Unable to log into ATO; with the following erorr occuring: A951.22 - Unable to verify your identity

Question

 · Accepted Answer

EmilyATO · Answer

Doh! This error message usually means don't have enough information to verify your identity, or due to a security measure placed on your account. You'll need to contact our Individuals support line (https://www.ato.gov.au/About-ATO/Contact-us/#Speaktoacustomerservicerepresentative). They'll be able to provide you with more info regarding your account.

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