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Wynny(Initiate)Initiate
1 Dec 2021

I HAVE COMPILE A SOLE TRADER BUSINESS RETURN FOR A CLIENT AND IT SAYS NO ERRORS BUT WHEN I TRY TO LODGE THE SYSTEM REJECTS THE RETURN SAYING "AMOUNTS NOT PRESENT MUST BE PROVIDED OR SET TO ZERO" Doesn't tell me what section of the return and ATO can't help me, they've had to lodge a specialist call which may take 28 days......

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CaroATO(Community Support)Community Support
2 Dec 2021

Hi @Wynny,


I understand the frustration when you want to lodge a document and the computer says, 'no'!


The code you're receiving isn't one of ours. A typical error code we may display looks like CMN.ATO.IITR.200001.


Please check with your software provider.

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Most helpful reply

CaroATO(Community Support)Community Support
2 Dec 2021

Hi @Wynny,


I understand the frustration when you want to lodge a document and the computer says, 'no'!


The code you're receiving isn't one of ours. A typical error code we may display looks like CMN.ATO.IITR.200001.


Please check with your software provider.

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