How do I know if I have already set up myid? I have tried linking myid to mygov using "existing customer" and "new customer" but I keep getting an error message "unable to verify". My personal details were entered accurately and do not know why I cannot log in or create a new account. I tried months ago and got nowhere and now the same experience today. Very frustrating.
Hi @JennyButler
Sounds like you need to follow this up with the team at myID. You can get in touch with them by phone using the link.
The ATO doesn't have control over the back-end of myID.
Hi @JennyButler
Sounds like you need to follow this up with the team at myID. You can get in touch with them by phone using the link.
The ATO doesn't have control over the back-end of myID.
24 Aug 2025 · 2 min read time
2 Dec 2025 · 3 min read time
24 Aug 2025 · 3 min read time
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