Im trying to post a compassionate release for super but every time i try and upload the required documents i get the error message
The attachment service is currently unavailable. Try again later.
I have tried in different browsers, and from 2 different internet connections, same issue.
The files are simple small PDF's
is there an outage or bug currently and how can i resolve this to get my application in
Hi @TheOzSnowman and @KristyHay
Thanks for letting us know what's happening. We understand how frustrating this must be, especially when you need access to your super sooner rather than later.
Our systems support area are aware of the issue and are working to get if fixed. In turn, we suggest you try it again today. If that doesn't work, give it another go tomorrow morning.
Let us know how you go.
I too am having this issue with trying to upload docunebts for Compassionate release of super - and EVERY time this happens:
The attachment service is currently unavailable. Try again later.
(Yesterday 6th & this morning 7th July) - Called ATO twice and did everything they asked. But still not working.
Need to have this resolved ASAP so I can have surgery - this is URGENT Please HELP
@ChrisATO Hi Chris, this issue seems to be happening again. I want to upload a document as part of an enquiry, however it comes up with the error - The attachment service is currently unavailable. Try again later.
Hi,
I'm currently facing the same issue. I need a certificate of residency, but when attaching the Excel form provided by the ATO to request certificates, I'm having the same message. I do have an ABN, therefore I should be able to request those online as stated on the ATO's website.
Any help I can get here?
Thank you
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