All Tax professionals posts

Re: FBT and directors loan accounts

TaxedoMask — Thu, 27 Feb 2020 23:22:43 GMT

You are repaying the loan owed to the director by paying for an expense or providing some other non-cash item.

Sounds a-ok to me.

No FBT.

FBT and directors loan accounts

Margy224 — Thu, 27 Feb 2020 22:30:41 GMT

Hi,

I am trying to determine if a FBT benefit paid by a company director can be deducted from her directors loan account and not included in her personal tax return?

In this case the company owes the director and isn't a Div 7A.

Mygovid

Johng — Thu, 27 Feb 2020 22:01:44 GMT

At the most recent Tax Professionals Webinar, it was mentioned that you could purchase a phone for under $100 that could be used to download and operate the mygovid app using a wi-fi connection with no data plan required.

I have been unable to source a phone this cheap that has a full version of Android. The all have the Go version which cannot be used.

Every salesperson I have encountered at various stores does not understand the difference in operating systems.

Could someone please provide me with a list of smart phones under $100 that can be used for mygovid.

Re: MyGovId

KylieS — Thu, 27 Feb 2020 05:15:20 GMT

Hi ,

Thanks for your question.

We have been advised that this would not work for you.

KylieS

MyGovId

petermsgroup — Wed, 26 Feb 2020 21:42:55 GMT

Hi,

I've been asked if I can install an Android emulator on a corporate PC for MyGovId challenge.

Is this solution allowed?

Thank you

Re: MyGov V MyGovID - email address to register

matthewk — Wed, 26 Feb 2020 07:13:40 GMT

These are valid issues and the solution is obvious to everyone but the ATO. We should have had the ability from day 1 to change the email address. But I suspect that the ATO have designed the system where the email address is the unique identifier and thus will have great difficultly in changing things to allow for a change. How this could have been allowed by the various committees is beyond comprehension. Have they never heard of people changing employment, changing ISPs or email providers, had their mailbox hacked, been stalked, bullied, divorced or experiecned DV? Amazing lack of real world critical analysis of a system that is being forced on all taxpayers.

Re: MyGov V MyGovID - email address to register

Richard_J — Wed, 26 Feb 2020 07:03:59 GMT

Another valid question is 'what if you set them up using a busiess email and you leave the business.'? No more access to personal data?

A lot of staff here only have a myGovID for work purposes to date and many are not keen (nor should they have to) to divulge personal email addresses for this purpose.

All our AUSKeys were setup using work email addresses and come across when importing them in RAM.

Email addresses are not unique identifiers! They were never indented to be so and should not be used as such.

Re: RAM: Authorisation of Team

CLIFF-WISE — Wed, 26 Feb 2020 05:50:39 GMT

all in hand - thanks Ari

Re: RAM: Authorisation of Team

PhilS — Wed, 26 Feb 2020 05:16:31 GMT

Just confirming that as MelissaC has said, once we matched the exact name that the employee had registered with their MyGovID the authorisation process worked.

The Auskey migration didn't work for most employees as they were discrepancies in the their full names.

Re: RAM: Authorisation of Team

AriH — Fri, 28 Feb 2020 00:46:26 GMT

Generally your full legal name according to your identity documents will appear on Mygov ID. If your full legal name isn't showing in Mygov ID then you may need to increase your identity strength by adding identity documents that can be verified. More information is available on the Mygov ID website.

Hope this helps.

Ari

Re: charging GST

Bruce4Tax — Wed, 26 Feb 2020 04:32:50 GMT

Goverment bodies charge GST when they are registered for GST, and are making a taxable supply.

charging GST

RimaDalal — Wed, 26 Feb 2020 02:31:34 GMT

How do you determine when to and when not to charge GST between commonwealth government agencies

Re: Main residence CGT exemption

Bruce4Tax — Mon, 24 Feb 2020 22:00:20 GMT

How long does owner need to live on property, in order to obtain main residence CGT exemption?

If the property has not been a main residence previously, then exemption will be pro rata for period owner lives there.

As only one owner intending to live on property, is 100% main residence CGT exemption still applicable?

See above.

Would a "tenants in common" be any different?

Only that the percentage ownership is not autmatically 50% each.

Answers above may vary according to the specific facts, so you need to look at

https://www.ato.gov.au/general/capital-gains-tax/your-home-and-other-real-estate/your-main-residence/when-your-spouse-or-children-live-in-a-different-home-to-you/

and try to apply to your specif circumstances.

Re: Mygovid

KylieS — Mon, 24 Feb 2020 03:34:42 GMT

Hi ,

At this stage you will need to get your Medicare card changed to match all your ID to pass verification. Manual verification is something that is being worked on for the future for instances where for example people have changed their name.

KylieS

Re: REB.BR.0047 - DETAILS YOU USED TO ESTABLISH DIGITAL IDENTITY DO NOT MATCH AUTHORISATION REQUEST

KylieS — Mon, 24 Feb 2020 02:15:24 GMT

Hi ,

Check out this page on managing authorisations, if you haven't already tried it might be an idea to remove your staff and the add them back on.

If this doesn't work please contact our support line.

KylieS

Re: GST status on commercial business buidling a residence for employee

KylieS — Mon, 24 Feb 2020 01:18:59 GMT

Hi ,

Thanks for your patience while we looked into this.

You can’t claim GST on construction of the residence.

Even though you are leasing to an employee you still cannot charge GST on leasing residential premises.

KylieS

Main residence CGT exemption

TC8 — Sun, 23 Feb 2020 23:22:06 GMT

Two owners (joint tenancy) of a currently rented 5 acre property, including house.

One owner wants to move into 5 acre property.

How long does owner need to live on property, in order to obtain main residence CGT exemption?

As only one owner intending to live on property, is 100% main residence CGT exemption still applicable?

Would a "tenants in common" be any different?

Re: Self Education expenses

macfanboy — Fri, 21 Feb 2020 23:38:55 GMT

I have successfully claimed self-education expenses like these but as a % depending on the relevant topics.

Re: Self Education expenses

Bruce4Tax — Fri, 21 Feb 2020 22:49:55 GMT

Your starting point would be a letter from the employer explaining the relevance of a nursing degree to the employee in their current job, and the prospect of continued employment as a nurse after completion.

If that letter cannot be obtained, next best would be a letter from the employer confirming the relevance of particular subjects to current employment - there are precedent cases for this.

If the employee's real intention is to work somewhere else as a nurse after completion, then the ATO has a stronger position.

Self Education expenses

AllisonC — Fri, 21 Feb 2020 10:00:56 GMT

I have a client that is employed as a AIN (assistant in nursing) her daily duties in a aged care facility are:

Daily living, patient observations, taking blood pressure results and recording them, wound dressing. My client is under taking a degree is nursing where she has claimed on her tax return her fees that have been paid. The file is under ATO review, I have been speaking to the ATO employee regarding this and they have advised that is not related to her employment.

I have emailed the ATO regarding a brief description on the occupation and daily duties, as well as section 8-1 as my client is studying her degree in nursing to increase her knowledge and skill in her current employement, as well as expected increase in income with her current employer. The ATO replied back with study isn't relevent and example of personal carer at nursing home who provides just personal care to residents. Can someone clarify...

REB.BR.0047 - DETAILS YOU USED TO ESTABLISH DIGITAL IDENTITY DO NOT MATCH AUTHORISATION REQUEST

DebH — Fri, 21 Feb 2020 03:42:54 GMT

A number of staff members are receiving this error when trying to link their myGovID account to the Tax Agent in RAM.

The details they used to set up their myGovID's have been checked and double checked, middle names have been added to RAM and removed from RAM, accounts have been removed and new accounts created but they are still not able to link to the business.

Is there something I haven't tried?

Re: UNABLE TO DOWNLOAD MYGOV ID APP

Bruce4Tax — Fri, 21 Feb 2020 02:58:19 GMT

google search mygovid to get to https://www.mygovid.gov.au/

There is a link to App Store and Google Play.

Is the real reason that the phone or its operating system too old to access mygovID?

Is there a way around this so she can still transition from Auskey to myGov ID?

If all else fails, new phone.

Re: MyGOV Id - Machine Credentials on desktop software

KylieS — Fri, 21 Feb 2020 02:47:11 GMT

Hi ,

Thanks for your patience. Lots of instructions here for you but should fix the problem

When you revoke a machine credential, it doesn’t remove the keystore file. This is the file which is actually stored on your computer. The reason you are getting the password mismatch error is because you still have a keystore file at the location identified in the keystore path when you go to create your new machine credential.

The easiest way to resolve this, is to go into RAM, create a new machine credential, and then change the name of the keystore file in the ‘Keystore path’ field. When you go to create a machine credential, you only need to add or remove a character from the keystore name. The default is ‘keystore-new.xml’. Just change this to ‘keystore-new1.xml’ and then you can set a new keystore password.

What you should do next is locate your old keystore file (for which you have forgotten the password) and delete it. This will save any confusion for when you create a new keystore file. The best way to do this is to note the keystore path (when you create a new machine credential) and then locate the keystore file and delete it.

KylieS

Re: RAM

JoseGomez — Fri, 21 Feb 2020 01:08:10 GMT

Thank you

Re: RAM

KylieS — Fri, 21 Feb 2020 01:02:19 GMT

Hi ,

Your name needs to match across all of your identity documents in order to set up a myGovID.

If it doesn’t, you will need to contact your document providers to see if you can resolve the mismatch in name. For example, you may be able to update your Medicare card to reflect a change in name.

In the future, the myGovID app will support more complex identity verification. For example, by accepting a change of name document to allow for two last names.

KylieS

Re: RAM: Authorisation of Team

CLIFF-WISE — Fri, 21 Feb 2020 00:23:22 GMT

UNABLE TO DOWNLOAD MYGOV ID APP

jromeo3 — Thu, 20 Feb 2020 23:35:07 GMT

Hi,

We have a staff member who is does not have the App Store or Google Play on their phone and they are unable to find the myGov ID app using their app provider.

Is there a way around this so she can still transition from Auskey to myGov ID?

Thanks

Re: Problems with Mygovid security documents for married ladies

NateH — Thu, 20 Feb 2020 23:28:36 GMT

Hi ,

You only need a standard myGovID to access Online Services for agents, so only 2 forms of Australian ID are required.

You will be able to see all past history for your clients. myGovID only changes how you access the portal.

Thanks, NateH

Re: Multiple ABNs

NateH — Thu, 20 Feb 2020 23:23:17 GMT

Hi @ Kee2

The only other way to link them would be to contact the helpdesk and do it over the phone.

Thanks, NateH

Re: Machine Credentials

KylieS — Tue, 25 Feb 2020 23:03:33 GMT

Hi @JulietP

In reviewing the links above you can create your own password for machine credentials it does not need to be aligned to your MyGovID password. Remembering MyGovID essentially is all about the individuals own identity and can be used elsewhere and will be in the future even more so.

Machine credentials represent the business only, and don’t contain any individual user . The owner of the credential should create a unique password. When lodging using the machine credential, there is no requirement to interact with the myGovID.

Thanks for the query.

KylieS

Re: RAM Set up

JasonT — Thu, 20 Feb 2020 23:06:49 GMT

Hi ,

The error is an issue with the staff member's identity strength. They need to open their myGovID app and provide an additional eligible document.

The authorisation code should work once their identity strength is updated.

Thanks for your post and let us know if you have any further questions,

JasonT

Re: Returning to work

KylieS — Thu, 20 Feb 2020 22:16:28 GMT

Hi @Rangada,

There has also been some more information placed on your previous post.

KylieS

RAM

JoseGomez — Thu, 20 Feb 2020 12:41:48 GMT

I received and email Authoristion Request however when I put the Authorisation Code in it was rejected

with Error Code REB.BR.0606

I did notice my name on the email is my Full name (First Name, Middle Name plus two last names) however, in my MygovID user (even providing all the previous) It keep showing only my First Name and two last names only. Missing the Middle name.

Can you advise

Re: RAM: Authorisation of Team

JoseGomez — Thu, 20 Feb 2020 11:58:54 GMT

Good Night team,

Would it be easy to just change my name front the authoricer or calling Ram Helpdesk to get my name right in Mygov ID?

MygovID is showing only my first name and my authoricer employer use all my name.

Re: RAM problem with add new authorisation code

Mark1 — Thu, 20 Feb 2020 08:41:52 GMT

Normally that occurs when person who sent you the authorisation code sent the authorisation with a slightly different name. Check the name on the email you were sent giving you the authorisation code "Hi.xxxxx" xxxxx must be an EXACT match with the name shown in the mygovID app. If its not get that person to resend the code with your EXACT mygovID name - either by editing in Relationship Authorisation Manager or manually adding you again in that system to send you a new email.

This is my personal view; I’m an ATO employee who chooses to help out here in my own time

Re: MyGOV Id - Machine Credentials on desktop software

KylieS — Thu, 20 Feb 2020 06:53:59 GMT

Hi ,

Thanks for coming back to us will check into this further.

KylieS

Re: Samsung NOte 8

KylieS — Thu, 20 Feb 2020 04:14:12 GMT

Hi ,

This is a new one that we haven't heard of but try the following instructions that have worked for other issues.

This has worked for other users;

Ensure your device ‘time and date settings’ are correct for your region or set to automatic
Ensure your client’s device ‘language’ settings are set to English (Australia).

Once these settings are confirmed clear the cache and data as follows:

Open phone Settings
Select Apps
Select myGovID > Storage > Clear Cache and Data

Let us know how you go.

KylieS

Re: Returning to work

TaxedoMask — Thu, 20 Feb 2020 04:09:21 GMT

Yes, you can work part time or full time - nothing stopping you there (at least not in the tax acts).

Your employer still have to make super contributions.

RAM problem with add new authorisation code

wngzz — Thu, 20 Feb 2020 04:04:43 GMT

I received the following error message after enterring the authorisation code to add new business into my login.

The details you used to establish your digital identity do not match those provided in this authorisation request. Contact the person who authorised you. Error code: REB.BR.0047

I already added a few authorsation code into my login, and this is the only issue i had and unable to add. I also checked my MyGovID status and my identity strenth is Standard.

I needed to add this business into my login as soon as possible. Can someone helps? Thank you!

Returning to work

Rangadad — Wed, 19 Feb 2020 23:08:24 GMT

Hi, Iam 63 and have retired, taken out all my super, wondering if Iam able to return to part time work?
I hope this is in the right section. Thanks

Re: Lodging Old Returns via Practice Mail

Bruce4Tax — Wed, 19 Feb 2020 22:06:23 GMT

Can we lodge paper copies via ATO Online Services for Tax Agents, via Practice Mail? If so, how and what options should we submit this under?

Yes. Use Income Tax > Copy of returns

Our old software will let us prepare a return for 2013 and earlier years, but only supported lodgment via ELS so no longer works.

Check whether you can prepare ELS in the old year, then lodge PLS with the current year. That is how our software does it - back as far as 2002 only.

Re: Anyone else's Super Fund clients showing 18 May 2020 as due date on Osfa instead of 15 ...

ChrisR — Wed, 19 Feb 2020 06:36:06 GMT

Thanks for your patience while we got in touch with our technical experts.

We had a system issue which caused 2019 SMSF returns with a concessional due date of 15 May 2020 to be incorrectly given the due date of 31 October 2019. In order to fix this issue, any returns that weren't lodged yet were given a new due date of 18 May 2020 (the next business day).

In other words, we are well aware of it and you don't need to send an online message to us about this. For any of your SMSF clients that have this due date, it is correct.

Hope this helps.

Thanks,

ChrisR

Re: MyGovID

NateH — Wed, 19 Feb 2020 03:21:35 GMT

You can edit or remove existing authorisations in RAM. Step by step instructions are available at info.authorisationmanager.gov.au/manage-authorisations

Thanks, NateH

Re: Use mygov ID to access tax portal

Joachim — Wed, 19 Feb 2020 02:36:49 GMT

Thanks for addressing my doubt. Appreciate the support.

Re: Machine Credential - MyGov ID

NateH — Wed, 19 Feb 2020 02:12:17 GMT

Hi ,

myGovID is not just for accessing our online services. It is a way to prove your identity online and we wanted to make that as secure as possible. As mentioned myGovID uses the security features on your device and the app to ensure that your identity and information are secure. Machine creditials just authorises a device as opposed to an app containing your personal information.

Thanks, NateH

Re: Mygovid

rogere — Wed, 19 Feb 2020 01:13:50 GMT

I am still unable to pass the online verification to get my myGovid. Can you please tell me when will the ATO provide for manual exception verification? Thanks

Re: Mygovid problem

NateH — Tue, 18 Feb 2020 05:08:23 GMT

We've sent an email to the address your registered under to get more details so we can help resolve this for you.

Thanks, NateH

Re: Mygovid problem

OnBalance — Tue, 18 Feb 2020 04:46:35 GMT

Perhaps I have not made the issue clear, I have already completed the following steps, and spoken to ATO staff member on the telephone

Complete a proof of identity check with ATO staff member

Check the ABN of the business that you need to link with ATO staff member

Complete checks to confirm your association to the business with ATO staff member

Link the business, which triggers an authorisation request containing a code, received the code and linked as instructed by the ATO staff

Mygovid is still not working the staff member could not work out why and could not help me he was perplexed with the issue. I was advised an ATO staff member would telephone me I have not received a call

Re: Extend length of time logged into myGovIDapp

NateH — Tue, 18 Feb 2020 04:45:30 GMT

Hi and ,

To make the sign-in process for myGovID fast and simple you can select the ‘remember me’ option when you log in for the first time. As long as you are using the same browser you won’t need to enter your email each time you sign in. By choosing to use the ‘remember me’ option you also won’t need to type the four-digit access code into your phone, you will receive a notification, then all you need to do is click accept and you’ll be logged in.

Have a look at these pages for more information:

Hope this helps and let us know if you have any further questions.

Thanks, NateH

Re: Use mygov ID to access tax portal

NateH — Tue, 18 Feb 2020 04:38:26 GMT

Hi ,

We have answered this on your other thread.

If a user has multiple tax practices linked to their myGovID, then they can only access one practice at one time. However, they can easily swap between practices (without having to logout) by selecting the other Agent Numbers they have access to within the Online Services for Agents product.

Let us know if you have any further questions!

Thanks, NateH

Re: Mygovid problem

NateH — Tue, 18 Feb 2020 04:35:39 GMT

Hi ,

We can help put your nerves at ease as help is available every step of the way with your move to myGovID and RAM.

If you are operating through a trust, you’re considered a primary person and have done the right thing by calling us to link your myGovID to your ABN.

When you call, our staff member will:

Complete a proof of identity check with you
Check the ABN of the business that you need to link
Complete checks to confirm your association to the business
Link the business, which triggers an authorisation request containing a code. You’ll have 7 days to accept this request in RAM.

Once you’ve logged into RAM with your myGovID and accepted the request, the link is complete.

This information is available at info.authorisationmanager.gov.au/principal-authority

Thanks, NateH

Re: Client not appearing on Portal Client List

NateH — Tue, 18 Feb 2020 04:33:01 GMT

Hi ,

Apologies for the delay in getting back to you. There are a lot of different possibilities for what is going wrong for you, we'll need you to contact us on the registered agent line and somebody will be able to assist you to solve this.

Thanks, NateH

Lodging Old Returns via Practice Mail

AriOliver — Tue, 18 Feb 2020 04:31:32 GMT

Hi,

We have a client with 2009 and 2010 returns requiring lodgement.

Can we lodge paper copies via ATO Online Services for Tax Agents, via Practice Mail? If so, how and what options should we submit this under?

Rather than posting paper copies.

Our current software provider only allows lodgement of 2014 and later years.

Our old software will let us prepare a return for 2013 and earlier years, but only supported lodgment via ELS so no longer works.

Kind regards,

Ari

Re: Assigning a Machine Credential

NateH — Tue, 18 Feb 2020 03:40:38 GMT

Hi ,

Thanks for your patience while we checked this for you.

Machine credentials represent the business only, and don’t contain any individual user claims. The custodian of the credential will typically be the machine credential administrator (MCA) who created it. The custodian is responsible for the appropriate use and safeguarding of the credential.

If you require the ability to record or track who is using a machine credential, the best option is to incorporate the name of the user into the credential name. Please be aware that this will not create an individual user claim, but will enable you to track who is using it (where a machine credential is only being used by a single user).

Typically, individual user authentication is handled within the software itself.

Thanks, NateH

Re: myGov ID

NateH — Tue, 18 Feb 2020 03:37:13 GMT

Hi ,

Thanks for your patience while we checked this for you.

Let us know if you have any further questions!

Thanks, NateH

RAM Set up

jromeo3 — Tue, 18 Feb 2020 00:52:33 GMT

Hi,

I am the principal authorised person for our business and am setup with the relevant MyGovID access. I have attempted to transfer an Auskey users authority via RAM so they can access the ATO online services for our clients. I have one staff member that is unable to complete the migration as when they receive and enter the authorisation code they have the following error code: REB.BR.0074.

Can you please advise the issue this code represents and how to rectify so that the staff meember can be authorised for our tax practice?

Thanks

Re: Assigning a Machine Credential

KylieS — Mon, 17 Feb 2020 22:57:07 GMT

Hi ,

Thanks for coming back to us, we are going to check into this for you.

KylieS

Re: GST status on commercial business buidling a residence for employee

KylieS — Mon, 17 Feb 2020 22:03:43 GMT

Hi ,

We are happy to have a look into this one for you.

Thanks , ATO Community is here to help everyone make tax and super easier.

Everyone can share their knowledge and assist each other.

KylieS

Re: Problems with Mygovid security documents for married ladies

Opal — Mon, 17 Feb 2020 12:09:04 GMT

In regard to only needing 2 forms of ID to set up a standard ID that is fine. As a BAS Agent I believe we need a higher level to access client records. I am of the understanding that you will be able to see client records from the date you register forward but I will not be able to see any past history. Is this correct? As this is the information that my accounting association mentioned in their training video on the subject. If this is the case then I am sure there will be a few problems.

Re: Machine Credentials

JulietP — Mon, 17 Feb 2020 03:35:34 GMT

I went through the link given and installation is OK but its still not clear re the password. If you use the same email for the machine credentials as the MYGOVID shouldn't you use the same password? Will it work if another password is used?

Also, when using the machine credential in our software, will I have to log into the MYGOVID via the app and get an authorisation code to use the machine credential to get a prefilled report or lodge a return?

Re: Use mygov ID to access tax portal

NateH — Mon, 17 Feb 2020 00:36:00 GMT

Hi ,

We are still waiting on an answer to your first question but we can answer your second one.

To access any of our online services you need a myGovID with a Standard identity strength. We are developing a solution for people who are unable to achieve the standard identity strength which will be available in March. Have a look at our webpage about accessing our online services with a Basic myGovID which has some more information.

Thanks, NateH

Re: Extend length of time logged into myGovIDapp

sreddy — Sun, 16 Feb 2020 21:35:13 GMT

Thanks

I just want to re-iteratw, while the session timeout value might be the same as Auskey, Auskey is a single click "sign in" or maybe a page refresh and sign in... its a 10 second process really.
The time required to log back in via MyGovID on average is about a minute or more, when you consider sign in, confirm its your email > hit next, find your phone, unlock phone, load mygovid (wait for auth ID to load) hit accept, wait for the auth to flow back and the page to load.

Samsung NOte 8

BelindaP — Sun, 16 Feb 2020 21:19:21 GMT

Hi,

I have a user with a Samsung Note 8 who always has to restart their phone to use the myGovID app. Is this a known issue with Samsung??? It's not very practical for them to restart their phone everytime they need to use the ATO portal.

Re: GST status on commercial business buidling a residence for employee

MCA_Accountants — Sat, 15 Feb 2020 10:21:09 GMT

Probably best to post this in a different forum, this one is for tax professionals to assist other tax professionals.

Thank you for joining our Live Q&A

ColinWalker — Fri, 14 Feb 2020 06:27:35 GMT

Thank you for taking time out of your busy schedules yesterday to talk to us and help us understand how we can make the transition to myGovID as easy as possible for everybody. Understanding how myGovID and RAM is working for tax professionals is important to us.

We love being able to talk directly to you through our webcast and Community. We’re really happy with the way you participated and asked questions.

Please continue to use Community to ask questions and we’ll continue to reach out to you and keep you updated on all the issues that affect tax professionals.

You can watch the webcast and find more information on our website, the myGovID website and the Relationship Authorisation Manager website. You can also see the live Q&As from yesterday on the tax professionals board.

Re: Anyone else's Super Fund clients showing 18 May 2020 as due date on Osfa instead of 15 ...

ChrisR — Fri, 14 Feb 2020 06:02:03 GMT

Interesting. We will look into this one and get back to you.

Thanks, ChrisR

Re: MyGOV Id - Machine Credentials on desktop software

RL — Fri, 14 Feb 2020 04:29:06 GMT

Hi,

I have revoked my Machine Credentials as per your advice but when I tried to create a new machine credential and enter a new keystore password, I get an error message saying the new password does not match the old one which I have forgotten.

Thanks

Re: Trustee Comapnies

NateH — Fri, 14 Feb 2020 04:10:02 GMT

Hi ,

We’re sorry to hear about your client’s recent experience and understand this could be frustrating.

As a director of a trustee company, they have done the right thing by contacting us to link their business in RAM.

When a client calls, our staff member will:
•   Complete proof of identity check on the caller
•   Check the ABN of the business that needs to be linked
•   Complete checks to confirm their association to the business in registers such as the ABR or ASIC
•   Link the business which will trigger an authorisation request containing a code that needs to be accepted in RAM within 7 days

Once they have logged into RAM with their myGovID and accepted the request, the link is complete.

This information is available at on the RAM website - principal authority

Thanks, NateH

Re: Problems with Mygovid security documents for married ladies

NateH — Fri, 14 Feb 2020 03:37:20 GMT

Hi and

Thank you for your posts. We are continuously updating our digital products based on community feedback.

To setup a Standard identity to access ATO online services, you only need to verify two of the following four identity documents:

driver’s licence
Medicare card
birth certificate
passport

The option to increase your identity strength beyond Standard is not available, however this function will be added in late 2020. Currently none of the government services which use myGovID require a higher identity strength.

In future releases of myGovID additional documents will be available such as:

marriage certificates
change of name certificates
Australian visa

We have been engaging with the business community throughout the planning and delivery stages of myGovID. During the initial design phase of the app, volunteers from businesses and tax practitioners provided feedback on the product prior to releasing to the public. In addition, the public has the opportunity to provide their feedback through the myGovID website.

Re: Use mygov ID to access tax portal

Joachim — Fri, 14 Feb 2020 03:13:59 GMT

Hi thank you .

And if time permits could you have a look on the below as question as well.

Can an individual with ' Basic User Strength ' do the following tasks

View ICA/ITA accounts
View Pre-fill reports
Lodge BASs
Lodge Income Txa Returns

Only if you find time please let me know the answer.

Thank you

Re: MyGOV Id - Machine Credentials on desktop software

KylieS — Fri, 14 Feb 2020 03:09:18 GMT

Hi ,

When setting up your machine credential you’ll complete details on your keystore. This is where the machine credential will be created and stored on your device.

You’ll need a keystore password, however this is not an existing password but rather one you choose. Your password should have a minimum of ten characters and include at least one upper case letter, lower case letter, number and special character. You’ll also need to provide this password within your software either when setting up or authenticating.

If you forget your keystore password after you’ve created the machine credential, you cannot reset it. You’ll need to create a new machine credential (via RAM) and specify a different keystore path. This will let you to create a new keystore with a new password.

You may wish to cancel (or revoke) the existing machine credential, for which you have forgotten the keystore password.

KylieS

Re: Machine Credentials

KylieS — Fri, 14 Feb 2020 03:05:49 GMT

Hi ,

When creating your machine credential you’ll use the same email complete details on your keystore. This is where the machine credential will be created and stored on your device.

You’ll also need to provide this password within your software either when setting up or authenticating.

This page on machine credentials will give you a step by step guide.

KylieS

Re: Trustee Comapnies

Kee2 — Fri, 14 Feb 2020 01:13:32 GMT

Any answers yet?

We have also been queried by another client who is the director of a partner in a partnership. How is the ATO going to identify these people as being related to the trading entity?

Re: Problems with Mygovid security documents for married ladies

TaxedoMask — Fri, 14 Feb 2020 01:07:47 GMT

thanks for the heads up! Tax professionals and early adopters of the platform are the guinea pigs. Rather than conduct robust internal testing, releasing it to the public allows others to discover problems for them to solve later. I suspect it allows the heads of the ATO's tech departments / project managers, to say they have "delivered" on the project (either early or on time) without having conducted sufficient testing.

Based on the feedback, reviews and discussions I'm reading (from users / other tax professionals) - it sounds like the myGovID was poorly designed, implemented and communicated. The design needs to cater for variations and the realities of how professional services firms operate.

A number of practical and security considerations raised appear to have been ignored / thrown out the window - unsurprising given the frequent practice of assigning work to the lowest bidder. Whilst development on the fly and an "agile" approach may work for software development start-ups, I cannot see how this should be the practice for government organisations when upturning an industry wide process which deals with sensitive and personal data. Whilst I hope to be proven wrong, there is little indication based on the evidence.

It is all the more concerning given Auskey is to be turned off at the end of next month - I wonder if there would be an extension...

Ps. we should have some sympathy for the front line ATO staff who need to deal with the inevitable fallout.

Re: Offshore employees not able access mobile devices for myGovID

KylieS — Fri, 14 Feb 2020 01:03:30 GMT

Hi ,

The employees will need access to a mobile phone to access myGovID, there is no exception.

KylieS

Re: myGOV ID

KylieS — Fri, 14 Feb 2020 00:47:31 GMT

Hi @kalsii07,

myGovID will work on smart devices using software iOS10.

This is a work around that has been used by other users.

Ensure your device ‘time and date settings’ are correct for your region or set to automatic
Ensure your client’s device ‘language’ settings are set to English (Australia).

Once these settings are confirmed clear the cache and data as follows:

Open phone Settings
Select Apps
Select myGovID > Storage > Clear Cache and Data

Set up myGovID again using the same email, personal details and Identity documents that you used previously (try using an alternate internet connection that is strong).

KylieS

GST status on commercial business buidling a residence for employee

Alluc123 — Thu, 13 Feb 2020 23:43:10 GMT

Hello

I work for an NTER company.

We are currently building a residence at one of our rural locations to house an employee.

We are not in the business of building residential or commercial properties.

Can we claim the GST on the decommissioning of the old residence and the building of the new residence.

The residence will only have an employee resdie there and will never be commercially rented out.

Thank you

Alluc

Re: myGOV ID

kalsi07 — Thu, 13 Feb 2020 09:12:31 GMT

Hi Nicola,

Thanks for your reply.

My iphone 5 has iOS 10.2.1 (14D27)

my Gov Id should work on this.

Please advise

Re: MyGOV Id - Machine Credentials on desktop software

KylieS — Thu, 13 Feb 2020 07:49:55 GMT

Hi ,

We will check it out for you.

KylieS

Re: Machine Credentials

BreeH — Thu, 13 Feb 2020 07:46:07 GMT

We'll look into this and get back to you as soon as we can.

Problems with Mygovid security documents for married ladies

Jonbuff — Thu, 13 Feb 2020 06:58:20 GMT

Why is there no warning to married ladies to not use your birth certificate if their name differs. As this will lock up the security system on the MygovID app and you have to uninstall and start again. I have spent hours on setting this up. Finally got in to ATO site using the MygovID, which was prompting me to increase by ID status. So I did. The only option given, was to load up my birth certificate. Could not use Medicare card. Had already used Drivers License and Passport. And whammo did as asked and the app on my phone is locked. ATO advised to uninstall and start again. Why can't it use a marriage certificate?

Re: Mygovid

KylieS — Thu, 13 Feb 2020 06:12:40 GMT

Hi ,

It is something that we are looking into for the future.

KylieS

Re: Extend length of time logged into myGovIDapp

KylieS — Thu, 13 Feb 2020 06:08:03 GMT

Hi ,

We will check this out for you.

KylieS

Re: Multiple ABNs

Kee2 — Thu, 13 Feb 2020 05:59:25 GMT

Hi Nate

Actually in the Webinar there was mention of a paper form for clients

Re: Client not appearing on Portal Client List

KylieS — Thu, 13 Feb 2020 05:58:38 GMT

Hi ,

We will look into this and get back to you.

KylieS

Machine Credentials

JulietP — Thu, 13 Feb 2020 05:58:00 GMT

After we get the MyGovID set up for the staff and link them in RAM to the practice, we have to then set up Machine Credentials. Does the password for the Machine Credential have to be the same as the My GOV ID?

Its not clear in the instructions how the interface with the credential and the MYGOVID is going to work. Also, when using the machine credential to request prefills and lodge returns, do we have to use the App to get some sort of authorisation? Again, I can't find anything about how this will be used.

Re: Extend length of time logged into myGovIDapp

Anna3 — Thu, 13 Feb 2020 05:21:34 GMT

Re: MyGovID

NicolaC — Thu, 13 Feb 2020 05:14:15 GMT

my previous answer wasn't very clear, I have just edited it. If you buy a smart device for work purposes, you may be able to claim a deduction.

Is that more helpful?

Re: Mygovid

rogere — Thu, 13 Feb 2020 05:13:11 GMT

I have been a tax agent for 30 years. Will the ATO provide manual verification for minor inconsistencies on the existing proof documents ie some form of transitional arrangement to assist tax agents instead of sending them off to another government agency. Afterall, mygovid is only a user id to access the government online systems, not a national identity card.

Re: Multiple ABNs

NateH — Thu, 13 Feb 2020 05:07:50 GMT

You can be linked with up to 499 ABNs in RAM. Select up to 60 ABNs at a time when using Link my business. To link more ABNs, repeat the process. Future releases may allow for more than 60 businesses to display.

Thanks, NateH

Re: Use mygov ID to access tax portal

KelbeM — Thu, 13 Feb 2020 05:04:15 GMT

We have escalated your question to our technical experts and we will get back to you soon.

Thanks

Kelbe

Re: MyGovID

ChrisR — Thu, 13 Feb 2020 05:00:26 GMT

Thanks for your reply.

For security reasons, you shouldn't allow someone else to log in to your myGovID and they shouldn't let you log in to theirs.

If you want to use myGovID on more than one compatible smart device. Once you've set up your myGovID on one device, you can install the myGovID app and be logged in to it on multiple devices. You'll need to verify your identity documents again with the same email address when installing the myGovID app on another device.

For more information, you can check out the Need help? section of the myGovID website.

Hope this helps.

Thanks,

ChrisR

Re: Extend length of time logged into myGovIDapp

sreddy — Thu, 13 Feb 2020 04:59:23 GMT

We have set FaceID / Thumbprint access on our phones so it automatically logs into the MyGovID App.

As to session timeouts is there any chance these can be extended.... right now we are resorting to 3rd party "auto refresh" / "keep alive" extenstions which raises security concerns of its own.

Re: myGov ID

KelbeM — Thu, 13 Feb 2020 04:59:20 GMT

We have escalated your question to our technical specialists and will get back to you soon.

Thanks

Multiple ABNs

Tully — Thu, 13 Feb 2020 04:58:39 GMT

Can you please provide a link to the page you mentioned on the webcast - where ATO is going to help taxpayers with multiple ABNs to authorise them all and delegate en masse.

Re: Client not appearing on Portal Client List

TraceyShenton — Thu, 13 Feb 2020 04:56:26 GMT

Hi,

I am the main tax agent and have been for 10 years. Nothing has changed with this client.

Re: RAM - Linking ABN's

KelbeM — Thu, 13 Feb 2020 04:55:53 GMT

Hi ,

We will send you an email to chat about this further.

Thanks

Re: Why not desktop like everything else?

NateH — Thu, 13 Feb 2020 04:53:02 GMT

myGovID uses security features in the app and your device to protect your identity and information which creates a more secure solution than a desktop option.

Thanks, NateH

Re: How do I get access with different document names?

NicolaC — Thu, 13 Feb 2020 04:52:53 GMT

your name needs to match across all of your identity documents in order to set up a myGovID.

In the future, the myGovID app will support more complex identity verification. For example, by accepting a change of name document to allow for two last names.

NicolaC

How do I get access with different document names?

khenry — Thu, 13 Feb 2020 04:51:42 GMT

I got married a few years ago and changed my name so my license has a different last name to my Medicare card. My colleage said that you need to add your documents to the app to get verified and I’m wondering if this going to cause problems when I sign up?

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