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10 Mar 2021

I have a payroll transaction saying an unhandled error occurred within Core Services. Record the details of the message and contact the agency service desk. Does anyone know what number I would be calling or if they sorted this error without having to call ?

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924 views
1 replies

Most helpful response

Most helpful reply

BlakeATO(Community Support)Community Support
11 Mar 2021

Hi @Leanne1960,

This will be an error specific to your software provider, so you'll need to get in contact with them for assistance. They probably have a forum page you can check on!

From the looks of things, trying to submit the file again seems to fix the error.

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Most helpful reply

BlakeATO(Community Support)Community Support
11 Mar 2021

Hi @Leanne1960,

This will be an error specific to your software provider, so you'll need to get in contact with them for assistance. They probably have a forum page you can check on!

From the looks of things, trying to submit the file again seems to fix the error.

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CONTACT AGENCY SERVICE DESK MESSAGE | ATO Community