I'm trying to set MyGovID and apparently my ID cannot be verified even though all details are correct.
I have tried calling but cant get through, message says call back later.
Is anyone else having these issues?
Very frustrating to say the least!
What are the error messages you are receiving?
Have you referred to the myGovID website for more information about verifying your identity? Help: Proving your identity | myGovID
Have you registered a myGovID previously with a different email address?
What is your specific need for a myGovID? Is there an alternative access method available?
When calling myGovID support you are calling the ATO. The ATO contact center gives priority to ATO enquiries first. myGovID and Relationship Authorisation Manager calls are placed at the end of the call queue.
For some time now anywhere between 50-75% calls go unanswered every day.
The percentage of calls being unanswered is likely considerably higher due to the high demand for obtaining a Director Identification Number.
If you feel you are not being provided the support you need, you can report this accordingly as frequently as you can provide evidence for. i.e. Each time you call, daily etcetera.... to Google and Apple. Instructions are provided below.
You can also write to your local Member of Parliament explaining your issues and this will be escalated, then someone from myGovID will be obligated to contact you.
Feedback direct to Google or Apple communicating your poor support experience, or lack thereof.
Android users
Apple iOS users
You will need to find the "Report a Problem", this will require accessing your Apple ID from your device so you can then complete the feedback report. This may require some creativity depending on your iOS but there is plenty of reference material online.
https://reportaproblem.apple.com
With sufficient negative feedback Google and Apple will contact myGovID and the ATO advising if the support doesn't improve it will "de-indexed" and then removed from their app stores.
What are the error messages you are receiving?
Have you referred to the myGovID website for more information about verifying your identity? Help: Proving your identity | myGovID
Have you registered a myGovID previously with a different email address?
What is your specific need for a myGovID? Is there an alternative access method available?
When calling myGovID support you are calling the ATO. The ATO contact center gives priority to ATO enquiries first. myGovID and Relationship Authorisation Manager calls are placed at the end of the call queue.
For some time now anywhere between 50-75% calls go unanswered every day.
The percentage of calls being unanswered is likely considerably higher due to the high demand for obtaining a Director Identification Number.
If you feel you are not being provided the support you need, you can report this accordingly as frequently as you can provide evidence for. i.e. Each time you call, daily etcetera.... to Google and Apple. Instructions are provided below.
You can also write to your local Member of Parliament explaining your issues and this will be escalated, then someone from myGovID will be obligated to contact you.
Feedback direct to Google or Apple communicating your poor support experience, or lack thereof.
Android users
Apple iOS users
You will need to find the "Report a Problem", this will require accessing your Apple ID from your device so you can then complete the feedback report. This may require some creativity depending on your iOS but there is plenty of reference material online.
https://reportaproblem.apple.com
With sufficient negative feedback Google and Apple will contact myGovID and the ATO advising if the support doesn't improve it will "de-indexed" and then removed from their app stores.
Great info except for the incorrect part about how the calls are answered.
When you call the first available person that is trained in the information that you need, will answer your call. Otherwise, it wouldn’t be fair!
24 Aug 2025 · 2 min read time
2 Dec 2025 · 3 min read time
24 Aug 2025 · 3 min read time
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