How do I update my email on MyGovID app on an android?

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 · Accepted Answer

AriATO · Answer

Thanks for waiting while we checked this out. Can you check if you're using the latest version of the app (1.13.1.0)? If you've reset your myGovID app, you'll need to set up your myGovID again. Your identity strength needs to match the highest level you've previously achieved. Once set up, log out of your app and back in before trying to update your email address.  If the app has updated but you still have issues that can't be resolved using the guidance on the myGovID site (https://www.mygovid.gov.au/help-managing-your-mygovid#updating-your-mygovid-email-address), can you come back and let us know? Hopefully it works for you this time.

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