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Kaz-SSi(Newbie)Newbie
23 Mar 2022

Hi, Does anyone know what this error is, I have gone to phase 2 STP and just submitted a payroll and this is it's error, can't work out what i have to do, thanks.

(ATO error code: CMN.ATO.PAYEVNTEMP.000377)

1,869 views
3 replies
1,869 views
3 replies

Most helpful response

Most helpful reply

AriATO(Community Support)Community Support
29 Mar 2022

Hi @Kaz-SSi


Thanks for your patience while we checked this.


Your software brings up these types of error codes when the info you're trying to send to us is invalid.


You should check for invalid info in the -

  • pay event
  • update event they are attempting to lodge
  • employer or employee information within their payroll solution.

If you have any trouble finding the issue your software provider would be best to trouble shoot the problem with you.

All replies

Most helpful reply

AriATO(Community Support)Community Support
29 Mar 2022

Hi @Kaz-SSi


Thanks for your patience while we checked this.


Your software brings up these types of error codes when the info you're trying to send to us is invalid.


You should check for invalid info in the -

  • pay event
  • update event they are attempting to lodge
  • employer or employee information within their payroll solution.

If you have any trouble finding the issue your software provider would be best to trouble shoot the problem with you.

PayrollDeanne(Taxicorn)Taxicorn
1 Apr 2022

I'm sure by now, @Kaz-SSi that you would have realised that you were missing the Cessation Type code for a terminated employee. It's a mandatory field for terminated employees and your DSP would have assisted you by pointing out where you map your termination reasons to the STP2 cessation type.


Deanne

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