Our ATO Community is here to help make tax and super easier. Ask questions, share your knowledge and discuss your experiences with us and our Community.
When you’re working out your tax and super, you want to make sure you make the right decision. Based on your feedback, we’ve developed this guide to explain icons you’ll find on our Community to help you do just that.
A single Google search can return millions of results on tax obligations, superannuation, small business reporting and managing your student loans - but how do you decide what information is right?
We use the ‘ATO-certified’ tag to help you identify technically correct information:
Responses that have been ‘ATO-Certified’ have been reviewed by our Support team and:
What does this mean for you? You can use ATO-certified answers to help you make decisions and manage your tax affairs – just remember to check what date the answer was posted and check our website to make sure it’s current and applies to your situation.
A ‘solved’ tick shows that someone – either the original poster or our Support team – feels that the reply answers the question or solves the problem. You don’t need to wait for us – if someone posts a reply that answers your question, hit that green “Solved” button to let them know they helped! You can usually see it just below the title of the post on the right, or in the teal banner at the top of the answering post.
Our Support team checks all ‘solved’ questions to make sure that the answers are technically correct and to add an ‘ATO Certified’ where they can, but you should always keep in mind that your situation may be different.
Knowledge Base articles contain information certified by the ATO on a specific topic, usually drawn from member questions, comments or responses. Knowledge Base articles can also be written by Community Support, Community Moderator or a Community Manager if we see that certain topics are causing confusion amongst members.
If you spot any out-of-date articles or think we need to clarify some points in our Knowledge Base, or if you just have a suggestion for a new one, let us know by sending us an email.
Our Community is your Community – we love reading your questions and seeing you help each other out! Where we can, we try to wait a little while to see what answers Community members are able to provide one another without us stepping in.
If we see questions with incorrect information, or where other members haven’t been able to provide a response, we’ll try to get back to you within 24 hours during the business week.
Sometimes, we need to ask specialist areas for help to make sure you get a full, complete answer – when this happens, we’ll usually post a quick message to let you know that we expect to get back to you soon.
We do our best to make sure that everyone has all the information they need to make decisions about their tax and super affairs – but we’re here to provide general information.
Please remember that we can’t answer any questions about your personal tax account (including how any returns or other documents are progressing). We take the safety of your personal information very seriously, and we advise against sharing private information in a public forum.
If you need to discuss something sensitive, or if you’d rather not ask something here on Community, there’s a range of different ways you can contact us – by phone, live chat, social media and by post.
If you need advice tailored to your specific circumstances, you can:
Thanks for joining us!
Hi @AmandaE - could I also suggest that users asking questions think carefully about their Subject Line and include a clear topic. For example, instead of just a single word, such as "Redundancy" (which could cover many things), say "Employment Termination Payments and Redundancy". This would make it easier for others in the Forum to reply with their advice.
Kym Yeoward CPA, Darwin
Are answers on the ATO Community to be based solely on tax law?
By reference, to the post on initial repairs I took a somewhat practical approach and suggested that a tax accountant be approached.
The Financial Review used to ask some 10 Tax Agents to prepare a reasonably simple individual tax return.
There were different answers - some were wrong but often an Agent ,makes a judgement call.
In another post, I suggested that a Quantity Surveyor be engaged.
This once again was a practical response where one is acting in the best interests of the taxpayer and providing beneficial information to a wider community.
Any Comments would be appreciated.
Great question! We administer tax and super law, but we know that sometimes the best outcome might be resolved by working with other agencies, industries or professionals.
If the best outcome for someone means we need to ask them to contact another government agency, or as you suggested, to talk with a surveyor to work out the value of a property, we will make sure we provide this information and we'd absolutely support you doing this as well.
However, we don't support off-topic enquiries on our board, and we can't allow people to solicit work or provide financial services in line with the rest of our moderation guidelines. So if you think it's in the member's best interest to suggest they see a surveyor, we're 100% on board; if you were to tell someone to see a particular business, we'd ask you to review and possibly remove your post.
Hopefully that all makes sense! Thanks for checking in - we value and appreciate your thoughts and feedback