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KAustin(Initiate)Initiate
16 Jan 2022

My mygov name in the mygovid app is my maiden name which I haven't used for over 30 years. My mygov name in mygov IS my married name. I have confirmed with Medicare that my name is my married name. My name with the ATO is my married name. When trying to confirm my name in the mygov app with my marriage certificate I get the error code (45048-422) and my marriage cert is not verified. I have tried logging out, deleting the app, restarting my phone, creating a new email for mygov, creating a new mygovid account, my family have tried entering all the id information but nothing has worked. Help!!

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Liked by Thanh1973
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Most helpful response

Most helpful replyATO Certified Response

EmilyATO(Community Director)Community Director
ATO Certified Response23 June 2022

Hey @KAustin and others on this thread,


Good news! We’re aware that some users were experiencing issues verifying their marriage certificate. This has now been resolved.

If you experienced this issue and:

  • selected Save for later and now have a pending document on your myGovID dashboard, you can now try verifying it again
  • selected Cancel, you can now try verifying your marriage certificate again (if still required).

If you continue to experience issues check our Verifying your marriage certificate page for further troubleshooting.

All replies

Most helpful replyATO Certified Response

EmilyATO(Community Director)Community Director
ATO Certified Response23 June 2022

Hey @KAustin and others on this thread,


Good news! We’re aware that some users were experiencing issues verifying their marriage certificate. This has now been resolved.

If you experienced this issue and:

  • selected Save for later and now have a pending document on your myGovID dashboard, you can now try verifying it again
  • selected Cancel, you can now try verifying your marriage certificate again (if still required).

If you continue to experience issues check our Verifying your marriage certificate page for further troubleshooting.

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