All Super Clearing House posts

Re: OnePath Plus

ChrisR — Thu, 27 Feb 2020 02:54:36 GMT

Thanks for your question.

If you are referring to OnePath Masterfund, they merged with IOOF's Retirement Portfolio Service last year. In turn you will need to update the ABN. You may also need to update the USI but you should check that with your employee.

You can find the ABN on the Super Fund Lookup by searching for Retirement Portfolio Service. You will see that there are a number of USIs listed hence why you should ask your employee which one you should use.

For more information about the Small Business Superannuation Clearing House, check out our website.

Hope this helps.

Thanks,

ChrisR

OnePath Plus

Cobramwindows1 — Mon, 24 Feb 2020 22:30:41 GMT

I have a message to update an employees Super payment details but not sure what its about They are with OnePath Plus has there been a change in USI or ABN details for this Super Fund?

Re: SBSCH

ChrisR — Fri, 14 Feb 2020 01:36:46 GMT

Thanks for your question.

We have some information on our website about this particular scenario. You can find out what you need to do by checking out the SBSCH system status page. If you continue to have an issue, follow the instructions on our website.

Hope this helps.

Thanks,

ChrisR

Re: Superannuation overpayment

ChrisR — Tue, 11 Feb 2020 06:49:37 GMT

Thanks for your question.

If you have made a payment to the SBSCH that was more than the payment instruction amount, the whole payment will be rejected and refunded to you within 24-48 hours.

If the payment that you made to the SBSCH was equal to the payment instruction amount and you have since realised that the payment instruction amount was too high, you will need to get in touch with your former employee's super fund.

We won't be able to retrieve the overpaid super on your behalf.

For more information about the Small Business Superannuation Clearing House, refer to our website.

Thanks,

ChrisR

Re: Small Business Superannuation Clearing House

ChrisR — Tue, 11 Feb 2020 05:49:52 GMT

Thanks for your question.

The Small Business Super Clearing House (SBSCH) doesn't work like that. As part of adding your employee's details, you will need to add their superannuation fund details before you can make a payment.

For more information about the Small Business Superannuation Clearing House, have a look at our website.

If they haven't provided you with their super fund details, you will need to pay their super to your employer-nominated fund (default fund). These are the details that you will need to provide when you add the employee before making your SBSCH payment.

You can find out more about setting up super and your default fund on our website.

Hope this helps.

Thanks,

ChrisR

SBSCH

AlyssaPriddle — Tue, 11 Feb 2020 01:57:46 GMT

Have had to delete a payment instruction for a client as the Club Plus Super fund has merged with Hostplus & the payment instruction was submitted with the old super details. Now when I go to 'add' a new payment instruction, when I hover over the 'add' button, the mouse cursor changes to a red circle with a line through it & it will not let me add a new payment instruction.

Can someone please advise on best way to get around this as the client needs to pay this instruction.

Note: have had no joy with portal help or googling other SBSCH help forums

Superannuation overpayment

Justine_B — Fri, 07 Feb 2020 05:12:27 GMT

I have made an overpayment to an employee through the clearing house and they are no longer working for us. How do I get a refund of this over payment?

Small Business Superannuation Clearing House

yaphet — Thu, 06 Feb 2020 22:40:51 GMT

One of my previous emplyees still did not provide the super fund account for me. Righ now, i only hold his TFN number. Could I distribute the amout to clearing house? So if ATO have the information, you could help me to allocate this amount. Thank you

Re: SBSCH: Who earns interest while funds in transit?

NateH — Wed, 05 Feb 2020 05:07:26 GMT

Hi ,

Thanks for your patience while we checked this for you.

The Australian Office of Financial Management (AOFM) holds the responsibility for Government Accounts. As noted in the AOFM annual report 2018-19.

The AOFM manages the daily cash balances of the Australian Government in the OPA. This is undertaken in a manner that ensures the government is able to meet its financial obligations as and when they fall due. Other objectives are to minimise the cost of funding and the carrying cost of holding cash balances (which centres on holding only balances assessed as prudent to cover forecast needs and contingencies, while investing excess balances at low or minimal risk.

Cash balances not required immediately were invested in term deposits at the RBA, with the magnitudes and tenors of the term deposits determined by the AOFM. Maturity dates of term deposits were selected to most efficiently finance net outflows. Interest rates for term deposits at the RBA reflect the rates earned by the RBA in its open market operations.

You can have a look at the Australian Office of Financial Management (AOFM) Annual Report 2018-19 for more information.

If you had any more questions about this you would need to be get in contact with the AOFM.

Thanks, NateH

Re: SBSCH: Who earns interest while funds in transit?

NateH — Mon, 03 Feb 2020 01:48:02 GMT

Hi ,

We are going to look into this and get back to you with an answer soon.

Thanks, NateH

Re: Accessing Super balances above the 1.6 million pension limit

QSuper — Sun, 02 Feb 2020 23:59:44 GMT

Hi ,

Accessing superannuation funds at age 65 is a condition of release allowing an individual to access their super funds regardless of whether they are still working.

An individual’s preservation age is key to accessing funds prior to age 65 and currently range between 55 and 60, depending on when you were born.

When you reach preservation age, you can access your super as long as you are permanently retired.

You can find more information on the ATO’s Withdrawing and using your super page and QSuper’s When can you access your super page.

Thanks,

Mark

Accessing Super balances above the 1.6 million pension limit

THammer — Fri, 31 Jan 2020 05:36:40 GMT

My question relates to the accumulation account containing the excess super savings after 1.6 million has been converted to a pension account. I understand that after the age of 65 this account can be accessed (withdrawn) "at will", but what are the rules if the retiree is between 60 and 65?

Re: Two payments made in error

NateH — Fri, 31 Jan 2020 00:51:53 GMT

Hi ,

Yes, if you have accidentally made a second payment to the super clearing house the incorrect payment will refund automatically after seven business days (plus 24-48 hours for you bank to process).

Let us know if you have any troubles. Thanks, NateH

Re: I paid 1873 dollars to much through the ato super clearing house how do I recover that money

NateH — Thu, 30 Jan 2020 06:17:38 GMT

Hi ,

Just to clarify, have you paid too much when your payment instruction that you filled out was lower? E.g. $500 on the payment instruction but you paid $1000. If this is the case, the incorrect payment will refund automatically after seven business days (plus 24-48 hours for you bank to process).

Or did you have the extra $1873 in your payment instruction as well? If that is case then you will need to contact the super fund directly to see what they can do.

Hope this helps. Thanks, NateH

Re: SBSCH: Who earns interest while funds in transit?

grule123 — Tue, 28 Jan 2020 10:55:41 GMT

It’s definitely not the super fund. I contribute to a SMSF and there is four day gap before it hits the super fund bank account. Interest does not accrue until it hits the bank account.

Re: SBSCH: Who earns interest while funds in transit?

Biggiesmalls — Tue, 28 Jan 2020 07:28:15 GMT

The superfund?

Two payments made in error

KateK350 — Mon, 27 Jan 2020 23:36:17 GMT

I accidentally made 2 payments to super clearing house. Will it be transfered back to business account automatically?

SBSCH: Who earns interest while funds in transit?

grule123 — Mon, 27 Jan 2020 00:45:08 GMT

In the few days (4 days last payment) between when a super payment is made and deposited to the super fund bank account who is holding the funds and earning interest? I imagine this would add up to a large amount of lost interest each year across all contributors.

Thanks

I paid 1873 dollars to much through the ato super clearing house how do I recover that money

JustinC — Fri, 24 Jan 2020 23:01:36 GMT

Re: NEED HELP - SBSCH PAYMENT NOT PROCESSED

RachaelB — Fri, 24 Jan 2020 03:28:50 GMT

Hi ,

Thanks for getting in touch!

The tricky thing about SBSCH is that you must pay the exact amount that shows on the payment instruction. If you don't, the payment will usually be rejected and refunded. If you have not received a refund of the amount yet, then it may be due to an incorrect payment reference number being used.

I'd suggest firstly checking the PRN (also known as EFT code) used when the payment was made, as well as your account balances in the Business Portal, to see if you can find where the payment went. If you can locate it, call us and let us know what has happened so that we can try to transfer the payment.

If you can't locate it, it's still a good idea to call us so that we can try to locate it for you and transfer the payment across. The transferred payment will have the same effective date as the original payment.

Hope this helps,

Rachael B.

NEED HELP - SBSCH PAYMENT NOT PROCESSED

LGProNSW — Wed, 22 Jan 2020 23:01:44 GMT

Hi,

I'm really hoping someone can help me asap. When I was about to lodge the next payment instructions for Oct-Dec quarter, I found that the previous payment instructions were not processed (it says 'waiting for payment'). I checked our bank account and saw that we already paid the amount, although the payment was slightly different from the total in the payment instructions.

We never received a refund from the ATO. So I was wondering where that payment went.

Please advise how I can resolve this asap as I need to lodge and pay the next set of superannuation for our employees.

Thanks in advance.

Re: Superannuation Payment

KylieS — Wed, 22 Jan 2020 01:11:44 GMT

Hi @Wibbleady,

You would need to choose which one you want to make the payment through, if you are paying through the clearing house check with your fund why you need to register payment details.

KylieS

Re: Superannuation Payment

Wibblelady — Tue, 21 Jan 2020 01:48:40 GMT

Thanks for your response. Unfortunately both ask for a payment option and are unable to be completed without one.

Re: Can there be lengthy delays for super payments held up in the SBSCH?

KylieS — Tue, 21 Jan 2020 00:41:21 GMT

Hi ,

We haven't had reports of any delays, we have been doing system upgrades over Christmas which may have caused minor delays. Let us know if you have further issues.

KylieS

Re: Superannuation Payment

Biggiesmalls — Tue, 21 Jan 2020 00:38:19 GMT

https://www.ato.gov.au/business/super-for-employers/paying-super-contributions/small-business-superannuation-clearing-house/#UsingtheSBSCH

My understanding is that you should only be entering the details once - if you choose to do so using the SBSCH they should be passing on the payment informatiomn to the super fund on your behalf

Re: No sign of for super payments held up in the SBSCH

KylieS — Mon, 20 Jan 2020 01:42:15 GMT

Hi ,

Yes, you should be able to see your year to date super payments in your myGov account.

Delays are possible due to the upgrading of ATO systems over the Christmas period.

KylieS

Re: No sign of for super payments held up in the SBSCH

Manndy — Sun, 19 Jan 2020 09:41:12 GMT

, have you checked your mygov account. I think you might be able to see your super if your employers uses Single touch payroll. The ATO were doing some system work over Christmas so maybe that has caused delays.

Re: Can there be lengthy delays for super payments held up in the SBSCH?

Manndy — Tue, 21 Jan 2020 00:39:13 GMT

Hey , I haven't had any issues what sort of delay are you referring too? Can you give more information, I know they have scheduled system maintenance which is mentioned on the website. https://www.ato.gov.au/General/Online-services/System-maintenance/

Superannuation Payment

Wibblelady — Fri, 17 Jan 2020 04:54:34 GMT

Hi there,

I'm very new to all of this. I have registered with the ATO Super Clearing House. I have set-up a default fund and registered my employees. The Super Fund I have selected requests payment details also. Where is the payment processed? Through the Clearing House or via the Superannuation fund directly. I seem to be entering all of the information twice. Once for the Clearing House and once for the Super Fund. Is that correct?

Thank you in advance!

No sign of for super payments held up in the SBSCH

bleedinjoe — Wed, 15 Jan 2020 23:21:02 GMT

Myself and a team of 5 who left a workplace have been promised that super has been paid by our old employer in December 2019. It has not hit any of our accounts, but he maintains that it has been paid and must be held up in the Super Clearing house, possibly due to the Christmas/New Year shut down period. Is this lengthy delay possible? Is there a way for us to check on the status of any pending payments that have been made to our super accounts?

Can there be lengthy delays for super payments held up in the SBSCH?

caffymac — Wed, 15 Jan 2020 23:16:01 GMT

Re: New to clearing house

Biggiesmalls — Tue, 07 Jan 2020 01:17:53 GMT

You can access the clearing house through the business portal here is a video you can watch https://tv.ato.gov.au/ato-tv/media?v=bd1bdiunrm8m6x

Once you've accessed the clearing house there is more info on how to make payments here https://www.ato.gov.au/business/super-for-employers/paying-super-contributions/small-business-superannuation-clearing-house/#UsingtheSBSCH

New to clearing house

Hakeem — Sat, 04 Jan 2020 13:44:56 GMT

Hi
Can you please give me step by step instructions to pay employees super via the clearing house

Re: Missing super contribution

ChrisR — Thu, 05 Dec 2019 04:52:47 GMT

Welcome to our Community.

The best way to resolve this issue is for your employer to get in touch with us. While the super guarantee (SG) contribution may be for you, it is a payment made by your employer. In turn, we will need to access your employer's file to find out what has happened.

It is interesting that a subsequent SG contribution has been distributed to your super fund and allocated to your account. Assuming that your employer didn't change your details for the more recent payment, there is a good chance that the earlier payment was also distributed to your fund but simply hasn't been allocated for some reason.

Your employer can find the Small Business Superannuation Clearing House (SBSCH) number on the phone us page of our website.

Hope this helps.

Thanks,

ChrisR

Missing super contribution

Les — Thu, 28 Nov 2019 09:59:57 GMT

On the 3/9/19 my employer made payment of SG Contributions to SBSCH. All employee entitlements were processed by SBSCH to the respective super funds on 9/9/19 with the exception of mine. My contribution has not been forwarded to my super fund nor has it been returned to my employer. How do I get this problem resolved. Incidentally a subsequent remittance has been correctly distributed to my account.

Re: Delay in payment received by employee's super fund

KylieS — Mon, 25 Nov 2019 04:50:58 GMT

Hi Kimmo4178,

Thanks for your post.

When payments are made via the SBSCH they are considered to be received when the super fund receives the payment.

The information is under the heading After a payment has been made.

Thanks

KylieS

Re: hello I want to register to pay super for my employees

NicolaC — Mon, 25 Nov 2019 01:40:37 GMT

Hi ,

is right — if you're a small business owner, you may be eligible to use the free Small Business Superannuation Clearing House (SBSCH) to make your super contributions. This will allow you to:

pay super
set a regular contribution amount for an employee
make all your super contributions in one transaction
access your transaction history

To access the SBSCH, you can use your Australian business number (ABN) to either log in to your Business Portal or log in to ATO online services via myGov.

Thanks,

NicolaC

Re: SUPER CLEAR HOUSE

ChrisR — Fri, 22 Nov 2019 04:48:21 GMT

Thanks for your question.

You posted a similar query in another thread. You can check out the answer here: SUPER

Hope this helps.

Thanks,

ChrisR

Re: SUPER

ChrisR — Fri, 22 Nov 2019 04:43:22 GMT

Welcome to our Community.

If you have used our Small Business Super Clearing House (SBSCH) to make this super payment, it depends on the circumstances as to what needs to happen next.

For more information about the Small Business Superannuation Clearing House, refer to our website.

For us to be able to distribute the super to your employee's super fund/s, you are required to lodge a payment instruction prior to making the payment or within seven days of making the payment.

If the payment that you made was more than the amount in the payment instruction, the whole payment would have been rejected and refunded to the listed employer bank account within 24 to 48 hours. You don't need to request this refund as it happens automatically.

If the payment that you made matched the amount in the payment instruction, we would have distributed the super to your employee's super funds. If you have since realised that the figures in the payment instruction were incorrect, you will need to contact the super fund/s to organise a refund.

Alternatively, you could reduce the next super payment that you are due to make in line with the overpaid amount for January. For super guarantee (SG) purposes, you can do this if it's for the same employee and the start of the quarter is within 12 months after the payment date.

You can find out more about that option by referring to the carry forward your late payment information on our website. While this information is found on the late payments page of our website, it can also be applied to scenarios where the super was paid on time.

For example, if you have realised that you paid $300 too much for a particular employee, you could reduce your next required super payment by $300 for that same employee. Of course this assumes that you have further super obligations for that employee.

Hope this helps.

Thanks,

ChrisR

Re: hello I want to register to pay super for my employees

Biggiesmalls — Wed, 20 Nov 2019 07:45:16 GMT

Do you have access to the business portal? You can access the SBSCH from there you don't need to register again

Delay in payment received by employee's super fund

Kimmo4178 — Tue, 19 Nov 2019 10:33:36 GMT

As an end of year process one of my employees elected to pay extra super up to the super cap. I paid this into the Super Clearing house on 25 June 19 however it is showing on teh employees super statement is not received until 3 July 2019 ie 9 days later. What steps do i take to assist the employee in getting this recognised in the tax year that it was paid to the clearing house?

hello I want to register to pay super for my employees

Angies — Tue, 19 Nov 2019 01:54:48 GMT

SUPER CLEAR HOUSE

Belle10 — Sun, 17 Nov 2019 07:54:13 GMT

Overpaid employees January 2019 Super. How to correct?

SUPER

Belle10 — Sun, 17 Nov 2019 01:40:33 GMT

Overpayment was made to ATO for employees super for the month of January 2019. How can it be adjusted or can the ATO refund.

Re: Partial Payments not processed - late notice

ChrisR — Fri, 08 Nov 2019 06:07:05 GMT

Welcome to our Community.

Assuming that you are using our Small Business Superannuation Clearing House (SBSCH), your SG obligations are met as soon as your payment and instructions are accepted by the SBSCH. This assumes that the super fund is also able to accept the payment.

For more information, refer to the Small Business Superannuation Clearing House page on our website.

If the payment is returned to us, we'll contact you to ask that the information be updated within seven business days. If you update the details, we'll re-send the super payment to the fund. If you don't update the details, we'll send the payment back to you.

It sounds like that is what has happened with the most recent payment. Regarding the previous payments, we recommend that you get in touch with us so that we can have a look into it for you. The SBSCH number can be found on the phone us page.

If some of the payments relate to super guarantee (SG) that was payable for the June 2019 quarter or prior and the fund was unable to accept the payments, you are late. In turn, you may need to pay the super guarantee charge (SGC) and lodge an SGC statement.

For more information, refer to the missed and late payments page on our website.

It isn't a given that you have to submit an SGC statement and pay the associated penalties (e.g. nominal interest). If exceptional circumstances apply, you can still pay the SG via the SBSCH, even if it is late.

If you believe that your situation is exceptional because you have done all you could reasonably be expected to do to comply with your super obligations by the due date, we recommend that you self-assess your liability against PS LA 2007/1 (GA). You can access this document from our legal database.

There are a number of examples in PS LA 2007/1 (GA) of SG payments being made on time but returned due to reasons outside of the employer's control. If you believe that one of those examples applies, make a record of your self-assessment. You don't need to formally advise us unless we ask you to.

Hope this helps.

Thanks,

ChrisR

Partial Payments not processed - late notice

erinstrahan — Wed, 06 Nov 2019 20:20:15 GMT

Hey Everyone,

I have a problem,

I got my first notification at the end of last pay period that one employees Superannuation details needed updating. I made the superannuation payment anyway for all employees, including this one.

I got an email letting me know, again to update the details. The employee didn't get the details to me in time and the payment got returned to my bank account - not a problem.

When the employee did give me his updated details though, I logged in to update them and found out that the last 10 pay periods or so - his payment has not been processed! I have had no notifications of this, until now. I have also NEVER seen these partial payments returned to our bank account and am at a loss as to what I should do - because I assume I'm going to have to resubmit through ATO and pay interest on these amounts, even though it appears to not be my fault.

What are your thoughts as to what I should do? and how do I go about finding where this money has gone to!? The employee has confirmed with his super fund and they have not recieved it.

Many thanks in advance,

Erin

Re: superannuation - clearing house

ChrisR — Thu, 31 Oct 2019 04:21:00 GMT

Welcome to our Community.

If your original small business super clearing house (SMSCH) payment was unsuccessful, you will need to make another payment. You can make a payment via BPAY, credit or debit card (using the Government EasyPay service) or direct credit.

For the payment to be successful, you will need to ensure that you have created a payment instruction. If the payment that you make is equal to the payment instruction amount, we will distribute the super in accordance with the details in the payment instruction.

If there is no payment instruction, we will hold the payment for seven business days to allow time for the payment instruction to be lodged. If a payment instruction is not lodged within seven business days, the payment will be automatically refunded to your nominated bank account recorded on the SBSCH.

If you make an overpayment, the whole amount is rejected and refunded within 24-48 hours.

If you make an underpayment, as long as we receive the rest of the required amount within seven business days of the submission of the payment instruction, we will distribute the super in accordance with the details in the payment instruction. If not, it will be refunded.

For more information, refer to the Small Business Superannuation Clearing House page on our website. If you have any issues, you can check out the SBSCH troubleshooting page.

Hope this helps.

Thanks,

ChrisR

Re: Leaving Aus

macfanboy — Tue, 29 Oct 2019 01:33:30 GMT

Under Australian tax rules, you cannot currently transfer your Australian superannuation to your UK, or to any other overseas fund with the relatively recent exception of New Zealand. You also need to reach preservation age and satisfy a condition of release, which generally means that you are aged 57-65 and retired, to be able to access your super

superannuation - clearing house

bstevenson — Mon, 28 Oct 2019 21:38:33 GMT

How do i resubmit an unsuccessful payment made through the small business superannuation clearing hourse?

I have updated the employee information but not sure how to resubmit the unsuccessful payment?

Bernadette

Leaving Aus

AN — Mon, 28 Oct 2019 08:54:48 GMT

One of my children left Aus and become a citizen of the UK (duel citizen status). His Super has been sitting here inactive for 15 years and he wants to incorporate it into his UK Pension Fund.

Can he do this?

How can he do this?

Regards

Re: BPAY Payment timeframe

MarkA — Thu, 24 Oct 2019 23:33:27 GMT

Welcome to our community. Always good to have a new post.

Normally clearance is fairly quick. Its good to know also that as our website states "Your SG obligations are met as soon as your payment and instructions are accepted by the SBSCH." See Small Business Superannuation Clearing House.

Hope that is of help.

Kind regards

MarkA

Re: How to report Rent Deduction as Salary Sacrifice in Small Business Clearing House SBCH

Bookkeeper444 — Thu, 24 Oct 2019 03:07:37 GMT

Thank You ChrisR - perfect.

Re: How to report Rent Deduction as Salary Sacrifice in Small Business Clearing House SBCH

ChrisR — Wed, 23 Oct 2019 06:37:03 GMT

Welcome to our Community.

The Small Business Superannuation Clearing House (SBSCH) is a free service you can use to make super guarantee (SG) contributions. In turn, unless this salary sacrificed payment is somehow related to super, there is no requirement to report it via the SBSCH.

For more information about the Small Business Superannuation Clearing House, refer to our website.

When you create a payment instruction in the SBSCH, you are required to provide the following superannuation payment amounts for each employee:

Super guarantee
Additional employer
Salary sacrifice
Employee voluntary, plus the
Total contribution amount

The third bullet point is specifically referring to a salary sacrificed super payment. Any other salary sacrifice arrangements (e.g. rent, vehicle, etc.) aren't reportable here. For more information, refer to the salary sacrificing super – information for employers page on our website.

Hope this helps.

Thanks,

ChrisR

BPAY Payment timeframe

pooja — Tue, 22 Oct 2019 22:24:35 GMT

Hi,

Can you please advise what is the timeframe to clear a super payment made through BPAY made in ato bas agent portal under clearing house.

Thanks,

Pooja

How to report Rent Deduction as Salary Sacrifice in Small Business Clearing House SBCH

Bookkeeper444 — Mon, 21 Oct 2019 02:37:18 GMT

Please explain how and if I need to report the deductions for remote area rent which are withheld as salary sacrifce and paid to the Real Estate Agent in the Small Business Clearing House? Thank you.

Re: Superstream

RachaelB — Fri, 18 Oct 2019 03:15:43 GMT

Hi ,

Sorry to hear that you've had this experience!

As MYOB is a software suite, you may need to speak to your digital services provider about any difficulties that you're having with that system. Each software provider has their own processing times and they will usually advise you of their submission deadlines in order to ensure that the payments are processed on time.

If you were previously using the SBSCH, you are welcome to return to using that at any time. There are many options for reporting through Superstream and it is your choice what is best suited for your circumstances.

Hope this helps,

Rachael B.

Re: SBSCH - Returned Payment

JodieH — Fri, 18 Oct 2019 00:58:39 GMT

Hi ,

Thanks for getting in touch!

If the payment was returned to you more than seven days ago, you'll need to delete the payment instruction and lodge a new payment instruction which will include the new employee details.

You can find this information under Tips to ensure fund payment acceptance on our SBSCH page on our website.

Thanks, JodieH.

SBSCH - Returned Payment

BTCADMIN — Tue, 15 Oct 2019 07:14:31 GMT

I have had a payment returned from SBSCH for an employee that had changed his super fund. I did not update his new fund details within the 7 days so I have received the payment back to my bank account. I now have updated his details and I want to make the payment back - do I need to set up a new payment instruction or do I just repay the amount straight back via Bpay and it will allocate to the partial successful payment?

Superstream

Lynzo_H — Mon, 14 Oct 2019 06:34:14 GMT

I have just started using Superstream through MYOB and I don't understand why it takes so long for the super to reach employees accounts when it's paid through a Superstream clearing house. It's been 12 working days and still hasn't reached their accounts. Why does it take so long and where is the money sitting in the meantime? It was so much quicker when I was paying direct and at least I knew where the money was going.

Re: non-resident employer

ChrisR — Fri, 04 Oct 2019 06:24:01 GMT

Thanks for your reply.

If the employer is eligible to register for a withholder payer number (WPN), they may be able to use the SBSCH.

For more information about accessing the SBSCH service as well as withholding payer numbers and the super guarantee, refer to our website.

Hope this helps.

ChrisR

Re: How do I fix an incorrect amount in SBSCH?

ChrisR — Thu, 03 Oct 2019 01:41:29 GMT

Welcome to our Community.

If you have made an error on a payment instruction and you haven't made the payment into the SBSCH yet (the Payment Instruction screen displays Waiting for payment), you can update the details in the payment instruction. Simply select Update next to the relevant payment instruction

As mentioned in the previous post, a payment instruction that has not been paid can also be cancelled. The SBSCH is unable to amend any information or overwrite a payment instruction on your behalf.

If you have made an error on a payment instruction and you have already made the payment, you won't be able to update or cancel the payment instruction. In turn, you will need to contract the relevant super fund or funds to update the details.

Hope this helps.

Thanks,

ChrisR

Re: non-resident employer

hoftanya — Wed, 02 Oct 2019 08:48:51 GMT

Thanks Chris
What does the none resident employer with no TFN or ABN needs to do to be able to use the SBSCH?
Thanks

Re: How do I fix an incorrect amount in SBSCH?

bennybenben — Mon, 30 Sep 2019 05:13:24 GMT

Hi JodieH,

Can you please confirm if we can amend details once a payment instruction is lodged?

The difference might be an error between 'Super guarantee' and 'Employer additional' but no change to the overall payment.

Any help is appreciated.

Re: 7 days to pay not long enough

ChrisR — Mon, 16 Sep 2019 05:42:34 GMT

Welcome to our Community.

is correct. If you submit a SBSCH payment instruction then only make a partial payment, we will automatically refund it if we don't receive the rest of the required payment within seven business days of the payment instruction submission.

If you split it into four payments you would need to make sure all four payments were made within seven business days of the payment instruction submission. Trying to make four payments for one payment instruction over four weeks won't work.

If you make a payment without lodging a payment instruction, the SBSCH will hold the payment for seven business days to allow time for the payment instruction to be lodged. After that, the payment will be automatically refunded.

If the reason for wanting to make smaller payments more often is for cash flow reasons, perhaps you could set up a separate business bank account specifically for taking care of your super obligations.

Sorry we couldn't be more helpful.

Thanks,

ChrisR

Re: 7 days to pay not long enough

JohnJohnJohn — Fri, 13 Sep 2019 06:43:19 GMT

The impression I get is that the ATO won't let you do this. Payments need to match the amounts entered on the SBSCH, and any part payment or pre payment will be returned

Great to get some clarity on it from the ATO

Re: Super Clearing House used in error - doubled the payment to SuperChoice

ChrisR — Fri, 13 Sep 2019 02:43:11 GMT

Welcome to our Community.

If you cancelled the payment instruction on time, any payment made to us that that hasn't been forwarded to the super fund/s should be automatically refunded to your nominated bank account (as recorded with the SBSCH) within seven business days.

If the super was forwarded to the super fund/s, you will need to contact the super fund/s directly to arrange a refund with them.

Depending on how many super funds you need to contact, this may not be a practical option. Alternatively, the super guarantee (SG) legislation allows you to use the second super payment as a credit towards a future quarter's SG obligation.

You can do this if the contribution was made not more than 12 months before the beginning of the quarter that you want to apply the credit to. The late payments page on our website provides more information about this.

For more information about the Small Business Superannuation Clearing House, check out our website.

Hope this helps.

Thanks,

ChrisR

Super Clearing House used in error - doubled the payment to SuperChoice

AGM1949 — Wed, 11 Sep 2019 00:02:07 GMT

I have just changed from using the ATO clearing house because we have new Xero software that pays super directly to Superchoice.

I went through the regular ATO clearing house process and made the payment via BPay before I realised my error. I cancelled the Payment Instruction in the Payment Instructions section thinking that would cause the BPay payment to bounce back but it hasn't.

How do I go about getting the money back?

Thanks

Re: CLEARING HOUSE KEEP SENDING THE MONEY BACK TO EMPLOYER

RachaelB — Mon, 02 Sep 2019 01:13:47 GMT

Hi ,

Thanks for getting in touch again!

When a payment is returned to the SBSCH from a superannuation fund, an email is sent to the employer's nominated email address notifying them of this, and the reason that the payment was returned.

So yes, there is some degree of follow up, but this all depends on the reason that the payments are being returned. If there is a technical issue then it may still be under investigation.

If your former employer was late in paying the superannuation obligations due to a technical issue or any other reason, then they may be facing consequences including having to pay the super guarantee charge.

If you have already lodged an unpaid super query, then you can find out more about the steps that we take during our investigation process.

Hope this helps,

Rachael B.

Re: CLEARING HOUSE KEEP SENDING THE MONEY BACK TO EMPLOYER

kezra — Sat, 31 Aug 2019 08:06:10 GMT

RachaelB

I have lodged the form you mention. Doesn't the ATO have a record of payments made/payments returned. Don't you follow them up if you need to keep returning?

Re: CLEARING HOUSE KEEP SENDING THE MONEY BACK TO EMPLOYER

RachaelB — Fri, 30 Aug 2019 07:58:22 GMT

Hi ,

I'm sorry to hear that you've had a bad experience!

If the superannuation clearing house is sending money back to the employer, this may be due to a technical issue. You should first speak to your employer to find out what the difficulties are with the payments, to see if there is any way that it can be resolved with them.

Superannuation information is only required to be reported through the SBSCH on a quarterly basis, so this means that we may not receive the information for quite some time. The ATO does look into unpaid super queries, but you need to lodge one with us before we can investigate.

I hope this helps, but please let me know if you have any other questions.

Thanks,

Rachael B.

CLEARING HOUSE KEEP SENDING THE MONEY BACK TO EMPLOYER

kezra — Fri, 30 Aug 2019 06:09:41 GMT

I received super up until the 31st December 2018 but have not received superannuation since 1 January 2019 until the end of May 2019 when I left the company. Apparently, the SBSCHouse keep sending the money back for various reasons. I thought there were strict guidelines about paying employees super on time. How come the ATO don't follow up unpaid super?

Re: SBSCH over 19 Employees

RachaelB — Thu, 29 Aug 2019 02:35:48 GMT

Hi ,

Thanks for your question and your feedback!

The Small Business Superannuation Clearing House is available for businesses with an annual aggregated turnover of less than $10 million, or have 19 or fewer employees.

If your turnover is still less than $10 million, an extra employee shouldn't cause you to become ineligible for the SBSCH service.

However, if your turnover exceeds $10 million and you have 20 or more employees, then you may find that you are no longer able to report using SBSCH. If this is the case, then you may have to change across to reporting via other methods that meet SuperStream requirements.

I hope this helps,

Rachael B.

SBSCH over 19 Employees

JustinWare — Wed, 28 Aug 2019 08:34:15 GMT

We have been using SBSCH for a couple of years now and it works brilliantly.

We are looking at growing our business, but I have realised that to grow the business, it will take us above 19 employees if we hire someone else. Does this mean we need to change superannuation payment systems to be able to employ someone?

Re: ATO clearing house/lost super

kezra — Mon, 19 Aug 2019 05:57:56 GMT

phone number link: it's at the bottom of the page https://www.ato.gov.au/General/Online-services/Technical-support/Contact-us/

Re: ATO clearing house/lost super

kezra — Mon, 19 Aug 2019 05:58:52 GMT

I have a similar problem. I was being paid super up until December 2018 and suddenly it stopped. I no longer work there so I contacted my employer. Apparently, the ATO was sending the money back to the employer saying they could not match it.

THEN, my employer needed a special Key Number to access the small business super a/c. Eventually, my employer received it. THEN, the ATO told my employer the Unique Identification Number had changed - it was 2 digits out. FINALLY, on 8 August my super was paid into the small business clearing house and should have been in my super account today - which it isn't.

It is not "lost" super.

Ask your employer to ring the small business clearing house on Tel,1**TFN removed** to discuss your situation.

Also you need to lodge a "Report unpaid super contributions from my employer" form (I did this in early August but haven't heard anything yet) - here's the link https://www.ato.gov.au/calculators-and-tools/report-unpaid-super-contributions-from-my-employer/

If you go back to Superannuation (community) Answered queries - under super clearing house. Type "super clearing house" in the search box (up the top) and all the queries concerning employees not receiving their super will come up - it appears to be quite a frequent problem since last November. Good luck

Re: Employer super contribution receipts from SBSCH

KylieS — Mon, 19 Aug 2019 00:21:36 GMT

HI ,

We have sent you a private message, let us know if we can be of further assistance.

Thanks

KylieS

Re: 7 days to pay not long enough

Biggiesmalls — Wed, 14 Aug 2019 10:45:32 GMT

I'd speak to your account and see if they can give you more lead time. Depending on how complex your pay situation is hopefully they can give you an idea of how much your weekly payment would need to be

Re: 7 days to pay not long enough

Speakeasy_83 — Wed, 14 Aug 2019 05:30:01 GMT

Hiya. Thanks for the response . I don't usually get that much of a lead time from the accountant.

ATO clearing house/lost super

Shocker — Wed, 14 Aug 2019 04:30:53 GMT

Hello everyone, my boss pays my super through an ato clearing house and I have not received any super in over 12 months which now means my insurances got cancelled, my payslip says I was supposed to receive a certain amount but received nothing, he says it’s paid, I’ve tried looking for lost super, can’t find any contributions, what do I do?

Re: 7 days to pay not long enough

Biggiesmalls — Wed, 14 Aug 2019 03:58:25 GMT

So long as the correct amount is paid before the due date breaking up the payments shouldn't be an issue

7 days to pay not long enough

Speakeasy_83 — Tue, 13 Aug 2019 23:18:22 GMT

I want to break up larger super payments into smaller transfers over 4 weeks. Is this possible using the ato small business clearing house?

Re: Employer super contribution receipts from SBSCH

KylieS — Tue, 13 Aug 2019 00:04:01 GMT

Hi ,

Thanks for your question.

To get you the best information we are going to check with our technical people.

Thanks for your patience while we check this out.

KylieS

Re: How long does super take to clear?

ChrisR — Mon, 12 Aug 2019 05:01:28 GMT

Thanks for your question.

It depends on what clearing house your employer used as there are a number of them including our Small Business Super Clearing House (SBSCH).

If your employer is using the SBSCH and has provided us with all of the required information, payments may take up to seven business days to be transferred through ATO and super fund processes into your super fund account.

For further information, check out the Small Business Superannuation Clearing House page on our website.

Hope this helps.

Thanks,

ChrisR

Re: OnePath Masterfund ABN

JodieH — Fri, 09 Aug 2019 05:16:52 GMT

Hi ,

Thanks for your patience - we've just heard back from our specialist area who have advised:

There was a change to the ABN for OnePath Masterfund back in April. Members of this super fund should have received information in relation to the change and passed it on their employer to update their SBSCH records.

Old details
Fund Name: OnePath Masterfund
ABN: 53 789 980 697

New details
Fund Name: Retirement Portfolio Service
ABN: 61 808 198 263

Hope this helps, JodieH.

Employer super contribution receipts from SBSCH

GarryB — Fri, 09 Aug 2019 03:50:26 GMT

Hello SBSCH People,

Two amounts have been received from SBSCH, into a SMSF I process as tax agent and accountant. The details are, $138.34 received 4 July 2018 and $207.81 received 9 August 2018.

I have had no advice as to which Fund member is entitled to these amounts, there are four members in the Fund!

Hoping someone can help with this.

Cheers,

GarryB

Re: OnePath Masterfund ABN

JodieH — Fri, 09 Aug 2019 03:45:18 GMT

Hi ,

Welcome to our Community and we're sorry to hear of the trouble your having.

We've sent your query to a specialist area to see if we can get some further information for you and we hope to provide a response as soon as possible.

Thanks, JodieH.

How long does super take to clear?

kezra — Thu, 08 Aug 2019 06:11:59 GMT

My employer says that my super went to the Clearing House today. How long before it is showing in my super account?

Re: Payment Issues

KylieS — Wed, 07 Aug 2019 06:06:38 GMT

Hi ,

Thank you for your patience.

The information that we have received from the specialist area is that they are currently working on improvements to provide employers with more information regarding error messages.

We would also note that the employee would have received notification from their fund regarding the changes. A suggestion might be that they update you with any changes in the future; to save your valuable time and to save you experiencing any further issues.

Hope this helps

KylieS

OnePath Masterfund ABN

Frustratedau — Wed, 07 Aug 2019 05:51:14 GMT

Please advise if there really is a new ABN or USI for OnePath Masterfund. I have googled Superfund Lookup and double-checked the ABN & USI for said fund. They have matched exactly what is indicated on the employee’s super fund details. Yet when I tried over and over again to lodge a payment instruction, the same “cannot verify USI details” keep popping up. I noticed that comments on this ato community have mentioned changes to abn of both StatePlus and OnePath. Also the SBSCH website has posted old and new ABN for StatePlus, but is absolutely silent one OnePath MasterFund’s alleged new ABN. PLEASE HELP. This is really frustrating me.

Re: Payment Issues

KylieS — Wed, 07 Aug 2019 03:53:22 GMT

Hi ,

Thanks for your patience.

I am still checking on some of the issues that you experienced.

The advice that we have received is that you will need to pay the January to June period.

Thanks

KylieS

Re: non-resident employer

ChrisR — Mon, 05 Aug 2019 05:52:10 GMT

Welcome to our Community.

Whether you can make a super guarantee (SG) payment via a clearing house from an overseas bank account will depend on the clearing house and the overseas financial institution.

For example, when using our Small Business Superannuation Clearing House (SBSCH), payment methods include credit card, BPAY and direct credit.

You can read more about the Small Business Superannuation Clearing House on our website.

The SBSCH is one of a number of clearing houses in Australia. We recommend checking with your chosen clearing house how payments are able to be made.

Hope this helps.

Thanks,

ChrisR

Re: Payment Issues

KylieS — Fri, 02 Aug 2019 06:14:31 GMT

Hi ,

Thanks for checking I will follow this up for you.

Thanks

KylieS

Re: Payment Issues

Kei — Fri, 02 Aug 2019 03:39:08 GMT

Hi NicM,

Any update on this yet?

Regards,

Kei

Re: Small business clearing house and STP reporting

RachaelB — Fri, 02 Aug 2019 02:50:34 GMT

Hi ,

Thanks for your question!

is correct - SBSCH is a stand alone service, and does not have any relationship with Single Touch Payroll.

Whichever payroll solution you choose to use for STP reporting, your ability to access SBSCH will remain unchanged. You will continue reporting and paying SBSCH as often as you do currently, but there will be additional superannuation data that gets reported with each pay event under STP.

If you have not yet selected software for Single Touch Payroll, you can check out our list of no-cost and low cost solutions.

Hope this helps,

Rachael B.

Re: Clearinghouse EOFY deadlines

ChrisR — Thu, 01 Aug 2019 07:38:04 GMT

Welcome to our Community.

The rule that you are talking about isn't unique to the Small Business Clearing House (SBSCH). It is a rule that has been in place for a number of years and applies to many contributions, regardless of the method or channel used to make the payment.

Contributions are considered paid when the super fund receives them. If you want to read about it from an employer's perspective, you can check out the when to pay super and claiming a tax deduction pages of our website for more information.

If your employee wants to do some more reading, they can refer to the concessional contributions page. The reality is that it is up to the employee (not the employer) to keep track of contributions made on their behalf to their super account.

If you would like to have a more detailed read, have a look at Taxation Ruling TR 2010/1 which can be accessed from our legal database.

This Ruling considers a number of matters including the ordinary meaning of contribution, how a contribution can be made and when a contribution is made.

There is another similar thread that you can check out too:

Re: Salary Sacrifice Superannuation from June pay not paid into fund until July - Which financial...

Sorry we can't be of more assistance.

Thanks,

ChrisR

Re: Number of Employees

JodieH — Thu, 01 Aug 2019 06:47:59 GMT

Hi .

Welcome to our Community!

If you're referring to the number of employees for single touch payroll, its the number of employees you have regardless of their employment status.

Let us know if your query relates to something else so we can assist you further.

Thanks, JodieH.

non-resident employer

hoftanya — Wed, 31 Jul 2019 04:48:11 GMT

Is it possible for the non-resident employer to make SG contributions from an overseas bank account (the employer doesn't have an Australian bank account ) to a superannuation clearing house which then can pass the contributions into the employee's chosen fund. Employee's current super fund does not accept contributions coming from an overseas bank account.

Thanks

Tanya

Re: Small business clearing house and STP reporting

ariellead — Tue, 30 Jul 2019 04:34:31 GMT

I can't see how anything would change with SBSCH as it's independent of any other software.

The micro-employer software options don't require you to enter business banking details, simply the ability to file STP with each pay run.

Re: Number of Employees

ariellead — Tue, 30 Jul 2019 04:26:19 GMT

Which limit?

Employees are employees, their contracted hours aren't important from the perspective of how many employees you have.

Re: Payment Issues

NicM — Tue, 30 Jul 2019 03:06:13 GMT

Hi ,

Thanks for reaching out on Community.

We've raised your experience with our technical experts and we'll be back in touch as soon as possible.

Thanks, NicM.