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Hi @ALouiseV
Assuming it's the same myGovID account, you shouldn't need to link up the ABNs again so long as you've gotten your identity strength back up. It isn't to do with you registering as a director, either.
However, if you do need to link ABNs again, as a principal person you'll need a strong identity strength to do it yourself.
If you're able to get a strong identity strength, you can link up the ABNs in the relationship authorisaton manager in most cases. If you're not able to, you'll need to follow the instructions for primary persons instead. You can read how to do both on the relationship authorisation manager page for principal authorities.
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I had this problem and was told because I was using a new phone mygovid app had no data. Deleted mygovid app and reinstalled app from app store added my documents again. Now all is working ok
Hi thanks for the tip - I did this as I also upgraded my phone, but it still didn't help. However I have gone from Basic to Standard security level. Now I just have to get my ABNs linked again....
Could this have something to do with registering as a director?
Hi @ALouiseV
Assuming it's the same myGovID account, you shouldn't need to link up the ABNs again so long as you've gotten your identity strength back up. It isn't to do with you registering as a director, either.
However, if you do need to link ABNs again, as a principal person you'll need a strong identity strength to do it yourself.
If you're able to get a strong identity strength, you can link up the ABNs in the relationship authorisaton manager in most cases. If you're not able to, you'll need to follow the instructions for primary persons instead. You can read how to do both on the relationship authorisation manager page for principal authorities.
I'm in the same situation but the problem is I don't have an AU passport as I'm a permanent resident. I've managed to get all the other identity in to mygovID which got me to standard but it won't let me link my ABN via ram
Hi Thanks for the tip - I also upgraded my phone & MyGovID kept saying No ABN linked to my account & then RAM wouldn't allow me to link an ABN - I did as you suggested deleted MyGovID app reinstalled it had to enter my identify information again & now it works as per normal
Thanks for this. It probably saved me hours on the phone.
I also had the same issue. If you get a new phone, especially a new iPhone and transfer your data, MyGovID looks okay, but in reality, you have to delete the app and re-build it from the start. If you don't do this, you won't be able to log in and view your entities.
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