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I am the principal authorised person for our business and I'm now setup with the relevant MyGovID access. I have attempted to transfer an Auskey users authority via RAM so they can access the ATO online services for our clients. Once they receive and enter the authorisation code they have the following error code: REB.BR.0604.
Can you please advise what this code means and why they cannot accept and be authorised for our tax practice?
Most helpful response
ATO Certified Response
on 3 February 2020 10:31 AM
Error code REB.BR.0604 relates to the authorisation code being entering incorrectly. We have some options on how you can fix this:
If you're still having trouble you may need to get in contact with our RAM helpdesk.
Has the person you are authorising set up their own myGov ID?
This page might help you get set up if you havent already seen it already? https://www.ato.gov.au/General/Online-services/Tax-agents/myGovID-and-RAM-for-tax-professionals/?=re...
Yes, the person had set up their own MyGovid prior to this.
Thanks for the link I've reviewed this (and many others) but nothing found explains the problem. Surely the purpose of the Error code should be to identify what part of the authorisation is breaking down?
I have the same error code.
Is the users MyGovID email address the same as the one the authorisation code was send to?
My code was sent to my work email(using migration from AUSKey), though I already have a MyGovID using my personal email address. Considering this system is not workplace specific I believe a personal email address is appropriate after reading https://community.ato.gov.au/t5/Tax/myGovID-and-RAM-for-tax-professionals/ta-p/32023
Yes the user already had setup with their own personal email address which was different to the Auskey migration email (work email). My understanding of the page you linked was that this shouldn't matter. To quote:
What email address should I use to login?
The email you use to set up and login to your myGovID must belong to you. It shouldn’t be a shared email. It’s important to remember that your myGovID is unique to you, not your employer if you change jobs.
You can link your business, or be authorised in RAM, using a different email address to the one used to set up your myGovID.
I'm thinking that the Authorisation code is linked to the email it is sent to, so if you sent it to their work email address it wont work on their MyGovID because it is attached to a different email address.
You could try sending the Authorisation to their personal email address they are using for MyGovID. I haven't tested it myself though.
Please report back if this resolves the issue.
I've got the same error and all my details are correct and I am entering the code in the email correctly.
Any updates on why this is still a problem for people trying to respond to being authorised?