My HELP balance states that I have accessed a little over $1,000.
While the ATO app states that my current HELP balance to pay back sits at more than $14,000.
Why would this be?
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Hey @emdev,
The Government's Study Assist website and your ATO account each present a different side to your HELP loan.
The myHELPbalance portal shows the current amount available for you to borrow under your existing HELP loan at any given time. This amount typically reduces as you take out the loan, and increases when you make repayments against the loan.
Meanwhile, your ATO account records the amount of your HELP loan during your student lifetime that's owed to be paid back, and includes additional amounts arising from yearly indexation, loan fees and/ or levys that may apply.
So it's typically the case that the two will show differing amounts as they're not including the same components in their calculations, and also not presenting the same type of information (how much you can currently borrow, versus how much is currently owed).
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Hey @emdev,
The Government's Study Assist website and your ATO account each present a different side to your HELP loan.
The myHELPbalance portal shows the current amount available for you to borrow under your existing HELP loan at any given time. This amount typically reduces as you take out the loan, and increases when you make repayments against the loan.
Meanwhile, your ATO account records the amount of your HELP loan during your student lifetime that's owed to be paid back, and includes additional amounts arising from yearly indexation, loan fees and/ or levys that may apply.
So it's typically the case that the two will show differing amounts as they're not including the same components in their calculations, and also not presenting the same type of information (how much you can currently borrow, versus how much is currently owed).
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