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Re: Struggling to find a reliable tax agent

Initiate

Views 400

Replies 5

Hi there,

 

I've been trying to get my taxes done since early Dec and I am having a lot of trouble with tax agents. With each of them, I have communited clearly the components that will be in the return (sole trader income & expenses, cash account interest, and CGT plus forex gains) and the main problem is the tax agents give me timelines and then go AWOL once the tax return is past due

 

The tax return is required for a home loan application, so I've been clear to communicate that requirement and that I am looking for a quick turnaround.

 

The first told me it would be done by Dec 20. I didn't hear any updates so on the 21st I reached out for a status update and they told me they were now closing until January 11th for the holiday season. So I told them to stop work and I would find someone who was opening earlier in the new year.

 

I then had a phone call with another agent who were also closing for the holidays, but reopening on the 4th so I told them about the situation and how urgent the tax return had become due to the issue with the first agent. I signed up with them but when their offices reopened on the 4th -- nothing. I rang them on the 5th and got all the usual lines about "We just came back yesterday" and seemed to conveniently forget everything we had spoke about pre-Christmas in terms of the urgency of the return and how I'd need it picked up as soon as they reopened.

 

After this, I ended up finding another tax agent who promised me a 7 day turnaround at a higher cost. I paid the higher fees (and again communicated very clearly with them the components of the ITR). The due date was Jan 14th, and I've still not seen a single shred of work from them. I have been checking in with them almost every day since the 14th and they always tell me "It will be done today"... rinse and repeat.

 

I am living in a hotel while I search for a property, but I have been stuck here for over a month because of these tax agents who are not delivering what they promise. I'm at my wit's end now and I don't understand why it so difficult to have my taxes done. Especially considering that I have already laid out most of the work in spreadsheets that have exports from Xero, Schwab and TransferWise. I do believe the issue that they are getting tricked up on is the forex gain calculations, but again I stress that I communicated this component on day one with each of them.

 

What can I do now? I am feeling like a prisoner in this hotel and no one will help me with my taxes so I can get my home loan and get out of here.

1 ACCEPTED SOLUTION

Accepted Solutions

Most helpful response

ATO Community Support

Replies 4

Hi @isoconfused,

 

That is so frustrating for you. The only ideas we can offer are ones that you have probably thought of like seeing if an agent advertises that they specialise in what you need or using agents recommended by someone.

 

If you feel that these agents are doing the wrong thing then the course of action available to you is to report the Tax Agent/s to the TPB.

 

The Tax Practitioners Board (TPB) is a national body, independent of the ATO, responsible for the registration and regulation of tax agents. 

 

They will advised you further on any possible resolutions to have the return submitted promptly, so that you can move forward with obtaining your loan.

 

Links

Tax Practitioners Board - Contact us

5 REPLIES 5

Most helpful response

ATO Community Support

Replies 4

Hi @isoconfused,

 

That is so frustrating for you. The only ideas we can offer are ones that you have probably thought of like seeing if an agent advertises that they specialise in what you need or using agents recommended by someone.

 

If you feel that these agents are doing the wrong thing then the course of action available to you is to report the Tax Agent/s to the TPB.

 

The Tax Practitioners Board (TPB) is a national body, independent of the ATO, responsible for the registration and regulation of tax agents. 

 

They will advised you further on any possible resolutions to have the return submitted promptly, so that you can move forward with obtaining your loan.

 

Links

Tax Practitioners Board - Contact us

Initiate

Replies 3

Thanks @RenATO 

 

The third tax agent were unable to complete the tax return, so they provided a refund and I spent the weekend reading the ATO website to get it done myself. I also submitted a complaint to TPB as you suggested.

 

The issue I'm facing now is that I'm being charged a few thousand dollars of GIC. Would I have been charged the GIC if the tax agent had completed the return, instead of completing it myself? Given the circumstances, is there a way for me to pass the GIC onto the tax agent and have them pay for it, or ask for the ATO to waive the GIC?

 

Thanks!

Matt

Former Community Support

Replies 2

HIi @isoconfused,

 

To answer your question about GIC - there are certainly some options. We can assist with things like 'safe harbour' where if the situation was deemed suitable, the charges would be forwarded on to the Agent. 

Another option may be to call our Debt and lodgment line listed on our contact us page. If you have extenuating circumstances, we can take you through your options for having the GIC remitted. I can't promise you anything here - you would need to speak to a Debt officer, but there are certainly pathways for instances such as these.

 

I hope this all goes well for you, and please let us know if you need further information. 

 

 

Initiate

Replies 1

Thanks @JoshH ! I called up and they accepted the remission of interest Smiley Happy

 

The problem now is that it looks like they also remitted GIC from 3 years ago, that I had already paid & claimed as a deduction in the following tax year. Is there an email address or some other async method available to have this resolved? It's really painful having to call up and sit in the queue each time. Thanks!

Former Community Support

Replies 0

Hi @isoconfused,

 

Option 1: If you are looking to have GIC remissions reversed, you would need to speak to the Debt and Lodgment area again.

 

Option 2: The other option is to keep the remission as it stands, then lodge an amendment for the years affected to remove the deduction. Due to the time-frame, you would also need to lodge an objection, as detailed in this thread. The outcome is you may incur a retroactive debt on your income tax due to reversal of the deduction claim, however you would already have a credit there from the remission which logically should be larger, and thus cancel it out (assuming it wasn't refunded already into your bank account).

 

This second option should at least bypass the need to call us again, in any case, which was your concern. Let me know if you need further clarity.