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Last updated 19 June 2026 · 91,176 views
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Having trouble signing in to your myGov account? Find support on the myGov website if you:

  • forgot your username

  • forgot your password

  • forgot your email address

  • didn't receive your code

  • need help using your passkey.

If you’re still experiencing issues, you may be able to recover your myGov account using the myID app.

First up - do you have the myID app?

To recover your myGov account with myID, you’ll need to have the app installed and set up with a Strong identity strength.

If you’ve got a Strong myID, you may need to update your details to ensure your name, date of birth and email address match those used in your myGov account.

If you don't have the myID app, follow these steps to download it and set up a Strong myID. Remember to make sure your name, date of birth and email match your myGov account details.

Recover your account using myID

To recover your account using your Strong myID:

  • go to the myGov sign in page

  • enter your username and password

  • select the link - I didn’t get my code, I can't access my app or I can't answer my question

  • select Continue with Digital ID

  • select myID as your identity provider

  • enter your myID email address – a 4-digit code will appear onscreen

  • log into your myID app and enter the 4-digit code

  • follow the prompts to sign in to myGov.

Next time you want to log in to myGov, all you have to do is select Sign in with Digital ID. It's as easy as that!

Can’t recover your account using myID?

You need a Strong myID to recover your account. If you can't reach a Strong identity strength, you'll need to create a new myGov account and relink it to the ATO.

We recommend using a Standard myID to sign in to myGov when you create your new account - it’s a more secure sign in option and can simplify the linking process.

When creating your new myGov account, you can choose to use a different email address or keep using your existing one. If you want to use your existing email, you’ll need to contact the myGov helpdesk for assistance.

Need to access myGov from overseas?

It's best to update your myGov sign in options before you travel. If you're already overseas, you may still be able to recover your account using myID. Our guide has everything you need to know on how to access myGov and ATO online services from overseas.

Having issues logging in to ATO online services?

Visit our help and support page for assistance with access, linking or sign in issues.

Liked by ReelMuse and MG0
MissLizzy
21 Aug 2026

MyGov is not opening once you click the sign in button, it hangs and wont progress to sign in page

PollyATO(Community Support)Community Support
24 Aug 2026

Hi @MissLizzy,


If myGov freezes or doesn't move past the Sign in button, the issue is likely with the myGov website rather than ATO online services.


In this situation, you'll need to contact the myGov helpdesk for assistance with accessing the sign-in page.


If you're having trouble signing in to your account, the myGov website also has help for:

  • forgotten usernames or passwords
  • lost access to your email address
  • missing sign-in codes
  • passkey issues.

If you can get to the sign-in page but can't access your account, you may be able to recover it using myID. To do this, you'll need myID set up with a Strong identity strength.


Once your myID is set up, select Continue with Digital ID from the myGov sign-in page and follow the prompts.

Siok
27 Aug 2026

I am having the same problem. Cannot sign in MyGov. I am not an Australian, can I apply for MyID? How to file the ATO tax for my property in Melbourne when I cannot logon to ATO via MyGov. I tried calling Mygov office but was put on recorded messages for very long. Can someone from ATO please inform MyGov office that there is a problem with their website. Thank you.

Helgataxcat(Newbie)Newbie
12 July 2025

I have mygov on computer as well as phone. Erroneously I logged into mygov on phone with wrong pin and was locked out. I could use myid (strong)on my phone to get code, but I still got RMFA error. I changed password successfully, but I then had to sign on again and error was back. As I also have mygov on website. I tried to change password. While it was changed successfully, I still could not get into mygov on phone. A blue screen for new pin kept coming up and I had to sign in again. In the end I found that I had to enable password on website (it stated that usually password is not used for logon, but I enabled it). I was then able to obtain new password successfully and no more RFMA error. I then could use myid again to log into mygov digitally on my phone (by the way, helpline told me that I had to delete mygov and reinstall, which I did not want to do), so I decided to try myself to find a better solution.

Liked by ian888 and Whyisitsohard
AleishaSlade(Newbie)Newbie
8 July 2025

Hi,

I'm trying to login to the ATO through my gov, although it keeps saying I don't have enough security level.

I've signed in all 3 ways available (Normal sign in, Digital ID sign in & passkey) and it still says I don't have the right amount of security?

Yet there is no other possible way for me to sign into my gov?

How or who do I contact to fix this error?

Note: I don't have a passport so I cannot update my "My ID" any further (I've got my license and birth certificate already linked)

Liked by ian888 and kimserv
RachelATO(Community Moderator)Community Moderator
9 July 2025

Hi AleishaSlade,


If you have managed to get your myID strength to standard, then you've achieved the required strength to access the ATO.


If you don't have the information you need to link to the ATO yourself, you can call our individual enquiries line. They'll be able to have a look and see what the issue is and help you access our online services.


If you'd prefer to try and work this out on your own first, you can read our article about linking your myGov account to the ATO.

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Can’t sign in to myGov to access ATO online services? | ATO Community