Loading
This thread is archived and the information may not be up-to-date. You can't reply to this thread.
_Lockwood59(Newbie)Newbie
13 May 2021

Good afternoon,

I have been trying to access MyGovID and keep getting the error message NWK 000003. The Community postings have been useful and I have: -

1. Closed the app fully

2. Turned my iPhone off and on

3. Turned off WiFi and on

4. Turned off Mobile Data and on

None of this worked so I deleted the app and reinstalled it via the Apple Store

This was successful but when I go to open the app the same error comes up.

Just so you know, to test the internet connection, I ran other apps without problems.

Could you please advise what I can do from here to get the app working.

Kind regards, Bruce

1,332 views
3 replies
1,332 views
3 replies

Most helpful response

Most helpful reply

EthanATO(Community Support)Community Support
13 May 2021

Hi @Lockwood59,

The NWK000003 is a netowrk error so something is causing a problem related to this. I can see you've pretty much tried all of our general troubleshooting tips so I wont suggest you repeat any of that. Another common cause of this error is your app not being up to date. Please ensure you have the most up to date version and try again.

Hopefully that solves the issue. If the problem persists let us know and we'll go from there.

All replies

Most helpful reply

EthanATO(Community Support)Community Support
13 May 2021

Hi @Lockwood59,

The NWK000003 is a netowrk error so something is causing a problem related to this. I can see you've pretty much tried all of our general troubleshooting tips so I wont suggest you repeat any of that. Another common cause of this error is your app not being up to date. Please ensure you have the most up to date version and try again.

Hopefully that solves the issue. If the problem persists let us know and we'll go from there.

_Lockwood59(Newbie)Newbie
17 May 2021

Hi Ethan, thank you for getting back to me in regard to this situation. Unfortunately, I have deleted and reinstalled the app and it still doesn't work. Can you assist? Kind regards, Bruce

JodieR_ATO(Community Support)Community Support
17 May 2021

Hi @Lockwood59,

We have answered a similar post on our forum, please try troubleshooting with the information provided.

You can view our response here. Please let us know how you go. :)

All the best.

Loading
MyGovID How do I fix Error NWK 000003 | ATO Community