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Last updated 21 Aug 2026 · 555,160 views
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Need to link your myGov account to the ATO? We’ve put together a simple guide to help you through the process.

Step 1: Check your myGov sign in options

Before you can link the ATO to your myGov account, you’ll need to make sure you’re using one of our supported sign in options.

We recommend using myID, the Australian Government's Digital ID app. myID provides a more secure sign in option and can help simplify the linking process.

You’ll need to set up your myID to a Standard or Strong ID strength. If you can, we recommend setting up a Strong myID for the highest level of protection and to help streamline the linking process. The myID website has helpful tips for setting up your identity strength.

For your security, you can't use Answer a secret question as your sign in option when accessing our online services. If you’re currently using this, you'll need to upgrade your myGov sign in option before linking.

Step 2: Linking the ATO to myGov

Once you've signed in to myGov:

  • go to View and link services

  • select Link next to Australian Taxation Office

  • agree to the terms and conditions of use

  • enter or confirm your personal details

  • answer questions to confirm your identity.

When linking online, you may be asked questions about a range of topics to confirm your identity. The questions you’re asked will be based on the info the ATO already has about you.

This could include:

  • your bank account details

  • a super account statement

  • a notice of assessment

  • a Centrelink payment summary

  • investment information

  • a PAYG payment summary

  • your TFN application

  • your ATO payment plan

  • a tax return or BAS

  • your most recent payslip.

If you’re unable to link the ATO to myGov

If you experience an error or need help to successfully link your account, check out our Help and support page for further guidance.

If you can't confirm your identity online, we will let you know during the linking process what to do.

If you’re having trouble accessing ATO online services

We have some other articles that can help:

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Liked by HungVong, farahwilliam45 and 11 others
Billy993
17 Sept 2026

Tried updating and uploading proof of identification for myid and I’ve called multiple times to try update my details but phone keeps hanging up on me. I’ve got my updated birth certificate by myid is only accepting change of name certificates in the ACT, NT, SA and TAS at the moment so how do I upload proof because I’m in nsw

KaraATO(Community Support)Community Support
18 Sept 2026

Hi @Billy993,


Check whether you have any other identity documents that already show your new name. If so, you may be able to use those documents to set up or strengthen your myID.


If you've already verified a document and are now unable to verify additional documents because of your name change, you'll need to contact the myID support line. It may help to try calling at different times throughout the day.


You can use other approved Australian identity documents that show your new name, such as a driver's licence, Medicare card or Australian passport. If applicable, an eligible marriage certificate can also be used.

martcole(I'm new)I'm new
18 Aug 2026

The link to create won't open!! The link to my ATO individual logon is timing out from the UK again....

PollyATO(Community Support)Community Support
21 Aug 2026

Hi @martcole,


If you're experiencing timeout issues accessing your ATO online services from the UK, there are steps you can take to resolve this. If you didn't update your sign in method before leaving Australia, you may be able to recover your account using myID.


If you can't access myID due to not having the correct identity documents, you'll need to speak to us.


We understand that it can be difficult trying to reach us while overseas. If you're trying to lodge your tax return, there are alternative ways to do this.

alrac
13 Aug 2026

Hello,

I've been trying to call the individual enquiries line, 132861 and keep getting cut off as the line is busy. I've read that the line operates from 8.00am - 6pm. Is this Eastern States time zone? (I'm in WA). Thanks.

JayATO(Community Support)Community Support
17 Aug 2026

Hi @alrac,


It's 8 am - 6 pm local time. The queues are really busy at the moment you might have better luck as close to 8 am as you can get.

justinmaster86
12 Aug 2026

Super frustrated with the calling system as I work 10-6 on weekdays so I only have the first hour (8-9am) to get the call done. I already called at 8:02 and they still said the wait time is more than 45 minutes. Waited for 15 minutes then they updated me saying I have progressed which gave me hopes up then continued to repeat that for the next 30 minutes. Why cannot have the line operate 24/7 then I can easily get the linking done on the weekend.

MarDez94(I'm new)I'm new
10 July 2026

Hello there ATOCommunity! I have recently run into a pickle. I recently have tried to connect my MyGov account to the ATO services. I keep running into an error code:ICI.001. A little bit of background, my “MyID” strength is at standard and I do not have any other supporting documentation such as an immicard or an AUS passport because I have recently launched my 820 partner visa. I have tried to get on the line but I am guessing because its tax season it is hard to get on with someone. If anyone can help me find a way to link my account that would be muuuuch appreciated! Thanks in advanced!

Ashleylyates(I'm new)I'm new
8 July 2026

Hey,

I am trying to link the ATO to myGov account for the first time, but it is coming up with the error message “call us to complete the linking process. Error: ICI.001”


I have called 4 times and can still not get through, just to be told “we are experiencing high demand. Sorry we can’t help” and the call disconnects. I’m pretty much at my wits end with this and not sure what to do.


Can anyone please help?

Liked by alrac and Ashblade13
KaraATO(Community Support)Community Support
10 July 2026

Hi @Ashleylyates,


If you're getting that error is either because:

  • the system was unable to verify the details, or
  • you're ineligible to link online.

This means you won't be able to link yourself and you'll need phone our individual enquiry line to complete the process.


I'd recommend having identification details available before calling as it may help confirm your identity.


These include:

  • your TFN
  • personal details held by the ATO
  • info from recent tax returns or ATO correspondence.

The phone lines are busier at the moment, due to tax time. I'd recommend trying to phone at different times throughout the day.


If you can't access your online services, you can lodge using:

Ashblade13
6 Aug 2026

Im in the same boat. Its frustrating when you try and call and time and time again, cant get through. We have tried to call, tried to email, why have a portal that says ring, and when we ring just get told high demand and call ends on us, every time. 5weeks I've been waiting and I've lost all faith in the government now.

HungVong(Newbie)Newbie
5 July 2026

Hi there,

I am attempting to link the ATO to my myGov account for the first time, but I am receiving the following error message: "Details provided do not match ATO records" (Error code: TVLDOC.002).

Upon reviewing my old TFN application, I realized that I accidentally submitted the wrong passport number. 

I have tried linking my ATO with myGov again using both my actual passport number and the incorrect one that I originally submitted, but the system continues to display the same error. ("Details provided do not match ATO records")

Could you please advise me on how I can update my passport number in the ATO records, and how I can link my ATO to myGov account?


Thank you for your assistance.

Sincerely,

Liked by Florian
KaraATO(Community Support)Community Support
6 July 2026

Hi @HungVong,


The error code TVLDOC.002 indicates that the details you entered don't match the records we hold. This can happen if the passport info held by us is different from the passport details, you're entering when trying to link your account.


You'll need to phone our individual enquires line to update your records before attempting to link your myGov account again. Once your details have been updated, you can try linking the ATO service through myGov.

Liked by HungVong
SusyQ(Newbie)Newbie
17 Oct 2025

Hi I have being trying to link my mygov account to ato. Every time I try using PORO to enter my info it locks me out. I use the bank account number and super number I have always used but it will not accept it. Can I do this another way as I wish to lodge return online. I never had any trouble last year but I have being trying this for the last two weeks. Help!

Liked by Marshal and farahwilliam45
RachelATO(Community Moderator)Community Moderator
20 Oct 2025

Hi @SusyQ,


First, make sure the details you're entering match exactly what we have on file. For example, the bank account number must be the one your refund was paid into or that you used to pay a tax debt. Your super account number must be from a fund that reported to us in the last financial year.


If you’ve changed banks or super funds recently, or if your fund hasn’t reported yet, that could cause the mismatch.


If PORO keeps failing, you can try linking using your notice of assessment details instead. You’ll need your full name, date of birth and TFN and the reference number from a recent notice of assessment (from within the last five years).


If that still doesn’t work, you might need to call us to verify your identity and get help linking your account.

Liked by farahwilliam45
Danmc(Newbie)Newbie
12 Sept 2025

I'm at my wit's end trying to link to mygov.


I really wish there had been a warning saying 'using myID offers no advantage but endless headaches'.


I'm trying to re-link my ATO with myGov after hours of trying to figure out what was wrong with myID as all I got was it's not strong enough even though I had used it to login to submit my taxes.


I keep getting told my superfund details are wrong, I have no centerlink account, I don't have a chess account for dividends, I don't know how to see my notice of assessment without logging in, and my employer hasn't provided a payg summary in 6 years.

On-top of that every time I've tried to call to get a linking code so I stopped getting blocked for 3 wrong attempts. I get a message that too many people calling, no call back option not even a hold option just 'bye'.



Liked by spbllX13, Marshal and 2 others
RachelATO(Community Moderator)Community Moderator
17 Sept 2025

Hi @Danmc,


You'd only require a strong myID to link to the ATO, if you've previously set a Strong Online Access Service. If this is the case, and you're now unable to achieve a strong myID, you'll need to contact support to change this.


Otherwise, you can access our online services with a standard identity strength. You have two main options. You can relink using a linking code (we can issue one to you) or by answering questions about your tax record.


If you want to try and link yourself, you’ll need to answer 2 questions from your tax record. The information needs to match what we have in our systems. If any of these are incorrect or unavailable, you’ll get blocked after 3 attempts. If you're blocked or can't answer the questions, you’ll need to call our individual enquiries line to get a linking code.


The phone lines are busy; you could try calling later in the week and closer to the start and end times for the day. We’re taking calls from 8am to 6pm, Monday to Friday.

Liked by farahwilliam45
Aquan(Newbie)Newbie
1 Aug 2025

Hi ATO, I logged into mygov and tried to link ATO service. When I filled the TFN and personal details then submitted , the system page showed " Call 132861 for assistance. Error code: PAB.DE.0009".

I called and waited more than 45 minutes, but nobody answered it and automatic disconnection.

Please help urgently, I need to settle TAX RETURN 2024-2025.


thanks,

Aquan

Aug 1,2025

Liked by farahwilliam45
Anneke(I'm new)I'm new
28 July 2025

Hi ATO, I have logged into mygov and tried linking my ATO account. I keep getting the error that the bank details I filled in are not corresponding to those on file. In order to check which bank details ATO has on file and possibly correct them, one needs to have their MyGov account linked to ATO...so it's a catch 22.


When then calling the ATO for a linking code, I keep getting hung up on as they do not have anyone to answer the phone. Can you let me know how else I could get the linking code?

BrookeATO(Community Support)Community Support
28 July 2025

Hi @Anneke


If a linking code is the only option for you to link your myGov with the ATO, the only way to get one is to call us.


We know it's busy in the contact centre this time of year and sometimes it's tricky to get through. But, if you try calling our individuals line as close to open and close time as possible, it may reduce holding times. Our contact centre is open Monday to Friday, 8am to 6pm.

AWAW(I'm new)I'm new
24 July 2025

Hi ATO team,


Im trying to link myGov to ATO, in the question about Dividend statement, may i know what "investment reference number" is exactly referring to? Is that the Holder identification Number or something else?


Thanks.

BrookeATO(Community Support)Community Support
28 July 2025

Hi @AWAW


Your investment reference number should be listed on your dividend statement (from the last 2 years) or on an email or letter from your investment body. If you're unable to locate your investment reference number, you should select a different question to link with.

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Linking the ATO to your myGov account | ATO Community