Trying to change employee status from inactive to active

Question

 · Accepted Answer

BlakeATO · Answer

Hopefully this helps: - delete any payment instruction created before you update the employees details - update employees details with an end date - create a new payment instruction - submit the payment instruction. It sounds like SBSCH believes the employee has ended their employment. To change this, once you're logged into SBSCH you need to edit the employee's details. Here's how to: - Select Employee from the menu - Select Employee Listing. - Select the employee whose details need to be changed. - Edit the end date of the employee. You may want to check your STP data to confirm the employee doesn't have an end date on any pay events. You can read about clearing house troubleshooting on our website.

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