Can’t sign in to myGov to access ATO online services?

Having trouble signing in to your myGov account? Find support on the myGov website this opens in a new window  if you:

• forgot your username

• forgot your password

• forgot your email address

• didn't receive your code

• need help using your passkey.

If you’re still experiencing issues, you may be able to recover your myGov account using the myID app.

First up - do you have the myID app?

To recover your myGov account with myID, you’ll need to have the app installed and set up with a Strong identity strength.

If you’ve got a Strong myID, you may need to update your details this opens in a new window  to ensure your name, date of birth and email address match those used in your myGov account.

If you don't have the myID app, follow these steps to download it and set up a Strong myID this opens in a new window . Remember to make sure your name, date of birth and email match your myGov account details.

Recover your account using myID

To recover your account using your Strong myID:

• go to the myGov sign in page

• enter your username and password

• select the link - I didn’t get my code, I can't access my app or I can't answer my question

• select Continue with Digital ID

• select myID as your identity provider

• enter your myID email address – a 4-digit code will appear onscreen

• log into your myID app and enter the 4-digit code

• follow the prompts to sign in to myGov.

Next time you want to log in to myGov, all you have to do is select Sign in with Digital ID. It's as easy as that!

Can’t recover your account using myID?

You need a Strong myID to recover your account. If you can't reach a Strong identity strength, you'll need to create a new myGov account and relink it to the ATO this opens in a new window .

We recommend using a Standard myID to sign in to myGov when you create your new account - it’s a more secure sign in option and can simplify the linking process.

When creating your new myGov account, you can choose to use a different email address or keep using your existing one. If you want to use your existing email, you’ll need to contact the myGov helpdesk this opens in a new window  for assistance.

Need to access myGov from overseas?

It's best to update your myGov sign in options before you travel. If you're already overseas, you may still be able to recover your account using myID. Our guide has everything you need to know on how to access myGov and ATO online services from overseas.

Having issues logging in to ATO online services?

Visit our help and support page this opens in a new window  for assistance with access, linking or sign in issues.