones they used for their first account. They would also need to use a different email address. Check out which identity documents that Mygov ID will accept.

Hope this helps

Ari

MyGovID access from New Zealand

JulieM123 — Wed, 26 Feb 2020 03:15:47 GMT

We have an employee who lives in New Zealand and accesses the ato portal through our server. Can he still get access to the ato portal through a MyGovID on his phone.

Re: Linking ABN's - Trusts with Corporate Trustee (Business Portal Access)

DJS_JMME — Wed, 26 Feb 2020 01:23:36 GMT

Hi Nate

When you say a representative will contact "you" for POI check, do you mean the taxpayer or the tax agent (who lodges the form on behalf of the taxpayer?

I have a serious concern about providing POI information over the phone to someone making a phone call purporting to be from the ATO. With the level of scam emails, SMS's and phone calls, I wouldn't recommend anyone just giving this information out over the phone without some way of being able to positively identify the caller as coming from the ATO.

How are these security concerns being addressed?

Thanks

Re: MyGovID for non-resident directors

TaxedoMask — Wed, 26 Feb 2020 00:32:04 GMT

In March 2020. I assume he/she will fall into the offshore employee bucket. see this other post.

Employees

To access our online services, you need to have a myGovID with a Standard identity strength. You may be unable to achieve this if you’re:

an offshore employee
a non-resident working in Australia
an Australian without the right documentation.

A solution for people in this group will be available in March 2020.

MyGovid App Not Working

MargotS — Tue, 25 Feb 2020 22:42:27 GMT

Same issue as others, app has just stopped working. I was wrapped the set up went smoothly and all my client info was there. But now app has stopped working. Followed the instructions I found on here , cleared data, cache, and now need to set up again. The real issue - this has been over an hour and I really don't have time for this! Now I can't access at all.

MyGovID for non-resident directors

Kateryna — Tue, 25 Feb 2020 10:50:49 GMT

Our small company has a non-resident Australian director. Will he be able to get the Standard access to MyGovID and access to RAM?

Right now it does not let him enter his overseas address where he is a resident.

myGovID App

SB11 — Tue, 25 Feb 2020 07:21:59 GMT

When I try to download myGovID app to my Android tablet I see this.

this app is incompatible with your device.

My tablet is brand new but it is not a brand name tablet.

Tablet information:

Model: ZL10

Android: 9.0

Can you please help me out as I cannot not find a list of tablets that are compatible with the app

Thanks

Shirley

Re: mygovid app error

AJK1 — Tue, 25 Feb 2020 06:46:29 GMT

Forgot to add, data and cache cleared. App uninstalled and re installed, still cactus! Any news ATO?

Re: mygovid app error

AJK1 — Tue, 25 Feb 2020 06:43:57 GMT

Not working to me either, same error code. I can't create a Mygovid, I'm on an LG G6 using Android 8. This seems ridiculous but unfortunately, not surprising.

Re: mygovid app error

Kris_ty — Tue, 25 Feb 2020 03:09:26 GMT

Hi KylieS,

I have a Pixel 4, the phone itself was released towards the end of last year and is completely up to date with software versions. I have followed your instructions and those laid out on the ATO website (https://www.mygovid.gov.au/need-help#what_if_i_receive_an_error_message_%E2%80%98system_error). I have also spoken with the ATO who have assured me that this is a known error. I have uninstalled and reinstalled the mygovID app more times that I can remember and still get the same System Error code: UNK000001.

I have spoken with the ATO and been informed that next month (March) the only option we will have is to manually fill in paper BAS and submit BAS via the post (we're going back in time 30 years). This will be time consuming and expensive given that I complete multiple BASs for multiple companies.

Can you please provide any further assistance to how to make the app work or the ability to bypass the app and login on a website to be able to submit information (this is my preference anyway)? We have attempted to do this, but the website than requires a validation code from the app mygovID which we can't get access to?!?!

I look forward to hopefully a successful resolution either way.

Re: mygovid app error

Mallee — Mon, 24 Feb 2020 23:27:25 GMT

Hello 9aazapf. I also have a new Samsung S10 and have had trouble since October trying to sign up to myGovID. However, have followed the instructions above about clearing the data and cache and it has worked; only now RAM is not working and have to wait 20 minutes to try and login again!!!

In my numerous phone calls to the "help" area at the ATO I have been told the ATO is aware of the error problem and as myGovID is still in BETA mode they are trying to fix the problem. However, I will say the ATO Staff were very helpful and probably just as frustrated as us.

Looks like it is a Samsung (Android) problem specifically.

I was not happy about being forced to purchase a new phone as I was happy with my old one, but was only Android 6 and you must have Android 7 and above.

Re: mygovid app error

KylieS — Mon, 24 Feb 2020 21:27:02 GMT

Hi@mikeyls,

We have been advised that this has worked for others;

• Ensure your device ‘time and date settings’ are correct for your region or set to automatic
• Ensure your client’s device ‘language’ settings are set to English (Australia).

Once these settings are confirmed clear the cache and data as follows:
• Open phone Settings
• Select Apps
Select myGovID > Storage > Clear Cache and Data

Set up myGovID again using the same email, personal details and Identity documents that you used previously (try using an alternate internet connection that is strong).

KylieS

Re: mygovid app error

mikeyles — Mon, 24 Feb 2020 21:19:03 GMT

I have the samsung galaxy 10+ and also have problems I have created a login and uploaded identity documents. The app does not open.......no error messages. Any suggestions pls ?

wrote:
Hi , ,

Completely understand your frustration with this issue. We will look further into it and get back to you.

KylieS

Re: myGovID

AliOA — Mon, 24 Feb 2020 07:00:13 GMT

A quick add.

New employee, old email address is not accessable, deleted MyGovID details beacause of this. Now what? We are unable to add her to the portal as she does not have the necessary app? Any work around that anyone knows of, PLEASE?

Re: myGovID

AliOA — Mon, 24 Feb 2020 05:29:07 GMT

Thanks I appreciate the aswer. Can't believe this issue was not built into the new arrangement with the amount of people using this now. I look forward to a better solution soon.

Re: Rental Property

Camaro425 — Mon, 24 Feb 2020 05:24:58 GMT

Thanks Ari

Re: myGovID

NateH — Mon, 24 Feb 2020 05:05:54 GMT

Hi ,

This is something that is being worked on at the minute.

If you no longer have access to your email address, you can continue to use your myGovID to login to government online services if you still have access to your myGovID app.

You should not delete your myGovID app if you have changed your email address since setting up your myGovID. If you no longer have the myGovID app installed on your smart device you will be unable to recover your identity and use your myGovID to log in to a government online service.

Thanks, NateH

Re: Rental Property

AriH — Mon, 24 Feb 2020 04:48:38 GMT

Generally to claim GST credits you need to be registered for GST during that period. You can use the GST property tool to work out GST implications for property transactions and links to relevant information. Additionally, if you're still not sure you can email us here at GSTmail@ato.gov.au for tailored advice specific to your situation.

Hope that helps.

Ari

Re: Rental Property

Camaro425 — Mon, 24 Feb 2020 02:09:20 GMT

Hi Ari,

Thanks, this makes sense.

now what date GST registration should start? should it start when they bought property ? should it start from when they start building ?

or GST registration will only cover sell of property?

Regards

Re: Accidently clicked no longer need to lodge tax return

RodrigoP — Mon, 24 Feb 2020 23:56:46 GMT

Thanks for your question. There is nothing to worry about it. Contact us as mentioned so we can immediately remove your further return not necessary position ( FRNN ) posting over the phone

Hope this helps.

Thanks.

RodrigoP

Re: Can't login using AUSkey, can't sign up for myGovID

MayW — Mon, 24 Feb 2020 01:28:35 GMT

Thanks for your question.

You can restore AUSkey but it will soon to be decommissioned. Best option is to help you with the myGovID set up.

When you receive the CLR000003 error code, select continue. The app will then reset. It may prompt you to ‘create a myGovID' when it’s reopened. You will need to complete verification again.

By using the same email address you will need to enter all your personal details (name, DOB etc) exactly the same as your previous registration.

The app can then associate your documents profile and complete the myGovID set up.

Check out the myGovID website for more information.

Hope this helps.

Thanks, MayW

Re: Rental Property

AriH — Mon, 24 Feb 2020 01:22:44 GMT

You will need to register for GST if the gross income is more than $75,000 and you will be able to claim GST amounts you have paid. Take a look at a previous question about a similar scenario for more information.

Hope this helps.

Ari

Re: Accidently clicked no longer need to lodge tax return

macfanboy — Mon, 24 Feb 2020 23:30:20 GMT

Ring the ATO and explain your situation.

Accidently clicked no longer need to lodge tax return

mofangdasha — Fri, 21 Feb 2020 12:30:19 GMT

Hi,
I think I accidentally clicked the option 'I no longer need to lodge tax return' in my non lodgement advice of 2019 financial year. The online account now is not showing anything regarding my 2019 lodgement. I'm a bit worried if this will affect my future tax return because I will start working a week later.
I might be asking something stupid as this is the first time I use this. Can anyone explain this and tell me what should I do? Many thanks for that.

Rental Property

Camaro425 — Fri, 21 Feb 2020 05:06:24 GMT

Me and Me and my brother bought a property back in 2016 and rented it for a while

and now we have subdivided and built 2 units and selling one unit

do we need to register for GST? if yes will we able to claim GST for amounts we have paid?

Regards

Re: myGovID documents

KylieS — Fri, 21 Feb 2020 03:00:21 GMT

Hi ,

People that don't have the required identity documents will be able to use a myGOvid with a Basic identity from March 2020.

Check out the information on our website regarding Basis access and what you can do to prepare.

KylieS

Re: MygovID for overseas individuals

NateH — Fri, 21 Feb 2020 01:29:31 GMT

Hi ,

Until the solution that I mentioned in my post above is active then they won't be able to use myGovID to access the Business portal or Online services for agents. Even if they have registered for myGovID they are still able to use their AUSkey until after 27 March when it is phased out - by which time they will be able to submit with a Basic identity strength.

Thanks, NateH

Re: I have Iphone 7 and downloaded mygovID but it does not work, your suggestions

KylieS — Thu, 20 Feb 2020 22:38:42 GMT

Hi ,

You can download the myGovID app on iOS 10 or later on apple devices.

Thanks

KylieS

Re: I have Iphone 7 and downloaded mygovID but it does not work, your suggestions

macfanboy — Thu, 20 Feb 2020 21:21:07 GMT

What IOS version is on the phone?

I have Iphone 7 and downloaded mygovID but it does not work, your suggestions

I7 — Thu, 20 Feb 2020 19:12:11 GMT

mygov ID does not work on Iphone 7, please assist

myGovID documents

LynneB — Thu, 20 Feb 2020 07:13:32 GMT

Hi, how can New Zealand citizens working in Australia provide documents to meet the myGovID requirements when they don't have an Australian drivers' license, passport or birth certificate however can work and live in Australia.

myGovID

AliOA — Thu, 20 Feb 2020 00:16:55 GMT

Once registered for MyGovID how can you change your email address? If you have originally set it up with a work email address, which is now incorrect, how can you change this? This is a big problem as people are setting up personal ID's as business/employees without realising it needs to be a personal address and then cannot change the details.

Re: Linking mygov with ATO

Biggiesmalls — Wed, 19 Feb 2020 22:25:11 GMT

If you don't have the right information to get your linking code you might have to contact them

Here's details to contact https://www.ato.gov.au/About-ATO/contact-us/phone-us/?anchor=Establishingyouridentity#Establishingyouridentity

Here's more info about linking codes
https://www.ato.gov.au/General/Online-services/Individuals-and-sole-traders/#BK_2LinkyourmyGovaccounttotheATO

Can't login using AUSkey, can't sign up for myGovID

lint — Wed, 19 Feb 2020 02:04:48 GMT

Hi,

I'm trying to login to the ATO tax portal but I've found that the business I'm trying to log in for is no longer listed as an option for AUSkey for some reason.

So I tried to sign up for a myGovID instead but can't get past the first step of verifying my email address. After entering the verification code sent to my email, the myGovID app always displays this error:

Something went wrong

Unfortunately we will need you to start over.

CLR000003

I've tried multiple times, always with the same result and unfortunately there's no information online regarding this error code.

Is there a way to restore AUSkey login for this particular business for the time being or a solution to the myGovID issue as I'm currently locked out and unable to report IAS and BAS.

Thanks.

Linking mygov with ATO

ccAkela — Wed, 19 Feb 2020 00:06:00 GMT

How do you get a linking code? I don't have the sufficent amount of requirements to connect the ATO to the mygov account without a linking code. I'm assuming I have to get the code in person.
Can my authorised person go and get a linking code from centre link for me or do I have to go and get it?

Re: Identity issues with myGovid app

JoV8 — Tue, 18 Feb 2020 06:44:02 GMT

Thanks for trying to help. Spoke to ATO today who were very helpful and very confused with the issue (even after refering to a specialist). End result, had to set it up with a different email address and did not use my birth certificate. Now all good

Re: Linking ABN's - Trusts with Corporate Trustee (Business Portal Access)

NateH — Tue, 18 Feb 2020 04:50:47 GMT

Hi ,

When we receive your completed form, it is reviewed and assigned for processing. A representative will then contact you to complete a proof of identity check. They will also advise you on the processing timeframe which will vary depending on the number of ABN’s you need to link in RAM.

Thanks, NateH

Re: MygovID for overseas individuals

jeengeorge — Tue, 18 Feb 2020 03:07:07 GMT

Hi NateH,

Thank you for the reply.

Just wondering whether it is possible to submit STP lodgements with Basic MygovID via Business portal or online services for Agents. If not, how can an overseas employee without Standard MyGovID, submit STP lodgements

Thanks in advance

Re: Identity issues with myGovid app

Biggiesmalls — Mon, 17 Feb 2020 23:16:01 GMT

You should only need 2 documents - if you're birth certificate doesnt reflect your current name don't use it.

Do your driver's licence and passport have your married name?

Re: mygovid app error

Indrak — Mon, 17 Feb 2020 11:25:32 GMT

Thanks ropalinski, this works perfectly. I guess the main thing when having a new phone is to logout from mygov id app from your old phone before installing mygov is app on the new phone. Hopefully ATO will add this onto their official instructions very soon, like right now....

Re: MyGovID

Jds17 — Mon, 17 Feb 2020 02:51:32 GMT

Had a look around and have now fixed it. Thank you

MyGovID

Jds17 — Mon, 17 Feb 2020 02:37:49 GMT

Downloaded the MyGovID App on a Samsung Galaxy S10 about 2 weeks ago and it worked fine. We have now been trying to use it since last week and it keeps coming up with System Error - Error Code UNK000001. Have uninstalled it several times, have tried to call ATO but 15 - 20 minutes wait. HELP

Re: MyGovID

MCA_Accountants — Sat, 15 Feb 2020 08:13:48 GMT

You could get the Director a mobile phone...

I'm not aware of any other methods, and I beleive MyGovID is becoming the ONLY way to authenticate.

Other option would be to pay your accountant to lodge

Identity issues with myGovid app

JoV8 — Sat, 15 Feb 2020 04:07:32 GMT

I am having trouble with the setting up my myGovID. I have looked through some questions/answers online but nothing seem to have worked. Firstly I had to buy a new phone (even though there is nothing wrong with the old one) and now it is not recognising the names on my identity documents. The first document I uploaded was my birth certificate (which may be the issue because it is in my maiden name). I have since scanned/entered my medicare card and passport multiple times but it is saying the names / DOB do not match. I have tried uninstalling/re-installing, plus clearing the data/cache and nothing seems to work. I cant ring during office hours so need to try and sort it out over the weekend (or after hours). Please help. Thanks

Re: MyGOVID / STP

NateH — Fri, 14 Feb 2020 05:37:46 GMT

Hi ,

We have sent an email to the email address you registered your account under.

Thanks, NateH

Re: MygovID for overseas individuals

NateH — Fri, 14 Feb 2020 03:58:35 GMT

Hi ,

From mid-March 2020, there will be an option for people unable to achieve the Standard identity strength needed to access our online services.

This will involve setting up a myGovID with a Basic identity strength using one or no Australian identity documents. Then:

if you have an Australian tax file number, you will need to call us to have your identity verified.
if you don’t have an Australian tax file number, you’ll need to send us certified copies of two identity documents. If they are in another language the copies will need to be translated by an authorised translation service.

Once we’ve verified the documents, either over the phone or by mail, the principal authority will then need to authorise you in RAM. This will give you restricted access to online services like the Business Portal and Online services for agents.

We have some more information about authorising someone as a Basic user, what they can and can’t access, acceptable documents and where to send certified copies: https://www.ato.gov.au/General/Online-services/Accessing-online-services-with-myGovID-and-RAM/Accessing-our-online-services-with-a-Basic-myGovID/?=redirected_basicmygovid

Thanks, NateH

Re: Linking ABN's - Trusts with Corporate Trustee (Business Portal Access)

NateH — Fri, 14 Feb 2020 01:05:12 GMT

Hi ,

We're going to check on this with our technical teams and get back to you with an answer shortly.

Thanks, NateH

Re: mygovid app error

KylieS — Fri, 14 Feb 2020 00:52:12 GMT

Hi ,

This has worked for other users;

Ensure your device ‘time and date settings’ are correct for your region or set to automatic
Ensure your client’s device ‘language’ settings are set to English (Australia).

Once these settings are confirmed clear the cache and data as follows:

Open phone Settings
Select Apps

Select myGovID > Storage > Clear Cache and Data

Set up myGovID again using the same email, personal details and Identity documents that you used previously (try using an alternate internet connection that is strong).

Thanks

KylieS

MyGovID

FigtreeKylie — Thu, 13 Feb 2020 22:25:30 GMT

We have a company client who utilises an employee with an AUSKEY to complete their BAS and STP lodgements. One director does not have a mobile phone and the other is an elderly lady who has no clue to how the process would work.

What options are we able to provide this client in order to establish a MyGovID? To reiterate there is no possible way to get the directors to register for MyGovID and RAM.

Re: mygovid app error

sedmunds — Thu, 13 Feb 2020 05:45:59 GMT

Thanks for that insight... sadly I don't have an old phone. I was successfully using the App but one day for reasons unknown it just stopped working

Re: mygovid app error

ropalinski — Thu, 13 Feb 2020 05:43:53 GMT

So... I ended up going back to my old phone, completely signed out of the myGovID app and then uninstalled the app. I then cleared cache & data on my new phone, then uninstalled the app, restarted my phone, reinstalled the app... and somehow miraculously it is now working. Good luck all, however it shouldnt have been that hard!

Re: mygovid app error

sedmunds — Thu, 13 Feb 2020 05:27:11 GMT

Hi KylieS,

Tried all that. I also did the following in order with no luck

Cleared app cache

Cleared phone memory

Uninstalled the app

Rebooted the phone

Reinstalled the App

Opened the app but it then dies withe the error "System Error ... code UNK000001

I don't get the chance to set up and resubmit my details

Re: MygovID for overseas individuals

Motyla — Thu, 13 Feb 2020 05:26:03 GMT

Hello

I was wondering if ther eis a update on this?

Any more information about when it would be available and how I would get my overseas staff linked to my business

Re: Issue re myGovID setup

BelindaF — Thu, 13 Feb 2020 06:54:34 GMT

1. You need a compatible device to download myGovID. We recognise there are some business changes that may need to be made, more information is on the website.

2. myGov is different to myGovID, so this should not be an issue

3. For this you'll need to contact us, option 3

Issue re myGovID setup

JessieZ — Thu, 13 Feb 2020 04:15:23 GMT

We have few issues in the office re moving to myGovID:

Some of our staffs do not have the compaible devices to download the myGovID, and we could not force the employee to upgrade their phone only. Any alternative option we could achive?
One of the staff comment the medicare has been linked with the personal myGov account already and there isn't any other document avaliable to identfy this personal. Please advise.
One of the staff's official name is recorded different as under our RAM list. How can we assist this staff to approve the ientification?

Linking ABN's - Trusts with Corporate Trustee (Business Portal Access)

DJS_JMME — Thu, 13 Feb 2020 04:03:24 GMT

If you have a trust with a corporate trustee and you use the “Assistance to link ABN's in RAM” form, how long will it take to process and does the ATO phone the client in this process?

Re: MyGovID

Christine6767 — Wed, 12 Feb 2020 09:41:36 GMT

Hi again KylieS,

I received your email tonight.

Although I had been instructed before to clear the device cache and searchs, it was to all apps / the whole device.

I had not just cleared the MyGovId app on its own.

I did this tonight following your instructions and it actually worked. The app is now up and working.

I really appreciate that you took the time to give more specific instructions.

I have included your instructions below in case they can help someone else with the same issues.

"It is to clear cache and search data on your smart device, let us know how you go.

Here are the steps;

Ensure your device ‘time and date settings’ are correct for your region or set to automatic Ensure your client’s device ‘language’ settings are set to English (Australia). Once these settings are confirmed clear the cache and data as follows: Open phone Settings Select Apps Select myGovID > Storage > Clear Cache and Data Set up myGovID again using the same email, personal details and Identity documents that you used previously (try using an alternate internet connection that is strong)."

Thank you KylieS

Re: MyGovID

Christine6767 — Wed, 12 Feb 2020 07:49:29 GMT

Thnaks,

I have already cleared the cache and searchs numerous times, installed and re-installed numerous times - all the fixes offered I have tried and none work.

Re: mygovid app error

KylieS — Wed, 12 Feb 2020 23:51:41 GMT

Hi , , and ,

We’re sorry to hear about your recent experience and we understand that it would be frustrating. We are looking into this error as a matter of priority with our technicians.

Previously we have provided a work around to see if this helps, some of you have tried this but if you haven’t it would be great if you could give it a go.

It is to clear cache and search data on your smart device, let us know how you go.

Here are the steps;

Ensure your device ‘time and date settings’ are correct for your region or set to automatic
Ensure your device ‘language’ settings are set to English (Australia)

Once these settings are confirmed clear the cache and data as follows:

Open phone Settings
Select Apps
Select myGovID > Storage > Clear Cache and Data
Set up myGovID again using the same email, personal details and Identity documents that you used previously (try using an alternate internet connection that is strong).

Thanks for your patience while we work on this, we really appreciate it.

KylieS

Re: myGovID

SimonD — Wed, 12 Feb 2020 06:14:39 GMT

Thanks

Appreciate your assistance on this matter.

Regards,

Simon

Re: myGovID

KylieS — Wed, 12 Feb 2020 05:56:50 GMT

Hi ,

Sorry for the confusion.

We have been advised that this is something that will be addressed and a solution provided in March.

Thanks

KylieS

Re: mygovid app error

sedmunds — Wed, 12 Feb 2020 05:09:04 GMT

I'm an S9 user also and experiencing exactly this problem. Witjh the AUSKEY soon to go its becoming a realy problem. URGENT ATTENTION REQUIRED

Re: MyGovID

KylieS — Wed, 12 Feb 2020 01:34:23 GMT

Hi Christine6767,

We are definitely investigating the issue as a priority.

Will keep you posted.

KylieS

Re: mygovid app error

GeoffH — Wed, 12 Feb 2020 00:35:24 GMT

Exactly same problem for me on Galaxy S8+ and none of the "fixes" work. I share other's concerns that this isn't working and we will effectively be prevented from making ATO lodgements unless resolved. When can we expect an update for the app to address this?

Re: MyGovID

Christine6767 — Tue, 11 Feb 2020 22:36:02 GMT

Thank you Kylie,

I rang the girl from ATO complaints again yesterday, as requested, and she still has not called me back. I am starting to think I am ringing a prank line!

I also received another email from ATO advising I need to change to MyGovId, which I am trying my hardest to do, but the email is again a "No Reply" email so I can't advise them of the issue.

If you could please direct me to someone on the devlopment team as there is going to be huge problems if they shut down Auskey before they have fully tested the MyGovId app and made sure that all the ATO agents and any businesses that need to use the app, are able to. I am very surprised that the ATO is changing to a system that is obviously still in its testing phase.

Your assistance would be greatly appreciated.

Re: MyGovID

KylieS — Tue, 11 Feb 2020 22:19:54 GMT

Hi Christine6767,

I understand this is very very frustrating for you.

Let me look into it and get back to as soon as I can.

KylieS

Re: MyGov Android issues

KylieS — Tue, 11 Feb 2020 07:08:42 GMT

Hi ,

We answered this on your other post.

Thanks

Kylies

Re: MyGovID

Christine6767 — Mon, 10 Feb 2020 22:46:19 GMT

I have been using MyGovID for about 3 months on an old Samsung. I have a new Samsung and the app will not work.

Keeps getting error UNK000001, that is when it will open at all. I have spoken to 3 different people at the MyGovID help line who have been unable to fix the problem and then referred me to the ATO complaints line. The girl from complaints sent me a text message and has failed to return any of my calls. The service is appalling. I work as a BAS agent and to not be able to speak to anyone at the ATO and to not be able to get an answer on what is going on with the app is so frustrating.

I keep getting emails from the ATO saying that you are making AUSKEY redundant but you have not yet got the replacement working for your agents. I will not be able to do my job on your behalf if you cancel AUSKEY and MyGovId does not work. I have a new Samsung and your app does not work on it, I am not buying another phone because you refuse to fix your software issues.

ATO, you need to start fixing the issues and you need to start calling your agents back and resolving problems rather than sending texts that we cannot respond to. I have been trying to fix this issue for over a month now and no one from the ATO seems to have a clue what is going on.

Re: myGovID

SimonD — Mon, 10 Feb 2020 06:48:40 GMT

Thank-you for your response.

In this instance, the foreign national who is able to obtain the 'basic' myGovID is also the principal authority of the company. The 'basic' myGovID has certain restrictions, one being you are unable to access Access Manager. As this foreign national is the principal authority of the company they need to be able to access Access Manager to authorize employees of the company to access the ATO's online services on behalf of the company. At the moment, on a 'basic' myGovID, this foreign national as the principal authority cannot make this authorisation. Therefore, no one in the company will be able to access the ATO Business Portal after AusKeys are retired in March 2020.

Can a user who has a 'basic' myGovID, who is the principal authority of the company, link the business in RAM as well as authorise employees to access the ATO's service on behalf of a business? If the answer is no, then this is a design fault with myGovID. Every company with non-resident directors who are also principal authorities of a company will have extreme difficulties meeting their taxation obligations after March 2020.

Appreciate your assistance.

Regards,

Simon

Re: myGovID

KylieS — Mon, 10 Feb 2020 06:29:24 GMT

Hi ,

Foreign nationals are able to apply for a 'basic' myGovID. They don't have to have Australian documents; but will need to send in certified identity documents to the ATO for processing.

There is more information on Accessing our online services using a basic myGovID.

KylieS

Re: MyGOVID / STP

sab — Mon, 10 Feb 2020 04:22:11 GMT

Thx Jason.

You confirm that we have no option for 20/21.

As I thought. Yuk.

We pay Directors Fees of (say) $5,000 to each director at 30 June.

So simple for a retired Chartered Accountant.

Seems like a very, very, very blunt new process overwhelming a simple reality.

So much for customer understanding.

So we are off to the Phone shop, invest in a new phone.

Buy prepay use.

Learn about the myGovID.

Get RAM linked.

Get a low cost ATO partner for STP.

Then lodge once a year STP on 30 June.

All up time = maybe 40 hours.

Or get to a Tax Agent and pay.

I woud have thought that the process should apply (mandatory) for any entity with over (say) $10,000 PAYG deducted.

Electronic optional for the others.

Paper for the rest.

Next stop, the local federal poli with our complaint / suggestion ........

Thanks

Re: MyGOVID / STP

JasonT — Mon, 10 Feb 2020 04:05:54 GMT

Hi ,

1) For the 2019-2020 financial year, employers with Closely held payees will be exempt from reporting the closely held employees through STP. If you elect to use this exemption, you should keep records that support your decision. You do not need to apply for this exemption.

From 1 July 2020 you could have a registered agent meet your STP reporting obligations with a Closely held payer concession giving the option to report the closely held payee information quarterly (quarterly BAS due date).

2) If you currently access ATO online services (e.g. Business Portal) using an Auskey or Manage ABN connections you will need to move to myGovID and Relationship Authorisation Manager (RAM). Auskey and Manage ABN connections are being decommissioned in March 2020.

Accessing online services with myGovID and RAM

How to import Auskey users

3) If you have a different device than a smartphone like a tablet or iPad you can use myGovID and RAM. The device needs to meet these system requirements:

iOS10 or later on Apple devices
Android 7.0 (Nougat) or later (this excludes devices that use the Android Go operating system, such as Android One)

Let us know if you have any further questions,

JasonT

Re: MygovID

JasonT — Mon, 10 Feb 2020 14:08:49 GMT

Hi ,

It sounds like a step has been missed in the initial set up.

All employees requiring access will have to have their own myGovID.

Please review the set up information to ensure the necessary steps have been taken and you're logging in correctly:

Using myGovID and RAM for tax professionals

I hope this helps,

JasonT

Re: MyGovId app

guyferguson — Mon, 10 Feb 2020 01:42:30 GMT

Thanks KylieS, I have emailed that address.

Cheers

Guy

Re: myGovID

SimonD — Mon, 10 Feb 2020 01:26:13 GMT

Hi ,

Thank-you for your response.

The help page for myGovID (under the heading 'what if I don't have the required document') simply states that you will be unable to use myGovID to access online services.

As the ATO is retiring Auskey's in March 2020, how will companies that have foreign nationals who are temporary residents and the principal authority for the company interact with the Australian Taxation Office. How will they lodge their monthly Business Activity Statements and comply with their other taxation obligations? Will they have to resort to paper lodgements?

Kind Regards,

Simon

Re: MyGovID/RAM and access to Auskey

KylieS — Mon, 10 Feb 2020 01:24:08 GMT

Hi ,

Thanks for your question.

You need a smart device to access myGovID. Check out the myGovid help page , there is also information on the device requirements.

KylieS

Re: myGovID

KylieS — Mon, 10 Feb 2020 01:14:38 GMT

Hi ,

Check out the Help page for myGovID, under the heading what if I don't have the required document.

KylieS

Re: Transfer of Authorisation from Auskey to MyGovID

KylieS — Mon, 10 Feb 2020 01:11:13 GMT

Hi ,

Check out the help page on RAM.

If you still have the issue contact support@mygovid.gov.au

KylieS

Re: myGovID

KylieS — Mon, 10 Feb 2020 00:44:44 GMT

Hi ,

Check out the Need Help? section of our myGovID webpage, there is some information that will assist you.

KylieS

Re: MyGovId app

KylieS — Mon, 10 Feb 2020 00:31:21 GMT

Hi ,

I would suggest that you provide the information to the support@mygovid.gov.au

Thankyou for reporting this to us.

KylieS

MyGovId app

guyferguson — Mon, 10 Feb 2020 00:11:47 GMT

Hi,

I have made two posts now, and both have disappeared. The second one persisted until I edited it and posted in some logs from an Android adb session. The WYSIWG editore here has an 'insert code' link so I am unsure why the posts are getting deleted for containing simple logs.

I have been trying to report that Android 8.1.1 with MyGovId 1.4.0.0 hangs when updating the MyGovId app, rendering it unusable, as you cannot bypass the update.

Can someone advise how I can provide logs to the ATO without having my post summarily deleted (there's no notification process, post just disappears)

MyGov Android issues

guyferguson — Mon, 10 Feb 2020 00:06:05 GMT

Re-posting my post from Friday which disappeared.

I have an Android 8.1.0 on aMoto G5 Plus, MyGovId v 1.4.0.0 installed and my ID verified 9/1/20. I opened the app on Friday, it advised 'Update your app'. No option not to update. If you choose to update then Google Play goes to 'waiting for download' and sits there forever. I have tried multiple reboots, Force Stops, etc.

I wish to avoid the 'uninstall reinstall' option if possible.

OK, just re-grabbed adb logs of what happens - looks like no server response? I can provide more logs if you wish - I filtered down to just logs containing 'mygov' Ta.

2020-02-10 10:02:04.130 1620-2775/? I/ActivityManager: START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity bnds=[540,610][787,861]} from uid 10043
2020-02-10 10:02:04.164 1620-6290/? I/ActivityManager: Start proc 8642:au.gov.ato.mygovid.droid/u0a55 for activity au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity
2020-02-10 10:02:04.228 8642-8642/? W/monodroid: Using runtime path: /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm
2020-02-10 10:02:04.228 8642-8642/? W/monodroid: Trying to load sgen from: /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm/libmonosgen-2.0.so
2020-02-10 10:02:05.256 8642-8642/? W/zygote: JNI RegisterNativeMethods: attempt to register 0 native methods for md5650301ce8624e194c7bdcc9da38e15c3.MyGovIDApplication
2020-02-10 10:02:06.333 882-882/? D/SFPerfTracer:        layers: (3:10) (StatusBar#0 (0xac3d4000): 1:66886) (Magnification Overlay#0 (0xae5dd000): 0:12979)* (com.android.systemui.ImageWallpaper#0 (0xae5df000): 1:5360)* (Sprite#0 (0xac52a000): 0:87)* (animation background stackId=1#0 (0xac2d5000): 0:148)* (DimLayerController/Stack=0#0 (0xac534000): 0:784)* (NavigationBar#0 (0xac531000): 91:22263) (com.android.systemui/com.android.systemui.recents.RecentsActivity#0 (0xac3c8000): 0:145)- (com.android.launcher3/com.android.launcher3.CustomizationPanelLauncher#0 (0xac334000): 1:31)* (Splash Screen au.gov.ato.mygovid.droid#0 (0xac3c8000): 1:25) 
2020-02-10 10:02:09.001 1620-1844/? I/LaunchCheckinHandler: Displayed au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity,cp,ca,4850
2020-02-10 10:02:09.001 1620-1844/? I/ActivityManager: Displayed au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity: +4s840ms (total +8m1s25ms)
2020-02-10 10:02:10.812 1620-6290/? I/ActivityManager: START u0 {cmp=au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity (has extras)} from uid 10055
2020-02-10 10:02:10.879 8642-8642/? I/zygote: Caused by: java.lang.ClassNotFoundException: Didn't find class "android.view.View$OnUnhandledKeyEventListener" on path: DexPathList[[zip file "/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk"],nativeLibraryDirectories=[/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm, /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk!/lib/armeabi-v7a, /system/lib, /system/vendor/lib]]
2020-02-10 10:02:10.880 8642-8642/? I/zygote: Caused by: java.lang.ClassNotFoundException: Didn't find class "android.view.View$OnUnhandledKeyEventListener" on path: DexPathList[[zip file "/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk"],nativeLibraryDirectories=[/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm, /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk!/lib/armeabi-v7a, /system/lib, /system/vendor/lib]]
2020-02-10 10:02:10.880 8642-8642/? I/zygote: Caused by: java.lang.ClassNotFoundException: Didn't find class "android.view.View$OnUnhandledKeyEventListener" on path: DexPathList[[zip file "/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk"],nativeLibraryDirectories=[/data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/lib/arm, /data/app/au.gov.ato.mygovid.droid-bJioeFt-NX50CDJAoj_tNQ==/base.apk!/lib/armeabi-v7a, /system/lib, /system/vendor/lib]]
2020-02-10 10:02:11.371 1620-1844/? I/LaunchCheckinHandler: Displayed au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity,wp,ca,547
2020-02-10 10:02:11.371 1620-1844/? I/ActivityManager: Displayed au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity: +543ms
2020-02-10 10:02:15.625 882-882/? D/SFPerfTracer:        layers: (5:12) (StatusBar#0 (0xac3d4000): 0:66887) (Magnification Overlay#0 (0xae5dd000): 1:12980)* (com.android.systemui.ImageWallpaper#0 (0xae5df000): 0:5360)* (Sprite#0 (0xac52a000): 0:87)* (animation background stackId=1#0 (0xac2d5000): 1:149) (DimLayerController/Stack=0#0 (0xac534000): 12:809) (NavigationBar#0 (0xac531000): 0:22263) (com.android.launcher3/com.android.launcher3.CustomizationPanelLauncher#0 (0xac334000): 0:31)- (Splash Screen au.gov.ato.mygovid.droid#0 (0xac3c8000): 0:36)- (au.gov.ato.mygovid.droid/au.gov.ato.myGovID.LaunchActivity#0 (0xac362000): 0:19)- (au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity#0 (0xac3c8000): 13:45) (Splash Screen com.android.vending#0 (0xac362000): 2:5)* 
2020-02-10 10:02:16.078 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:16.081 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:16.225 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:16.228 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:16.554 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/details?doc=au.gov.ato.mygovid.droid&nocache_irl=true 0x4be64f9b NORMAL 3]
2020-02-10 10:02:16.554 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/details?doc=au.gov.ato.mygovid.droid&nocache_irl=true 0x4be64f9b NORMAL 4]
2020-02-10 10:02:16.563 8700-8730/? I/Finsky: [1769] kid.run(21): Dropped referrer for au.gov.ato.mygovid.droid because dropped_already_installed
2020-02-10 10:02:16.764 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/apps/detailsLiveOpsStream?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 5]
2020-02-10 10:02:16.812 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/reviewQuestions?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 6]
2020-02-10 10:02:16.867 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/reviewSummary?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 9]
2020-02-10 10:02:16.950 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/promotion/detailsPagePromotion?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 12]
2020-02-10 10:02:16.950 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/promotion/detailsPagePromotion?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 13]
2020-02-10 10:02:16.951 8700-8700/? I/Finsky: [2] drl.a(57): Not delivering second response for request=[[ ] https://play-fe.googleapis.com/fdfe/promotion/detailsPagePromotion?doc=au.gov.ato.mygovid.droid 0x4be64f9b NORMAL 14]
2020-02-10 10:02:18.856 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:18.859 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:18.947 8700-8700/? I/Finsky: [2] ixd.a(9): Will queue au.gov.ato.mygovid.droid to be downloaded over any network
2020-02-10 10:02:18.965 8700-8700/? W/Finsky: [2] duj.b(6): No everExternallyHosted provided for au.gov.ato.mygovid.droid
2020-02-10 10:02:18.967 8700-8700/? I/Finsky: [2] nbc.accept(2): IQ: Attempting to validate incoming request. package=au.gov.ato.mygovid.droid
2020-02-10 10:02:18.968 8700-8700/? I/Finsky: [2] mzx.b(3): IQ: Scheduling install request package_name=au.gov.ato.mygovid.droid, version=1050000, priority=2, reason=single_install, account_name=[3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI], type=0, constraints=((NETWORK=ANY, PROVISIONING_STATE=PROVISIONED),)
2020-02-10 10:02:18.972 8700-8783/? I/Finsky: [1812] mzx.b(48): IQ: Notifying installation update. package=au.gov.ato.mygovid.droid, status=SCHEDULED
2020-02-10 10:02:18.994 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:19.002 8700-8700/? I/Finsky: [2] hfj.a(13): Selecting account [3qE7WDNJHZunc5QTO6TU2kaStMAGXM55gpBAMH5VgZI] for package au.gov.ato.mygovid.droid. overriding=[true]
2020-02-10 10:02:35.864 882-882/? D/SFPerfTracer:        layers: (3:10) (StatusBar#0 (0xac3d4000): 4:66899) (Magnification Overlay#0 (0xae5dd000): 0:12992)* (com.android.systemui.ImageWallpaper#0 (0xae5df000): 0:5360)* (Sprite#0 (0xac52a000): 0:87)* (animation background stackId=1#0 (0xac2d5000): 0:150)* (DimLayerController/Stack=0#0 (0xac534000): 0:810)* (NavigationBar#0 (0xac531000): 0:22272) (au.gov.ato.mygovid.droid/md504fa99a8fed551c1b10101170f989e61.VersionUpgradeActivity#0 (0xac3c8000): 0:57)- (Splash Screen com.android.vending#0 (0xac362000): 0:34)- (com.android.vending/com.google.android.finsky.activities.MainActivity#0 (0xac334000): 1008:1046)

Re: mygovid app error

Christine6767 — Sun, 09 Feb 2020 22:31:20 GMT

I too have been using the app for about 3 months now on Samsung S7. Recently bought a new Samsung A70 and set up as directed and the app either refuses to open of gives the error message UNK000001.

Uninstalled and reinstalled back on the old phone and it now wont work on it either.

Have spoken to 3 different people from the MyGovID help desk and none of the fixes work. Was then referred to the ATO complaints department who have sent me an automated message that I cannot reply to, to call about the complaint. I have called and left 2 messages in the last week and no one calls back.

Considering that Auskey ends next month and its replacement does not work, I think Auskey should not be retired until the ATO actually has its systems working properly for all its agents. It really is not good enough and I have wasted a lot of unpaid time trying to sort this ATO issue out myself.

I would like to know how and when this is actually going to be sorted, the fixes offered do not work!

myGovID

LK — Sun, 09 Feb 2020 08:04:55 GMT

How to obtain myGovID?

TFN and Tax Registration used Married name

Foreign passport and Australian Driver Licence used Maiden name

Foreign Marriage certificate translated into English by Australian Department of Immigration, Local Government and Ethnic Affairs

Do I have to send these documents to ATO for authentication before using myGovID app?

How do I get the myGovID app to accept these documents?

Thank you

Re: mygovid app error

KylieS — Fri, 07 Feb 2020 06:41:10 GMT

Hi , ,

Completely understand your frustration with this issue. We will look further into it and get back to you.

KylieS

MyGOVID / STP

sab — Fri, 07 Feb 2020 01:57:32 GMT

Our company has 70yo husband & wife directors - No others.

No other employees.

Small amount Directors Fees paid (hopefully) in June each year - No "wages".

Superannuation is our own SMSF.

We lodge paper Annual PAYG Statements.

We have old phones (Samsung S2) and are happy using them - No need to upgrade.

We are happy with how we interact with the ATO currently and don't want to (nor need to) change.

My questions are :

1) Do we really need to move to Single Touch Payroll ?

2) Do we need to move to myGovID ?

3) Are there alternatives to using smart phones ?

HELP ?

Transfer of Authorisation from Auskey to MyGovID

PeeDee — Fri, 07 Feb 2020 01:54:37 GMT

Using AUSKEY, I could act for 9 different companies in the ATO Business Portal. After signing up for MyGovID, the Relationship Authorisation Manager will only allow me to act for three of those companies. Why doesn't MyGovID/RAM just automatically import all companies associated with an AUSKEY?

myGovID

SimonD — Fri, 07 Feb 2020 00:37:42 GMT

Hi,

Regarding the upcoming myGovID transition, can you please assist with the following:

How do foreign nationals, who are temporary residents and principal authorities of a company, get authenticated for myGovID when they don’t possess at least two of the four identification documents required for standard strength verification?
Can a temporary resident use their tax file number for verification purposes?

Thanks.

MygovID

SINTAX — Fri, 07 Feb 2020 00:01:01 GMT

Hi Team

We have been given the mygov authorisation by Tax Practice via the RAM and we received the email with submission password. Now, when we log into the RAM and submit the password, it moves to the final page where we tick the declaration box and say "Accept". All goes well and the "Accept" button becomes green after I tick the declaration, but when we press Accept, it wouldnt move any further.

Re: MyGovID/RAM and access to Auskey

Middletons — Thu, 06 Feb 2020 02:30:23 GMT

We are in the process of preparing to transition prior to the decommission date to avoid any downtime.

Our only concern is that the ATO are assuming everyone will have access to a smart device IOS 7+ to download and receive there MyGovID. This will not suitable for some clients/employees. It is my understanding that this will force them to be basic users with limited access to portal. Only those who have MyGovID authorisation will have full use of the portal etc.

Re: mygovid app error

ropalinski — Mon, 03 Feb 2020 02:21:33 GMT

I am having the same issue. Was working fine on Samsung s9, have just upgraded to s10 and now cannot use the app at all, on either device. System Error NWK000001 on the old phone and System error UNK000001 on the new one. Called the helpline and their response was I have to wait until an update of the app is released.. with no release date. This is ridiculous. Why would you produce software that cannot be transferred between devices where the likilihood of it happening is so high! And then not have any feedback on how and when it will be fixed. Good luck when they cut off Auskey access in March... And yes, I have uninstalled, reinstalled, restarted, cleared cashe as instructed above, and on the phone.

Re: mygovid app error

9aazapf — Sat, 01 Feb 2020 23:12:18 GMT

Same error with Samsung S10+ (SM-G975F). Android version 10. Android security patch 1 Jan 2020.

Unable to open the application.

Reinstalled several times. Cleared Cache. This doesn't work. As a registered tax agent who is expected to go live with this process in March, this is concerning.

Re: AUSKEY to MYGOVID

NateH — Fri, 31 Jan 2020 00:02:44 GMT

Hi ,

Thanks for getting in contact. For your circumstances we would need to set it up manually. We have some information on how to do this on the authorisation manager website if you scroll to the bottom of the page under the title Primary person - manually link an ABN in RAM.

Hope this helps. Thanks, NateH

Re: MyGovID/RAM and access to Auskey

NateH — Wed, 29 Jan 2020 02:00:28 GMT

Hi ,

Yes, your Auskey will still be available even if you begin using myGovID/RAM up until when it is decomissioned.

https://www.abr.gov.au/auskey/your-auskey-replacement

Thanks, NateH

Re: MyGovID/RAM and access to Auskey

Biggiesmalls — Fri, 24 Jan 2020 08:16:00 GMT

Are you transitioning before March?

Re: MyGovID

WM73 — Fri, 24 Jan 2020 01:59:44 GMT

Thank you.

Re: MyGovID

macfanboy — Fri, 24 Jan 2020 00:03:58 GMT

All the information I have read suggests no support before android version 7.

The only way forward is to buy a very cheap phone with android version 7 and claim 100% back.