G'day,
I am secretary for an organisation that requires My Gov ID. The registration process requires to use an email address. The email address is not connected to the organisation but I cannot change the email address to the appropriate one.
Hi @BSCC,
Are you receiving any error codes when trying to change the email address? Or is the option not coming up at all? The myGovID held page has a section on changing email addresses that should help out. There's a couple of things it suggests doing depending on what's going on with your error you're running into. Have a read through and see if one of the situations matches yours and it should help out. Feel free to let us know what's happening exactly and we may be able to help too if that page doesn't have a solution for you!
Hi @BSCC,
Are you receiving any error codes when trying to change the email address? Or is the option not coming up at all? The myGovID held page has a section on changing email addresses that should help out. There's a couple of things it suggests doing depending on what's going on with your error you're running into. Have a read through and see if one of the situations matches yours and it should help out. Feel free to let us know what's happening exactly and we may be able to help too if that page doesn't have a solution for you!
If you have a working myGovID you do not need to change the email, it is your personal identity and anyone saying you must use a work email is incorrect and clearly doesn't understand how myGovID works. It is your personal digital identity not theirs.
Depending on the error messages you are receiving the solution will be different.
If you are trying to update the email and receiving 510008 from within the app it means you have a working myGovID but:
If you have 'reset' the app and are setting up again then receiving 45047(422) this means you've verified your identity documents to a different email address. You will need to remember and have access to the previously registered email address. This will also require a follow up call to the myGovID support line to now cancel the self-verified email you've just registered to make it available for you to then update later.
If you're receiving 45056(422) this means that the email address that you're trying to claim has a different registered name or at some stage you've input the date of birth incorrectly. This too will require a call to the myGovID support line.
When calling myGovID support you are calling the ATO. The ATO contact center gives priority to ATO enquiries first. myGovID and Relationship Authorisation Manager calls are placed at the end of the call queue.
For some time now anywhere between 50-75% calls go unanswered every day.
The percentage of calls being unanswered is likely considerably higher due to the high demand for obtaining a Director Identification Number.
If you feel you are not being provided the support you need, you can report this accordingly as frequently as you can provide evidence for. i.e. Each time you call, daily etcetera.... to Google and Apple. Instructions are provided below.
You can also write to your local Member of Parliament explaining your issues and this will be escalated, then someone from myGovID will be obligated to contact you.
Feedback direct to Google or Apple communicating your poor support experience, or lack thereof.
Android users
Apple iOS users
You will need to find the "Report a Problem", this will require accessing your Apple ID from your device so you can then complete the feedback report. This may require some creativity depending on your iOS but there is plenty of reference material online.
https://reportaproblem.apple.com
With sufficient negative feedback Google and Apple will contact myGovID and the ATO advising if the support doesn't improve it will "de-indexed" and then removed from their app stores.
24 Aug 2025 · 2 min read time
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24 Aug 2025 · 3 min read time
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