You can call the ATO and request that they complete your BAS lodgments via telephone, this is a service they provide, until such time you can get your myGovID issue resolved.
When calling myGovID support you are calling the ATO. The ATO contact center gives priority to ATO enquiries first. myGovID and Relationship Authorisation Manager calls are placed at the end of the call queue.
At this time 75% of myGovID calls to the ATO are terminated unanswered.
To provide feedback that will be noticed you need to provide feedback direct to Google or Apple communicating your poor support experience, or lack thereof.
Android users
- Open the Play Store
- Search for myGovID
- Select the app name to display the app and developer information
- From the top left corner of your screen select the vertical three dots
- From the menu select "Flag as inappropriate"
- From the next screen scroll to the bottom and select the radio button "Other objection"
- Communicate your poor app and support experience i.e. none at all
Apple iOS users
You will need to find the "Report a Problem", this will require accessing your Apple ID from your device so you can then complete the feedback report. This may require some creativity depending on your iOS but there is plenty of reference material online.
https://reportaproblem.apple.com
With sufficient negative feedback Google and Apple will contact myGovID and the ATO advising if the support doesn't improve it will "de-indexed" and then removed from their app stores.
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