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employee tax file number is not sending in weekly ATO report

I'm new

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I have a new employee, entered her tax file number in MYOB.  All accepted.  But when the report is sent to ATO it is left off.  Her pay details there fore are not going through to ATO.  As far as I can see all details have been set-up same as other employees.  Not sure what is going on.

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Former Community Support

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Hi @KSinclair 

 

It appears the way MYOB is functioning may be the issue. I would check the TFN is correct. However contact your Digital Software Provider (DSP) to start with. Our reporting guidelines  for STP is a useful reference too.

 

 

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Most helpful response

Former Community Support

Replies 0

Hi @KSinclair 

 

It appears the way MYOB is functioning may be the issue. I would check the TFN is correct. However contact your Digital Software Provider (DSP) to start with. Our reporting guidelines  for STP is a useful reference too.